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Customer Support Quality Assurance

Location:
Chennai, Tamil Nadu, India
Salary:
4.75lac
Posted:
November 10, 2023

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Resume:

***/**, ********* ******, **********, Tamil Nadu *27809. Home 944-***-****.

ad0z8c@r.postjobfree.com

PROFESSIONAL SUMMARY

A challenging professional environment in a strategically managed organization may effectively, utilize my acquired expertise and experience to grow mutually.

Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Effect project leader and problem solver with advanced programming skills and a hard-working mentality. seeking to apply expertise and extensive experience in quality assurance and control to take on a challenging new role with a growing team.

SKILLS

Instruments handling:

Profile projector, CMM, Digital Vernier height gauge, Depth gauge, bore gauge, feeler Gauge, Plug Gauge, Air Gauge, Gap Gauge, Torque Wrench Tester, Bioscope, multimeter, vehicle diagnosis system.

Auto-cad, Mechanical Designing, Pro-e, drawing reading, GDSS, VNXX.

Technical skills:

Internal auditor, lab in-charge, Final Quality, Customer support, CAPA,8D, PPAP &AQPP, Process analysis etc.

WORK History

I have a total 9 & Above years’ experience in the Quality department and given below my experience details.

QA engineer (In process, Final, lab, customer support),

12-11-2018 to current (5 Year )

Freudenberg Nok Pvt Ltd- Vadakal village, Sriperumbudur (taluk), Kanchipuram (Dt).

Application & Manufacturing:

Oil seal & TPU & Washing Machine Seal.

Operation:

Moulding & CNC & Mixing & Dipping & Phosphating.

Responsibility areas (In process quality, final quality, customer Quality)

In process quality+ final quality,

Adherence of Machine Validation approval clearance as per std time

Adherence of Sample Validation approval clearance as per std time

Adherence of set up approval clearance as per std %

Adherence of Tool rectification approval clearance as per std %

Final Audit Quality % Non-conformance

Adherence of Regular Process Audit Plan

PDI Audit /No of PDI Non-Conformance

Product Audit as per plan

To monitor the Deviation note

To review the COPQ.

To ensure internal rejection.

Layout as per plan

Operator Evaluation.

Customer Quality

100% customer satisfaction.

To ensure part issues.

To Review monthly customer score card.

To daily meet customer and discuss about part issuse.

To maintain quality as per as drawing.

To meet the product as AOI & customer requirement.

To find the problem which why why analyses method.

To find out problem and rectifier parts.

To find out exact root cause.

Discuss about part improvement to customer.

New development part to check PPAP, AQPAP, FMEA.

To achieve zero defects in line side.

Weekly review customer compliant action & requirement with CFT team.

Daily monitor the customer compliant action in line side internal & customer end.

Jr. Engineer 03-2015 To 03-2018 (3 Years) Yazaki Wiring Technology India Pvt Ltd

Application & Manufacturing:

Wiring harness Assembly & routing.

Internal Quality responsibility

To check daily internal line issuse and control line issuse.

To maintain quality as per as drawing.

To find the problem which why why analyses method.

To find out problem and rectifier parts.

To find out exact root cause.

To study the drawing and discuss about part improvement to customer.

New development part ISAR verification by Profile projector and CMM

To achieve zero defects in line side.

To make kaizen and poke –yoke to prevent part issue.

To daily monitor customer end line issuse.

All electrical and mechanical issuse effectively handled in a vehicle and well known solved all

electrical issues.

Customer end to check daily receiving parts and update stock parts and maintain receiving

inspection report.

To ensure and avoid receiving damages and part mix-up (spec error), part missing etc.

FINAL INSPECTOR 09-2013 To 09-2014 (1 Year)

FRIENS METAL LTD, AMBATTUR I.E-CHENNAI, TN

100% visual checked effectively.

All dimensions checked as per drawing.

To maintain daily inspection report and rejection report.

To conduct daily quality inspection meeting and discuss about issues.

To weekly conduct quality audit.

To reduce the rejection.

To check daily 5s in work area and to maintain.

To maintain rejection check sheets and charts.

To achieve Ppm and maintain.

To maintain 7 Qc tools.

EDUCATION:

SSLC April 2010.

Rama Samy Pillai Hr. Sec. School, Illanji.

Percentage of Marks : 91%

DIPLOMA Mechanical Engineering. April 2013.

P.A.C. Ramasamy Raja Polytechnic College, Rajapalayam.

Percentage of Marks : 85%

LANGUAGE

Tamil, English.

KNOWLEDGE IN AUTO MOBILE

VEHICLE QUALITY CONTROL

As per vehicle inspection standard to check function and visual inspection.

All function error tool used to be check. (Vnxx, gdss)

INPLANT TRAINING in company

Vijay automobiles,57/F1, F2, Railway Road, Tenkasi-627 811. Duration: one month (8-11-11 to 26-11-11).

That time 5s and vehicle how check to be learned.

TNSTC ltd, 19, Trivandrum Road, Vanaspati post, Tirunelveli -627 003. Duration: one month (1-05-12 to 31-05-12). That time how to solve break down in vehicle and how to repair the vehicle to be learned. And how to check preventive maintenance in vehicle whatever its also learned.

DECLARATION:

I hereby declare that the above furnished details are true to the best of my knowledge.

Date : Yours faithfully,

Place : ` (Thirumalaimurugan.v)



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