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Customer Service Animal Health

Location:
Greeley, CO
Posted:
November 09, 2023

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Resume:

Bonnie K. Ramirez

**** *** ******, *******, ** 80631

970-***-****

ad0z3n@r.postjobfree.com

Accounting Technician III

Reliable administrative professional with many years of corporate office service to management and remote branch locations, providing extraordinary customer service across a nationwide distribution network in a highly regulated animal health distribution and transportation industry.

Core Competencies:

Office Administration • Availability • Customer Service • Work Independently or as Part of a Team • Organized • Self-Motivated • Written and Verbal Communication • SAP Proficiency Intermediate Level • Microsoft Office Suite Proficiency Intermediate Level • Excellent Keyboard/10-Key Ability • Adept in all Office Equipment Operation

PROFESSIONAL EXPERIENCE

JBS Carriers, Greeley, CO

Accounting Specialist, Collections/OSD October 2020 – Present

Track and handle all processes for customer claims against the company, including claim negotiations with internal and external customers.

Follow up to any issues regarding Over, Short, and/or Damaged (O/S/D) claims.

Analyze and relay the Accounts Receivable aging information to management, with

outlined improvement strategies.

Perform credit analysis for new customers, along with periodic reviews of existing

customers.

Create and maintain the internal customer database.

Animal Health International, Inc., Greeley, CO

Corporate Regulatory Compliance Admin May 2005 – January 2020

Integral member of team responsible for compliance with the regulations of various agencies with enforcement authority over the business, including, but not limited to Department of Transportation (DOT), State Boards of Pharmacy, Drug Enforcement Administration (DEA), Food and Drug Administration (FDA), State Departments of Agriculture, Department of Homeland Security (DHS) and Environmental Protection Agency (EPA)

Serve as regulatory department liaison to company commercial drivers in remote locations across the country

Confidently perform administrative function of company’s USDOT commercial motor vehicle and driver compliance programs including: commercial driver qualification, drug and alcohol testing/training, hours of service, vehicle inspection/maintenance, and other applicable compliance initiatives

Ensure compliance with DOT requirements for commercial driver qualifications to include

oCreation and maintenance of compliant Driver Qualification Files

oPre-employment and annual Motor Vehicle Record(MVR)review

oConfirmation that all drivers maintain proper operating authority for the

commercial motor vehicle size and type that they will operate, to include tracking

of a valid driver’s license and Medical Examiner’s Certification

Maintain compliant commercial motor vehicle maintenance files for the company’s

commercial fleet at all satellite locations

Audit commercial drivers’ records of duty status and electronic logging devices for

compliance with hours-of-service regulations to include verification against available

company records produced in the normal course of business

for Electronic Logging Device mandate, routine roadside audits and other applicable

enforcement activity

Process commercial motor vehicle and commercial driver packets for the field

Assist with processing of federal and state license applications for company facilities and

motor carrier operations, to include Notary Public services

Collaborate with the appropriate leadership to review and summarize execution of

compliance programs for monthly progress-to-plan reporting

Work with DOT vendors for compliance with company policies and regulatory guidance

(electronic logging devices, training providers, signage, etc.)

Maintain internal and external customers’ licenses and other authority to purchase

regulated materials through routine updates, data uploads, and initial customer setup in

multiple ERP systems, including SAP

Assist with various State and Federal reporting requirements, including recalls, product

sales, and hazardous materials compliance

Animal Health International, Inc., Greeley, CO

Administrative Assistant to Corporate Controller May 2000 – May 2005

Coordinate and manage appointments, meeting and conference room schedule in order to prevent duplicate bookings

Prioritize multiple tasks to meet competing resources and various deadlines

Maintain general paper and electronic office files, including project files, vendor files, and various other files related to company’s operations

Purchase office supplies, equipment and furniture, and oversee maintenance thereof

Handle confidential information in a professional and discreet manner

Multiple line Cisco phone switchboard operation

Complete projects and special assignments for senior leadership as needed assist in

any customer support that was required

Open, sort and distribute and incoming and outgoing mail, parcels and intracompany

communication as primary Mailroom Clerk backup

Efficiently enter invoices, assist with vendor inquiries and perform other accounting

duties in partnership with the Accounts Payable Team.

AWARDS AND ACHIEVMENTS

Pinnacle Award Nominee, Animal Health International, Inc.

Awarded to employees who have reached a high point of development or achievement as a major contributor to the department’s success throughout the year, support of company goals,

meets or exceeds objectives, demonstrates a company-minded attitude, has a high level of accuracy, and has a willingness to pitch in regardless of the task.

Colorado Motor Carriers Association 8-Hour DOT Compliance Seminar USDOT General Awareness Hazardous Materials Training

EDUCATION

Accounting Certificate - Aims Community College - Greeley, CO

Principles of Accounting I – III • 10-key By Touch • Excel Applications for Business •

Business Math • Business English • Computerized Acc I, II • Accounting Applications • Introduction to Business • Business Communications & Report Writing • Intro to PC Applications



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