Customer Service Senior Analyst

Signe Smith

***********@*****.***

Oklahoma City, Oklahoma Cell – 315-***-****

Highlights:

Summary of Analytical Skills

Over 25 years working for an Electric Utility

Senior Analyst for Substation Engineering and Resource Planning/Project Controls

Planning and scheduling using Primavera P6 for over 20 years

Technical Manager to 12 high level executives

Supervision of office personnel including employee development, long range planning and training requirements

Advanced Computer usage including Outlook, Word Processing, Databases, Spreadsheets and Presentations

Set up/Programming of files for Access, Word and Excel

Trained over 30 people on various software packages-was the go-to person in most offices for computer fixes

Account background including Accounts Payable, Accounts Receivable, Payroll, and Customer Service

Computer Management Degree plus a 400 Hour Computer Electronics Course

Employment

National Grid

Senior Analyst Resource Planning/Project Controls October 2011 – April 2020

Update and report on Project Schedules for T-Line, D-Line and Substation Projects, create resource loaded projects, baseline and continued to work with PM’s to improve the reliability and accuracy of the data in the P6 program. Monthly Global Reporting in P6. Compile and load PowerPoint sheets for Monthly Resource Planning Meetings, Quarterly Reporting. Special projects for various departments using P6 and Excel reporting. Work with company programs- PowerPlant, Storms, Primavera, Business Objects, Success Enterprise and Microsoft Office Suite.

Senior Analyst Substation Engineering and Design Group March 2007 – October 2011

Track substation projects from Conceptual through Final Design; monthly metrics and reporting on project status to numerous departments, resource loading for engineers and designers; use of Primavera, Excel, Power Plant, Business Objects, and Gatekeeper; track and assign and maintain Quality Control of the As-builts for the department; track and maintain engineers performance data for P4G project goals for management, maintain Primavera extract (excel spreadsheet) for use on the Sub station SharePoint drive; monitor consultant work by facilitating monthly meetings and status updates; took the lead for NY and NE substation engineering to improve the monthly metrics by updating the graphs and charts used to evaluate FY to date progress; developed a tool used to resource engineering and designers man-hours based on level of effort and size of project; contribute at the Managers monthly meeting, discussing progress using a 30-60-90 day look ahead, as built updates and assignments and results of the engineers project update interviews that I conduct monthly; special projects for upper management.

Trane, American Standard, Corp 2003 – 2006

Technical Manager to the Northeast Territory VP and Functional Leaders

Meeting/conference coordination, travel arrangements, expense reports, HR functions, PowerPoint presentations, conference and video call set ups, various projects for country wide high-level executives, Travel to all district offices in the Northeast to coordinate with Territory Team

Reports input and information retrieval, financial reports, pivot tables, Excel sheets –creation and usage

Bovis Lend Lease 2000 – 2003

Project Secretary

In charge of all paperwork involved on site in the management of the renovation and new construction at area schools, use of Prolog software, attend bid sessions and record results, meeting minutes and reports

Niagara Mohawk/Fitzpatrick/ Indian Point Nuclear Plants 1988-2000

Clerk A/Scheduler

Various assignments at different stations including the engineering dept, work control center and construction services. Majority of the assignments involved scheduling of the work tasks for the outages at the nuclear plants using Primavera.

Contact this candidate