Los Angeles Client Care
Resume:
Krystina Malagese
Los Angeles, CA
********************@*******.***.***
• Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results- driven with a passion for growth and efficiency to meet company needs and increase service value. Work Experience
Director of Client Care
EXIS RECOVERY - Los Angeles, CA
January 2019 to December 2022
• Cultivate client relationships through firsthand interactions with clients and their loved ones.
• Coordinate services for clients based on individual needs by matchinig clients with appropriate therapists and counselors.
• Resolve client issues by correcting immediate problems and communicating with staff.
• Provide on-going case management functions in accordance with the problems, needs, and strategies identified within treatment plans to help clients achieve stated goals and objectives.
• Implemented new-hire program by incorporating training initiative while resolving problems and processing related documents.
• Oversaw the recruiting, hiring, and onboarding process by performing background checks, conducting interviews, issuing employment contracts, and facilitating orientations.
• Handled all aspects of the payroll system for 15 clincians, cross refrensed invoices for biweekly/monthly payments.
• Template building under KIPU program
• Maintaining compliance for JACHO Acredidation
• Facilitate communication between psychiatrist/therapist/medical doctor and clients.
• Performed admission, stay, and retrospective utilization review using cerner (EMR)
• Verified benefits for patients that are seeking admission with MHN policies.
• Communication with utilization team, therapist, regarding clients medical necessity for stay. Property Manager
Beach Front Property Management, Inc. - Inglewood, CA November 2021 to November 2022
• Planned, scheduled, and coordinated general maintenance and major repair projects.
• Negotiated and executed new leases, renewals, and terminations.
• Spearheaded property management policies and procedures.
• Created detailed reports on property performance metrics such as vacancy rate and income generated.
• Initiated eviction proceedings when necessary according to state law and court orders.
• Advised owners regarding investment opportunities in the real estate market.
• Monitored tenant activity to address complaints or violations of lease agreements.
• Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
• Assisted in the selection process of new tenants by conducting background checks and verifying references.
• Developed and maintained positive relationships with tenants to ensure satisfaction with living conditions.
• Provided customer service support by responding promptly to inquiries or requests from tenants.
• Ensured compliance with all legal regulations concerning rental properties.
• Managed daily administrative tasks, including tenant relations and rent collections.
• Coordinated tenant move-in and out process and orientated new tenants to property.
• Conducted regular property inspections to identify potential maintenance issues. Housing Director
Silicon Beach Sober Living CA
January 2018 to December 2019
• Interview clients and arrange site tours, conduct assessments, or refer to other professionals to evaluate the mental or physical condition of clients.
• Collaborate with counselors, physicians, or nurses to coordinate treatment plan, drawing on experience and patient needs.
• Monitor, evaluate, and record clients progress with respect to treatment goals.
• Direct the hiring, training, or performance evaluations of staff and oversee their daily activities.
• Act as a liaison between the client and their family.
• Use learned techniques to facilitate communication between disputing clients, to further clients’ understanding of different perspectives, and to guide parties toward mutual agreement.
• Mannaged 5 Sober living houses, trained 15 staff members, conducted weekely staff meetings on progress, and concerns of housing and client issues.
• Operate computers programmed with software, such as Microsoft Excel, to record, store, and analyze financials.
• Maintain Invetory records.
Education
WHITESBORO HIGH SCHOOL MARCY - Marcy, NY
2008
Skills
• Leadership
• Administration and
• Crisis Management
• Compliance Management
• Time Management
• Client Relations
• Case Management and
• Records Management Counseling
• Human Resources
• Supervising experience
• Leadership
• Project management
• Training & development
• Human resources
• Payroll
• Interviewing
• HIPAA
• EMR systems
• PTSD Care
• Records management
• Marketing
• Sales
• Software troubleshooting
• Compliance management
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