Customer Service Retail Sales
Resume:
Alexis Norman
Sales Specialist
Fort Hood, TX
***************@*****.***
Seeking a position where I can further my abilities in assisting customers in making the correct decisions based on their specific needs. With over a year of assisting and satisfying customers, I possess the knowledge, aptitude, and candor beyond reproach to fulfil the obligations associated with a Customer Support Specialist.
Work Experience
Fraud Representative
Bank of America - Harlingen, TX
May 2022 to September 2022
Issue new credit cards
Cancel credit card
Dispute transactions that they did not authorize
Chat Support Agent
ROI Call Center Solutions
September 2021 to August 2022
Live chat
Helping customers resolve their issues by canceling or updating their subscription Dietary Aide
Country Charm Assisted Living - Greenwood, IN
July 2020 to November 2020
Making sure the residents got their drinks and food. Pouring coffee and drinks.
Stocking up the food
Prepping food for the next day.
Doing dishes
Cashier and Customer Service
Menards - Greenwood, IN
April 2018 to March 2019
Ensuring a high level of customer satisfaction through excellent sales service Assessment
• Assessing customer's needs and providing information on product features
• Greeting customers who enter the store and addressing any inquires
• Follow and achieve department's sales goals on a monthly, quarterly, and yearly basis
• Proven work experience as a Retail Sales associate, Sales representative or similar.
• Full understanding of all facets associated with retail sales, to include: Cashier, Customer Service, Stock, Inventory, and Management.
Sales Specialist
Ollie's Bargain Outlet - Clarksville, TN
November 2016 to June 2017
• Ensuring a high level of customer satisfaction through excellent sales service Assessment
• Assessing customer's needs and providing information on product features
• Greeting customers who enter the store and addressing any inquires
• Follow and achieve department's sales goals on a monthly, quarterly, and yearly basis
• Proven work experience as a Retail Sales associate, Sales representative or similar.
• Full understanding of all facets associated with retail sales, to include: Cashier, Customer Service, Stock, Inventory, and Management.
Customer Service, Cashier
Kentucky Fried Chicken INC - Clarksville, TN
October 2015 to July 2016
• Greet customers and communicate with them with a view to determine their orders
• Take customer's orders and punch them into the restaurant order database
• Service customers' requests and complaints and make sure that any serious complaint is brought to the notice of the restaurant manager
• Assist counter staff in packaging ready orders and serving to customers
• Create and maintain cash reports at the end of each day
• Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then providing options and advice on meeting specific needs Education
High school or equivalent in Dental assisting
Ivy Tech Community College
October 2019 to Present
Skills
• Problem Solving (Less than 1 year)
• Cashiering
• Packaging
• Merchandising
• Retail Sales
• Food Service
• Dietary Aide Experience
• Kitchen Experience
• Meal Preparation
• Food Preparation
• Cleaning Experience
• Cash Handling
Assessments
Sales skills — Proficient
November 2020
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
KEY SKILLS
● Results Oriented
● Complex Problem Solving
● Decision Making
● Customer Friendly
● Oral Communication
● Active Listening
Contact this candidate