Customer Service Data Entry

Sada Harris

Bronx, NY *****

Skills:

Data entry

Reception work

Microsoft Office

Clerical work

Scheduling Meetings

Excellent communication and interpersonal skills

Record keeping

Customer service

Education:

John V. Lindsay Wildcat Academy Charter School, NY 2006

High School Diploma

Work Experience:

E-Teams Agency

Bellevue Hospital, New York, NY Feb 2023 – Present

Admitting Clerk

Clerical work (including filing, data entry, reception work, operating office equipment and other clerical functions.)

Use EPIC software to complete registration and collect copayments in the Emergency Room.

Liaisons with nurses, physicians, and other staff.

Interact with patient’s daily.

MedRite Urgent Care, Manhattan, NY Jan 2021 to Jan 2022

Clerical Assistant

Managed clinicians’ daily schedules through Soarian and monthly clinic availabilities and quotas

Verified insurance and created fee scale for uninsured patients prior to clinician visit

Updated and entered demographics into Unity (RVO) and Quadra Med for hospital EMR

Opened visits in Unity (VIO) for clinicians to enter notes and scheduling meetings on eagle.

Created correspondence via email and intercommunications regarding clinicians’ attendance for scheduled vacations, leave, or unavailability throughout the Behavioral Health Outpatient Facility

Participated in Rapid Improvement Events (RIE)

Spectrum, Flushing, NY Aug 2020 to Feb 2021

Customer Service Representative

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

NYCHA - New York, NY Sept 2018 to Jul 2020

Customer Service Representative

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Serves customers by providing product and service information and resolving product and service problems.

Attracts potential customers by answering product and service questions and suggesting information about other products and services.

Gramercy Surgery Center, Queens, NY Aug 2015 to Jun 2018

Clerical Associate

Handle office interactions with outside visitors. This includes greeting and directing guests, answering phone inquiries, and handling requests or complaints in a professional manner.

Keep track of inventory and work with supply vendors to ensure a well-stocked office.

Occasionally travel off-site to deliver files and reports to various departments within the organization.

Maintain files with confidentiality in an easily accessible format.

Coordinate communication between various departments, schedule meetings, distribute reports and keep all parties informed of general business operations.

Operate and maintain office machinery, including copiers, fax machines and printers.

Pret A Manger - New York, NY Feb 2013 to Aug 2015

Team Leader

Use gamification, empowerment, trust and other strategies as appropriate to develop and motivate team members

Develop a multifaceted rewards system that makes team members excited to show up to work every day and do their best

Supervise a telecommuting pilot project and report on its feasibility

Teach and train team members on various customer service strategies

Communicate expectations, assignments and responsibilities clearly and professionally

Undertake ongoing customer service work to better understand the demands, positives and pain points of the job

Ups, NY Jan 2010 to Oct 2012

Package Handler

Work with team to assemble, seal, and load packages into correct trucks.

Read and comprehend labels to ensure proper processing.

Follow safety rules at all times.

Lift parcels that weigh up to 75 lbs.

Use scanners to track parcel information, such as receipt or condition.

Sort items according to the destination.

Ability to work with hand tools and loading equipment.

Madison Square Garden, NY Apr 2007 to Oct 2009

Cashier

Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.

Operating scanners, scales, cash registers, and other electronics.

Balancing the cash register and generating reports for credit and debit sales.

Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

Processing refunds and exchanges, resolving complaints.

Bagging or wrapping purchases to ensure safe transport.

Contact this candidate