Customer Service United States
Resume:
Clayton Smith
United States *****
**************@*****.***
An internship or professional opportunity that will allow me to utilize my analysis and problem solving skills and an attention to detail to showcase and further develop my abilities in the field of computer science.
Work Experience
Cashier/Customer Service
Lindberg Pumpkin Patch - Caledonia, IL
September 2023 to November 2023
Job duties include the daily sale of merchandise, initalizing payments and balancing customer questions with sales, as well as assisting guests and answering guest inquiries about attractions. This job requires employees think quickly and often adapt to sudden changes in its enviornment in accordance with day- to-day tasks.
Computer Technician II
Bisconti Computers - Rockford, IL
August 2023 to September 2023
• Diagnose, troubleshoot, and repair personal computers and laptop or tablet devices.
• Diagnose problems with computers and other devices.
• Work with a team of computer technicians.
• Install, uninstall, upgrade, and repair operating systems and applications.
• Perform preventive maintenance on computers and related equipment.
• Document work done on through Microsoft Office 365 Helpdesk Specialist I
Robert Half - Rockford, IL
August 2022 to April 2023
Responds to tickets and/or calls dispatched from the ITSM tool (ServiceNow) Diagnoses simple problems with IT equipment and peripherals and able to resolve with minimal supervision.
Provides simple routine service, supporting IT equipment and peripherals at assigned location. Provides basic setup and simple routine configuration of equipment and peripherals Assists with installation and/or support of IT products and/or software. Assists with hardware and/or software relocation, changes or upgrades. Provide required updates on assigned tickets in conjunction with ITSM standards. Participates and communicates effectively with team members. Develops and maintains a high level of customer satisfaction and maintains customer relations. IT Helpdesk Technician
Road Ranger, LLC - Rockford, IL
June 2019 to November 2021
Job includes moving of equipment, programming store registers, IDE's, PIN Pads, programming Kiosk functions, and initializing and updating desktops and laptops. Assistance in customer support through telephone communications. Additionally, Development experiences include (but are not limited to) critical data analysis of customized apps, Data Collection and analysis, and the ability to identify discrepancies between like data sets.
IT Help Desk Technician
Road Ranger, LLC - Rockford, IL
December 2018 to February 2019
Job includes moving of equipment, programming store registers, IDE's, PIN Pads, programming Kiosk functions, and initializing and updating desktops and laptops. Assistance in customer support through telephone communications. Additionally, Development experiences include (but are not limited to) critical data analysis of customized apps, Data Collection and analysis, and the ability to identify discrepancies between like data sets.
Ticket Cashier
Lindberg Pumpkin Patch - Caledonia, IL
September 2014 to November 2018
Caledonia, IL
9/2014 - 11/1/2018
Job duties include the daily sale of hundreds to thousands of dollars worth of event tickets, finalizing payments and balancing register, as well as assisting guests and answering guest inquiries about attractions. This job requires employees think quickly and often adapt to sudden changes. Education
B.S. in Computer Science
Northern Illinois University
May 2018
Associate of Science
Rock Valley College - Rockford, IL
May 2015
Skills
• ALGORITHM (Less than 1 year)
• C# (Less than 1 year)
• C++ (Less than 1 year)
• COBOL (Less than 1 year)
• DATABASE (Less than 1 year)
• Help Desk
• Helpdesk Support
• Java
• Linux
• SQL
• C/C++
• DevOps
• Software development
• Visual Studio
• Microsoft SQL Server
• .NET
• Operating systems
• Visual Basic
• Software troubleshooting
• Debugging
• Git
• Encryption
• Windows
• HTML5
• MySQL
• Computer Science
• Back-end development (2 years)
• APIs
• Application development
• AWS
• ASP.NET
• Azure
• .NET Core
• 3D animation
• Database development
• Full-stack development
• JavaScript
• CSS
• GitHub
• T-SQL
• Data analytics
• Data management
• Presentation skills
• Research
• Scripting
• PowerShell
• Statistics
• MATLAB
• Data visualization
• Data management
• Software deployment
• Bootstrap
• OOP
• SDLC
• SSRS
• Analysis skills
• Power BI
• ERP systems
• Program design
• SSIS
• Web services
• TFS
• Node.js
• Angular
• Databases
• Design patterns
• jQuery
• MVC
• Jira
• XML
• Active Directory
• IT
Additional Information
Skills:
• Programming languages: Assembler, C, C#, C++, COBOL, Database Management, HTML, Java, PHP, SQL. Platforms: Linux, Windows, Oracle, VMware.
• Meets deadlines, thinks critically to solve problems, handles details, cooperates and works well with others, thrives in a collaborative environment.
• System/Data analysis and application in a professional environment Projects:
• Assignment 7(C++)
CSCI 241
This assignment required extensive knowledge and application of system libraries and complex functions in order to successfully incorporate Algorithm and execute it using a given input file.
• Assignment 10(SQL/PHP)
CSCI 330
This assignment required extensive use of both functionality as well as additional-flare in order to make the interface user-friendly. This program simulates a user or admin creating, selecting, adding, removing, sorting, or dropping movie-tickets and times from a queue.
• Assignment 8(Java)
CSCI 473
This project required to think outside of the box because not only was it an original creation of the programmer but also there was no set limitation on what was needed to be done with no direct program description. I ended up creating a small game program from scratch that incremented a score counter based on the number of clicks to an object and button and saved the highest-scores into a .txt file which could be accessed later.
Assignment 4 (UNIX/Linux)
CSCI 330
This project required the use of bash and shell commands to complete. This assignment allowed the user to create, edit, and remove the Makes, Models, Titles, and Years of automobiles to and from a database in UNIX. The project required the user to write a shell script to create, edit and view a simple database that contains automobile records. The shell script was to be done in Bourne shell syntax (i.e., bash), through the use of the command-line system used by the turing/hopper machines given through use in the course.
Assignment 3 (UNIX/Linux)
CSCI 330
This assignment tasked the programmer to
"Write a shell script that implements an interactive spell checker.". This assignment required critical analysis due to the program requiring both the discovery and correction of misspelled words or phrases within the program. While this assignment sounds simple at first upon beginning the project required manual search through the supplied text file as well as determining how the program would be able to automatically achieving the same correct outcome. Accounting Quantity/Quality Analysis (SQL)
This project tasked the programmer with collecting data from various PC's across the company, entering their parameters into the appropriate fields, and generating a list of results to determine whether their pricing was off for a list of days. Through analyzing the trends within, the programmer was to determine whether the amount shown matched what was recorded for that day by cross- referencing multiple queries within the company. These would later be sent to the Accounting Department for further analysis and review.
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