Ayesha Weerarathna

Keys of success:

Integrity & Ethics

Leadership

Teamwork

Training

Recognition

Communication

Continuous Improvement

CONTACT INFORMATION

**/***, ************ **, ******: 077*******

4th Lane, Boralesgamuwa E-Mail: ad0z9l@r.postjobfree.com CAREER OBJECTIVE

To find a challenging position to meet my competencies, capabilities, skills, Education and experience.

PERSONAL INFORMATION

Nationality : Srilankan

Resident of : Colombo

Birth date : 15 July, 1987

Gender : Female

Marital Status : Married

Number of Dependents : 2

PROFFESIONAL EXPERIENCE

June 2017 – Up to date

Administrator

China State Construction Engrg. Corp. Pvt. Ltd.

Colombo 01

Handling the payments of utility bills and cheque payments.

Handling Air ticket bookings.

Attending all other inquiry such as vehicle renting, hotel bookings, supplier quotations.

Handling other customer queries.

April 2009- January 2010

Sales & Marketing plus Reservation Executive

A.S. Holidays

Mount Lavinia - Colombo, Sri Lanka

Collect payments for transportations & accommodations from customers.

Converse with customer to determine destination, mode of transportation, travel dates, financial considerations and accommodations required.

Compute cost of travel accommodations, using calculator, computer, carrier tariffs books and hotel rates books or quote package tour’s costs.

Book transportation and hotel reservations, using computer terminal or telephone.

Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.

Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

March 2008 - February 2009:

Sales & Marketing plus Reservation Executive

World Link Travel (Pvt) Ltd - Male’ – Republic of Maldives

Collect payments for transportations & accommodations from Tour Operators.

Converse with Tour operators & FIT customers to determine destination, mode of transportation, travel dates, financial considerations and accommodations required.

Compute cost of travel accommodations, using calculator, computer, carrier tariffs books and hotel rates books or quote package tour’s costs.

Book transportation and hotel reservations, using computer terminal or telephone.

Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.

Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

August 2007 - February 2008:

Customer Relation officer

Ceylinco Savings Bank Ltd

No. 2, Deal Place, Colombo 03 - Sri Lanka

Attending to all customer queries (directly / over the phone / by letters )

Cross selling of Bank’s financial products.

Ensuring high quality service delivery.

Promoting Bank’s financial products through telemarketing.

Attending to customers who walk in to the bank.

Making researches from time to time to find out whether the customers are happy with the service of the bank.

Assisting to build up the customer banker healthy relationship.

Retention of deposits.

Providing information to management.

September 2006 - July 2007:

Banking Trainee (card verifications)

The Hongkong and Shanghai Banking Corporation

Limited (HSBC)

Credit card Centre, Union place, Colombo, Srilanka.

Verification of credit card applications and enter to the computer system.

Double check the given details of the applications with customers over the phone and approve cards for eligible customers.

Attending to all queries of existing card holders. EDUCATION

School attended : St’ Mary’s College - Hambantota St’ Clare’s College, Colombo 06

G.C.E. Ordinary Level 2003 English- A, Commerce- B, Sinhala- C, Religion- C, Social

Studies- C, Science- C, Maths- S, Dancing- S.

G.C.E. Advance Level 2006 ( Commerce Stream )

Business Studies – S, General English – S.

SKILLS

Skill Level Years practiced

MS Word, MS Excel,

Outlook Express.

Intermediate More than 3 years

LANGUAGES

Language Level

Sinhala Mother tongue Speaking Writing

English Good Speaking Writing

REFERENCES

1. Mr. Nilupul Kalinda,

Administrator,

China State Construction Engrg. Corp. Pvt. Ltd.

Colombo 1.

Tel: +94-77-361****

2. Mrs. Nilanka Sandamali,

Senior Executive,

CHEC Port City,

Colombo.

Mobile: +94-071*******

I do hereby declare that the above mentioned particulars are true and correct to the best of my knowledge.

Signature Date Date

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