Angel D. Alford

***** ********** ******

Apt.*** Farmington hills mi. 48336

Cell: 734-***-****

Email: ad0z91@r.postjobfree.com

OBJECTIVE

To obtain a position with a growing company that will allow me to utilize my current skills while encouraging potential growth.

EXPERIENCE

11/2018 - 12/2018

Be Relax Romulus, MI

Maintain a current and active Cosmetologist License with the ability to show the certificate in order to legally perform manicures, pedicures, and foot massages.

Demonstrates extraordinary customer service and retail skills.

Self-motivated, flexible, and committed team-player.

Possess a sales driven attitude.

Ability to increase personal sales by up-selling and promoting retail items to the customers.

Ability to increase team sales through cross-selling.

Effectively performing operations functions:

Spa opening and closing

Operating the cash register

Maintaining the cleanliness of the spa

Adhering to all sanitary requirements as specified by Be Relax and Occupational Health and Safety requirements

09/2018 - 11/2018 Starbucks Romulus, MI

Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

Anticipates customer and store needs by constantly evaluating environment and customers for cues.

Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.

Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

Maintains a clean and organized workspace so that partners can locate resources and product as needed.

Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

Follows health, safety and sanitation guidelines for all products.

Recognizes and reinforces individual and team accomplishments by using existing organizational methods.

08/2015 - 05/2020 The Weave Shop Southfield, MI

Professional Stylist (Licensed)

10 clients per day completed on average

Greeting clients in a professional matter

Excellent customer service skills

Shampoo Clients prior to Styling

Master of the following:

Coloring

Hair Extension

Braids

Sew-ins

Solve problems and make smart decisions that drive sales, profit or customer service.

Execute work efficiently and effectively.

Inspire strong performance in myself and others

Cooperate and build positive, inclusive and respectful relationships

Proactively find ways to improve the customer experience

Displays the confidence and courage to do what’s right, and take action with energy and urgency

04/2015 - 08/2015 Checkers Southgate, MI

Excellent Customer Service skills

Cashier experience

Food Preparation

Team (Crew) member

Food Distribution

Building sales and profits by promoting Guest satisfaction

Escalating any concerns or recommendations to the General Manager

Identifying and responding to guests’ needs.

Adhering to policy and procedures to maximize Guest and employee satisfaction

Helping ensure the restaurant is a safe, clean and fun environment for all employees and guests.

07/2020- Present AngelWingsHairCo.LLC Farmington Hills, Mi

Marketing/ Advertising

Keeping track of booking information

Cleaning professional work space

Retail management

Servicing guest

Maintaining excellent customer service

EDUCATION

2012 - 2013 Regency Beauty Institute Southgate, MI

REFERENCES

Antina Reed - 313-***-****

Leon Alford - 313-***-****

Linton McNeely - 313-***-****

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