Support Specialist Mental Health

JEWELL AVILLA-KEPOO

**-*** ******** **., *******, HI 96792 Telephone: (808) 808-***-**** Email: ad0z4l@r.postjobfree.com

Peer Support Specialist

Strong Communication Skills/ Team Player/ Solution Oriented

PROFESSIONAL PROFILE

Dedicated and compassionate Peer Support Specialist with a strong background in providing guidance and assistance to individuals facing mental health challenges. Skilled in building rapport and relationships with a diversity of people. Adept at facilitating support groups, conducting individual counseling sessions, and collaborating with multidisciplinary teams. Proven ability to render crisis intervention by responding calmly and effectively. I strive to create a safe and inclusive environment that fosters growth and resilience. Seeking to leverage my expertise and passion for helping others to make a positive impact in the lives of those in need.

RELATED EXPERIENCE & SKILLS

●Culturally Competent and Sensitive

●Extensive Experience in the Mental Health Field

●Recovery-Oriented

●Multi-Tasking & Self-Directed

●Project Assessment & Job Prioritization

●Decision Making & Problem-Solving

●Excellent Verbal & Written Communication

●Documentation and Record Keeping

●Crisis prevention and de-escalation

●Empathetic and Compassionate

●Strong Conflict Resolution

PROFESSIONAL EXPERIENCE

INTAKE SPECIALIST – SUPERIOR STAFFING SOLUTIONS, HONOLULU, HI – MARCH 2021 – SEP 2023

Answered incoming calls using a muti-line telephone system

Provided referrals to appropriate resources or programs

Resolved complaints or issues by providing appropriate solutions

Escalated complex or unresolved issues to supervisors or higher-level support

Enter and update client’s information using Crexedo, Submittable, and Salesforce computer programs

Participated in training or professional development activities to stay updated on relevant information or skills

INVENTORY SPECIALIST – COUNSEL FOR NATIVE HAWAIIAN ADVANCEMENT, KAPOLEI, HI – SEP 2020 — JAN 2021

Answered incoming calls using a multi-line telephone system

Conducted regular inventory counts or audits to ensure accuracy

Organized and arranged inventory in a systematic manner

Identified and resolved discrepancies or issues with inventory in a systematic

Implemented and maintained inventory control procedures and best practices

Coordinated with other departments and staff members to fulfill inventory needs

RESIDENTIAL ASSISTANT – WAIANAE COAST COMMUNIT MENTAL HEALTH, WAIANAE, HI – NOV 2019 – MARCH 2020

Monitored and documented patients’ behavior, mood, and overall well-being

Administered medications as prescribed and monitored medication compliance

Provided emotional support and companionship to patients

Assisted patients with developing and maintain daily routines and life skills

Collaborated with healthcare professionals to implement treatment plans

Participated in training and professional development activities to enhance knowledge and kills in mental health care

PERSONAL ASSISTANT – ALOHA JEWELL CORP, SAN DIEGO, CA – JAN 2016 – MARCH 2019

Assisted with personal errands and tasks

Provided general administrative support, such as managing calendars, and scheduling meeting and/or appointments

Coordinated and oversaw household staff

Managed and organized files, documents and databases

Anticipated and addressed employers to ensure their day-to-day operations run smoothly

Ensured employers living and work area were organized and clean

PEER SUPPORT SPECIALIST/CASE MANAGER – WAIANAE COMMUNITY MENTAL HEALTH, WAIANAE, HI – JAN 2003 – JAN 2008

Conducted assessments to determine the needs and strengths of individuals

Assisted individuals in setting and achieving personal goals

Developed and implemented individualized care plans and treatment plans

Collaborated with other healthcare professionals and service providers to coordinate care

Assisted individuals in accessing community resources and support services

Monitored and documented individuals’ progress and outcomes

EDUCATION & TRAINING

GENERAL HIGH SCHOOL CURRICULUM – DIPLOMA, WAIANAE HIGH SCHOOL, WAIANAE, HI

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