Customer Service Business Partner
Resume:
Amanda Munoz
Lake Stevens, WA **258
******.*.******@*******.***
Skills and Qualifications
Outstanding ability to collect, process, and communicate information clearly and accurately
Strong computer skills: MS Office (Word, Excel, PowerPoint, Outlook, Access), Maximo
Event Coordination and Agenda Management Experience
Strong ability to create comprehensive schedules and identify time frames for key milestones
Excellent Collaboration and conflict management skills
Multi-tasker who organizes work for maximum accomplishment
Detail-orientated: Verifies that information and data are complete and accurate
Establishes and maintains good working relationships by helping people feel valued
Holds BA in Community Psychology, MS in Management
Exceptional customer service experience
Work Experience
General Analyst 3 – Vended Services (OAR), The Boeing Company, Everett
April 2020-May 2023
Supporting Everett Vended Services with Maximo job assignments and coordination with vendors. Analyzes current vended work on day to day business operations. Schedules and runs meetings with business partners and Vendors. Coordinates work between vendors, crafts, and project administrators. Responds to business partner inquiries on facilities requested work.
Supports project administrators, maintenance, and management team with facilities work request assignment and coordination.
Sends work to vendors when support from outside parties is needed.
Maintains communication, schedule, and budget with facilities work.
OAR for various vendors; Badging, Escorting, Coordinating work/shut-downs (scheduling), POC for Vendor and Customer inquiries, ROM approvals
Schedules and tracks work to schedule. Provides updates as needed.
Manages site-wide facilities initiatives.
Manages vendor expenses
General Analyst 3, The Boeing Company, Everett
Febuary 2018- April 2020
Supporting Everett Field Managers and Teams with Maximo job assignment and coordination. Generates and analyzes meaningful metrics on day to day business operations. Schedules and runs meetings with business partners and senior management team. Back-up on project administrator team lead functions. Assisted when needed as Project Administrator working scheduled move jobs. Coordinates work between crafts and project administrators. Responds to business partner inquiries on facilities requested work.
Supports senior management with running meetings, metrics, and other various tasks. Maintains first line manager dashboard. Supports project administrators, crafts, and management team with facilities work request assignment and coordination.
General Analyst 2, The Boeing Company, Everett
March 2016-Febuary 2018
Supporting Engineering Managers and Teams with record keeping through Millennium Cataloging System. Computer/cell phone/office supply orders and cabinet organization. Managing emergency keys: Need and Stock. Runs metric reports and updates SharePoint site for Boeing Site Operations teams. Event set-up: Schedule, book meeting rooms, order catering. Assisted when needed as Project Administrator working scheduled move jobs.
Supports senior management with running meetings, catering, metrics, and other various tasks. Maintains first line manager dashboard. Processing employee add/change forms. RIM representative focal. Milestone database gatekeeper. Supply orders. EI team captain. Member of employee survey action team.
Facilities Analyst 2, The Boeing Company, Everett
September 2015-March 2016
Responsible to train Boeing standard cleaning processes to existing and new hire employees. Planning, scheduling, documenting daily activities, and auditing performance of cleaning standards by janitorial teams throughout Puget Sound. Performs data entry and updating to prepare SSG for switch to Maximo. Updates start centers; creates job carts; performs asset deactivates.
Accomplishments:
As a member of the Job Card Optimization team, reviewed and edited existing job card while creating new job cards as needed through Puget Sound janitorial sites. Used AutoCAD, DCM, FacView, and formulas to measure time needed to perform tasks and conducted live time studies.
Factory Service Attendant, The Boeing Company, Everett
January 2015-July 2015
Cleans and sanitizes company facilities. Maintains supplies; assists team members; serves as Employee Council Focal and back-up Safety Focal.
Accomplishments:
Used 5S principles to organize 30 closets as part of a factory-wide project that saved Boeing an estimated $1 million in SSG.
As EI Team Captain, implemented project that reduced trash-can spills by installing flanges; improved restroom signage; provided employee T-shirts.
As 2015 Employee Community Drive Champion, led meetings, signed up 30+ employees.
Serves as 747-8 Diversity Council Member; attended KMA Diversity Workshop in Seattle.
Service Representative, 24 Hour Fitness, Everett
August 2014-January 2015
Greeted customers; supported team members; handled cash and credit card transactions.
Intern, Waste Management Northwest, Bothell
Summer 2014
Provided education and outreach on proper recycling and composting for families and businesses. Gave presentations on recycling at meetings of public officials; promoted recycling at fairs, farmer’s markets, and other public events; investigated businesses’ trash/recycling stream and analyzed data; entered data and created Excel pivot charts; used Word software to create and edit documents, including flyers and FAQs; scheduled appointments.
Front Desk Agent, Courtyard by Marriott, Lynnwood/Kirkland
2011-2014
Assisted customers with their needs; handled financial transactions; analyzed and filed Night Audit Reports using Excel; managed records; trained new employees.
Front Desk Agent, Days Inn, Lynnwood
2010-2011
Assisted customers with their needs; answered phones; handled financial transactions.
Education
MS in for Management, Stevens Institute of Technology, 2018
BA in Community Psychology, University of Washington, 2014
AA in Integrated Studies, Cascadia Community College, Bothell, 2012
Extensive use of: Excel spreadsheets, PowerPoint presentations, Outlook, Word documents, project management skills. Created, refined, and edited documents; led group discussions and planning meetings.
Numerous Boeing Trainings: The Principles and Qualities of Genuine Leadership; Enterprise Lean+ Overview; QTTP-Team Leader Familiarization; What Is Culture?; 2015 Boeing KMA Diversity Workshop; Safety Promise; Accessing Boeing Databases Via WEB/MAPS; The Melting Pot and the Salad Bowl; Working Across Generations; Threat Management Training for Employees; Emotional Intelligence Series Parts 1 and 2 - Understanding Emotional Intelligence; Communicating and Listening; and more.
Boeing Mentors
Jackie Kirsch, Facilities Manager, Factory Services- 2018
Eliel Mendoza, Facilities Manager, Project Management- 2017-2020
Khaytlen Hahn, Facilities Manager, Parts and Materials- 2015
Je’Varian Gamble, Facilities Manager, Vehicle Maintenance- 2015
Community Service
Distribute Holiday Gift Cards to Seniors, Sound Generations 2018
Adopt a Family for Christmas, Volunteers of America 2018
Delivering Thanksgiving Meals to Seniors, Senior Services Of Snohomish County 2018
Sorting School Supplies, Operation Homefront 2018
Marshall Elementary Classroom Volunteer, 2018
Employee Appreciation Day 2017
Toys for Tots Focal 2016
Adopt a family 2016
Skyway Park Cleanup - Earth Day 2015
Employee Community Fund Focal 2015
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