Krissy White

Houston, TX *****

ad0zb9@r.postjobfree.com

+1-832-***-****

Willing to relocate: Anywhere

Work Experience

Patient Care Coordinator/Receptionist Remote

Sitel Group - Houston, TX

August 2021 to March 2023

• provide and coordinate all tasks associated with receiving, admitting, and processing patients on the day of their surgical procedure.

• Proficient Listening, Verbal, and Written Communication Skills while updating patient records for team members to understand.

• Communicate to patients and family members of available services. Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments.

• Maintain and process very complex and a variety series of documents and situations.

• Financial Reports and reconciles patients charge documents in accordance with established departmental processes. Run Reconda Reports

Patient Scheduler coordinator

Pain Clinic - Temple, TX

January 2018 to August 2021

Responsible for greeting and registering patients, .Updating patient records within EPIC. Maintaining patient records and insurance eligibility prior to each visit. Coordinate with physicians on scheduling needs of patients. Screen new patients to determine proper care.

Contact insurance providers for prior authorization on behalf of patient Handle check-ins and check-outs in a friendly efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system and scanning medical records to patients file.

Requesting med records to other entities or pain clinics. Scheduling for physical therapy and day surgery.

Light office duties along with clearing Recondite Report for patient insurance and billing purposes. General Labor

Sperion - Killeen, TX

August 2019 to January 2021

• Ability to do physical labor and other strenuous physical tasks.

• Ability to work in all weather lifting up to 50 lbs

• experience as a general laborer in the construction industry.

• Cleaning job sites

• wear personal protective equipment (PPE

• Responsible for assisting other crafts and jobsite personnel in construction activities to include (but not limited to) flagging, Fire watch, confined space attendant, labor support, and housekeeping. Scheduling Coordinator

Metroplex Hospital- Adventist Health System - Killeen, TX September 2017 to June 2018

Greet patients and visitors in a prompt, courteous and helpful manner. Review, checks and insurance(TMHP) explanations of benefits for completeness and accuracy prior to posting.

meeting all HIPAA guidelines when communicating both front and backend with patient and other vendors.

Schedules return visits and other diagnostic services as requested by physician. Complete any update to Patient DEMO Verify Results are uploaded in patients chart. Work in CAPS to maintain detailed patient benefit information Perform a daily reconciliation of payments and adjustments posted against sign-in sheet, and Practice Management system, correcting any discrepancies prior to the daily close Other duties as assigned

Intake Coordinator/ Scheduler

Memorial Hermann - Houston, TX

March 2015 to September 2017

Maintained the front desk and reception area in a neat and organized fashion. Work physician schedule to coordinate with patients for procedure in a outpatient setting. Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues, verified insurance is active in TMHP. Update patient profile and new admissions with confidential information. Greeted visitors and responding to telephone and in person requests for information. Review incoming referrals for acceptance. Clerk III Dispatch PBX Switchboard

Texas Health and Human Services Commission - Houston, TX October 2014 to February 2015

•Greeting clients, service the public community outreach PBX switchboard operator •Processing and Reviewing applications for benefits

•Handle all Faxing / Copies and other clerical duties

•Maintain confidential documents, logs and files Verify clients eligibility and benefits

•Process mail / Daily scheduling task for expedited and non- expedite appointments Member Service/ Customer Service

Cigna - Houston, TX

September 2012 to August 2014

Track referrals and process in timely manner.

Work from home with clients to determine there best needs for medical insurance and exuberant customer service

Assist with processing claims and verifying insurance coverage. Maintain ongoing tracking and appropriate documentation on referrals. Gain knowledge of insurance company guidelines to get approval requirements met before care. Boarding Agent

United Airlines - Greensboro, NC

August 2009 to February 2012

Greet clients with a smile and always friendly.

• Providing excellent customer service to meet each passengers needs in an orderly manner.

• Schedule appointments and meeting.

• Prepare passengers to board flights assist passengers throughout the airport.

• Desk work communicate with excellent verbal and written communication skills, handle administrative duties,

• responsible for following guidelines and communicating messages to other staff members, clients and business partners.

• Take in baggage and file reports on luggage

SALES AND SUPPORT

APPLE - Austin, TX

October 2008 to August 2011

•Assist customers with product knowledge and billing inquiries.

•Place Orders (SAP)

• Account maintenance to keep customers updated with the improvement in the company's services and products.

• Maintained potential customer database and prepared reports.

• Attend to customer feedback, inquiries and complaints in an appropriate and prompt manner and adhere to service standard.

• Provide detail notes with every call on steps taken to improve customer experience. Dispatch Clerk

TECOM

May 2005 to June 2007

Monitor each shipment packaging, labels, postage, creating shipping documents Inventory control and track delivery status, schedule pick ups

• Maintained confidentiality of documents and papers of the business and clients.

• Performed basic office duties such as answering multiple telephone line, directing calls, emails and fax.

• Operating fax machines, photocopiers, or other office equipment. Team Manager

WEST TELE - Killeen, TX

August 2003 to May 2005

Support Team Lead

• Handle and resolve customer's complaints

• Ensured that each customer concerns were answered completely and in a timely manner

•Build and implement performance development programs, new hire training, policies, and procedures.

•Live monitor & listen to recorded calls with each team member and talk through the process.

•Help agents understand and organize an action plan to ensure team members meet their goals and objectives more efficiently.

•Provide on-going customer service training to reiterate the key customer service skills.

•Conduct one-on-one goal setting meetings with each team member, work with team members and their commitment to meet company goals and objectives.

Education

High school or equivalent in BUSINESS ADMINISTRATION CENTRAL TEXAS COLLEGE - Killeen, TX

Present

Skills

• Jira

• Insurance Verification

• Agile

• Clerical Experience

• Customer Service

• Typing

• Waterfall

• Medical Receptionist

• Requirements Gathering

• Medical Scheduling

• Cerner Software

• Reconda

• User Interface (UI)

• SQL

• Microsoft SQL Server

• APIs

• Phone etiquette

• Office experience

• Microsoft Excel

• Discharge planning

• Cash handling

• Medical terminology

• Filing

• Computer skills

• Documentation review

Certifications and Licenses

CPR Certification

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