LATOYA FELICIA LAY

**** ******* ***** ** ********* C3 • Aurora, IL 60504

Cell: 773-***-**** • Email: ad0z89@r.postjobfree.com

CAREER OBJECTIVE

Seeking a creative management position where I can utilize my graphic design and or computer/cus- tomer service knowledge and skills to increase profit/clientele and create an exciting, respectful and productive work environment. Passionate about helping others. Very organized, out-going, a quick learner and willing to be challenged and trained for any position. GENERAL EXPERIENCE

Dec 2020 - Nicor Gas, Glen Ellyn IL

2022 Emergency Dispatcher

Job description: Coordinate and assign work route for mechanics, handle and direct mechanics to gas emergencies. Manage appointments and emergency response time. Send Crews to Emergency hit service calls and cross bores. Feb 2018 - Nicor Gas, Glen Ellyn IL

2020 Resource Management Clerk

Job description: Answer phone calls for Nicor Gas customers scheduling work: New service installs, Turn ons for High pressure accounts, moving gas service, service repairs, Removing gas service from properties for a Demo. Nov 2014 - Nicor Gas, Naperville IL

2018 Customer Care Specialist

Job description: Answer phone calls for Nicor Gas customers in the call center. Starting/stopping gas service, accepting payments, handling gas emergencies and assisting customers with information on their bill. July 2013 - Xerox, Bolingbrook IL

Sept 2014 iTunes Store Support Advisor

Job description: Answer telephone calls for Apple iTunes customers in the call center. Maintain customer satisfaction while inputting data, utilizing soft skills and issuing assistance with Apple accounts and refunds. Peer mentoring. Aug 2012 - PST Sales & Marketing, Addison IL

June 2013 Telemarketing

Job description: Renewed subscriptions for magazines and white papers, as well as obtain information for other big companies.

May 2007 - Meijer, Aurora IL

Nov 2007 Systems Monitor

Job description: Responsible for all store operations. Repair of registers, phones, scanners and all systems in store. Troubleshooting, and everyday store functions including pricing of all merchandise storewide.

Jan 2003 - George S. May

May 2003 Job description: Scheduled appointments for reps to go out and visit businesses and offer service. Out bound calling center.

EDUCATION

2010 Northern Michigan University: School of Art & Design (Marquette, MI) Bachelor of Fine Arts: Graphic Communication

Secondary Concentration in Photography

2003 Chicago Military Academy- Bronzeville (Chicago, IL) High School Diploma – Graduated Cum Laude

References available upon request

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