Medical Records Customer Service

PRIYANKA MATHIYALAGAN

Email ID: ad0z39@r.postjobfree.com

Mobile: 678-***-****

TECHNICAL SKILLS

• Medical Record specialist / QA analyst responsible for medical records splitting.

• Admin coordinator with good understanding and experience of payroll processing.

• Cashier with strong cash handling and customer service experience. Proven record of working effectively in a retail environment. Demonstrated ability to manage cash register and related accounting procedures. Exceptional time management and multi- tasking skills focused on providing customers with excellence in check out services.

• High proficiency in working with spreadsheets, internet, and other business applications.

• Speaking, Coordination, Active Listening, Computer and Electronics [MS WORD, WINDOWS 7 / MAC and all basic software packages.]

PROFESSIONAL EXPERIENCES

CHANGE HEALTHCARE [2019 – Jan 2022]

Role: Medical record specialist / QA Analyst

Operations – Medical records Splitting includes the application of encounter level splitting of charts based on identified procedures and standards to ensure product quality. All medical records that are received are split according to well defined policies using specific procedures and systems.

Medical Records Splitting requires independent decision making alongside advance technical skills to utilize the various systems to split the medical records in the most appropriate encounter.

Roles and Responsibilities:

• Identify appropriate document types that are acceptable to abstract into an encounter.

• Responsible for reviewing medical records, identifying, re-classifying and abstracting vital healthcare information to be used by medical coders for risk adjustment.

• Meet and maintain 95% accuracy rate for splitting charts into encounters.

• Report trends and patterns and make recommendations for improvements in service delivery.

• Assure the timely, objective and comprehensive investigation of error incidents and response /follow up to those incidents.

• Ability to review the received medical records and eliminate the possibility of HIPAA violation.

Admin Co-Ordinator Sprouts Farmers Market - Suwanee GA 04/2016 to Feb 2019

• Handled all checks, cash and credit cards from the previous day.

• Balances the safe daily

• Used to maintain a refund report and verify all refunds.

• Prepared bank deposits and recorded all data for cash, checks, food stamps, WIC instruments, charges vendor coupons.

• Prepared a short report on the previous day's sales.

• Troubleshooting balance differences

• Correctly prepare all daily and weekly sales and cash reports

• Responsible for cash handling and security in the office area

• Issued, collected and verify cash tills from Cashiers at beginning and end of shift; verifies the change drawer with opening Front End Manager

• Ordered change (coins/bills) delivery as needed. Also verifies change order.

• Made out sales reports for each department.

• Verified timecards for payroll.

• reviewed and edited daily time punches.

• Entering Store Schedules on a weekly basis

• Maintained a high level of integrity and confidentiality.

• Ensured standards of customer service are met.

• Ensured all store office functions are completed correctly and on time.

• Keep office supplies in stock and store files up to date.

• Maintained current knowledge of office procedures and policies relating to cash reports, register checkups, deposits, and checks.

• Assisted in maintaining adequate Front-End security to control cash, shrink, and dishonesty.

• Customer service to include handling telephone calls.

• Ordered office supplies to maintain an effective stock level.

• Other related duties as assigned.

Head Cashier Sprouts Farmers Market - Suwanee GA 06/2015 to 04/2016

• Collected and analyzed sales and customers data and suggested measures for improvement.

• Conversed with distributors and agents via chat and face-to-face meeting and solved their problems.

• Reviewed performance of the data systems and brought changes in them working with the IT team.

• Participated in management meetings and provided inputs for testing and installing systems backed with latest technology.

• Manages all checkout functions by processing sales transactions and refunds.

• Oversees coverage of registers and store supply usage Cashier 12/2014 to 06/2015 Cherians International Fresh Market - Cumming GA

• Operate cash register and adding machine to manage cash for sold items.

• Calculate discounts as appropriate.

• Balance all transactions at the end of the day for cash reconciliation.

• Received payment by cash, check, credit cards, and vouchers.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. ACADEMIC/PROFESSIONAL RECORDS

Mar 2019 to Jan 2022 – Medical Record Specialist, Change Healthcare Apr 2016 to Feb 2019– Admin coordinator, Sprouts Farmers Market Jun 2015 to Apr 2016 – Front end supervisor, Sprouts Farmers Market Dec 2014 – Jun 2015 – Cashier, Cherians International Fresh Market 2006-08: M.Sc. Biotechnology, Periyar University, Tamil Nadu, India 2003-06: B.Sc. Biotechnology, Periyar University, Tamil Nadu, India

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