Customer Service Patient Care
Resume:
Ziaquerria Ray
Cordele, GA
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Critical Care Technician
Houston Healthcare - Warner Robins, GA
February 2022 to June 2023
• Provided routine patient care to promote comfort and contribute to the overall plan of care.
• Administered EKG’s, took vital signs, prepared patients for examinations, collected blood and urine specimens, changed dressings, and performed behavioral assessments.
• Recognized and reported abnormalities, and responses to treatment.
• Assisted doctors and nurses during codes and transported patients to assigned areas.
• Maintained accurate patient records by documenting data in a complete and through manner.
• Abided by HIPAA guidelines to ensure patient privacy. Full Time Student
Ultimate Medical Academy
September 2022 to March 2023
• Remained self-directed, motivated, and accountable for personal actions.
• Came prepared for class and completed assignments on time.
• Navigated new technology, utilized available resources, and set realistic expectations. Packer
Amazon Warehouse - Macon, GA
January 2021 to February 2022
• Picked customer orders on all levels of a multi-level mezzanine.
• Scanned and placed packages onto pallet and staged pallet to be packed and prepared for shipping.
• Adhered to strict safety, quality, and production standards, and worked effectively in a fast-paced environment.
• Weighed items on scale to ensure products are correctly weighted for packaging
• Utilized the computer to trouble shoot and document weight measurements of products Digital Personal Shopper
Walmart - Americus, GA
May 2020 to January 2021
• Fulfilled and processed online grocery orders, used electronic device, and select items, and packaged for delivery.
• Communicated effectively with customers about orders and net timelines to maintain a loyal client base.
• Provided customer service at curbside pickup.
General Labor
Tyson Foods Incorporated - Cordele, GA
August 2016 to May 2020
• Processed poultry to ensure safe packaging and shipping for public use and consumption.
• Followed established procedures and abided by quality control measures.
• Complied with state and federal ruled and regulations, net production goals and deadlines to maintain schedule, and communicated effectively with team members.
• Weighed poultry on scale to ensure products are correctly weighted for packaging
• Utilized the computer to trouble shoot and document weight measurements of poulyry roducts Voluntary Helper
Summer feeding program - Cordele, GA
May 2015 to August 2015
• Documented packages received and set up food in several areas
• Documented how much food received and left over and loaded food into vehicle
• Unloaded boxes of food at each assigned area
Group Leader
CREATIVE SCHOOL AGE CHILD CARE INC - Pensacola, FL August 2014 to June 2015
• Documented attendance daily and documented behavior changes, concerns and incidents that occurred
• Actively communicated and interacted with each child during homework time and play time
• Prepared and served lunch to children and cleaned areas during closing time
• Provided reports to supervisor during the end of the shift Teacher's Assistant (Volunteer)
Escambia High School - Pensacola, FL
August 2013 to June 2014
• Prepared and set up activities
• Assisted in keeping the classroom cleaned and Assisted with preparation for lunch
• Helped children complete tasks and supervised group activities
• Supported teacher in managing class behavior
Education
Escambia High School - Pensacola, FL
August 2011 to June 2015
Skills
• Customer Service (2 years), Customer Support (2 years), Call Center (Less than 1 year), Customer Care (2 years)
• General Labor (3 years)
• Customer Service
• Childcare
• Highly Proficient December 2019 Combining pieces of information to form general rules or conclusions. Full results: https://share.indeedassessments.com/ share_to_profile/ 5fbdce5aec30b54b3019a6b9164c3188eed53dc074545cb7 Verbal Communication
• Proficient November 2019 Speaking clearly, correctly, and concisely. Full results: https:// share.indeedassessments.com/ share_to_profile/6e0285379902751c0ef003ce1fa724aceed53dc074545cb7 Merchandise & Supply Storage
• Data Entry
• Time Management
• Cashier
• Computer Skills
• Vital Signs
• Medical Records
• Hospital Experience
• ICU Experience
• Critical Care Experience
• EMR Systems
• Laboratory Experience
• Patient monitoring (1 year)
• Triage
• Primary care
• Behavioral health
• ER
• Medical administrative assistant
• Cash Handling
• Medical terminology
• Medical transcription
• Patient registration
Certifications and Licenses
Basic Life Support (BLS)
February 2022 to February 2024
Medical Assistant
March 2023
Assessments
Work style: Reliability — Proficient
October 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
November 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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