Summary

Organized and professional customer service manager with 7 years of experience maintaining professional relationships with customers and coworkers and managing multiple projects and development teams Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Experience

Delta Dental Ins. Alpharetta, GA

Customer Service Associate 02/2021 - 09/2023

HIPPA verify both member and providers before asking every callers.Documenting every conversation from Members, providers, and none members. Checking on claims and date of service for all claims inquiry and claim status. Giving out infomation on why a reason was denied and proffer solutions to claim that was denied.Re-process claims that needs to be re- adjusted or contains errors.Transfer member that need to appeal on their claims.Prepare a grieveance formAbility to handle constant customer contact through forced workflow distribution. Interpersonal and communications skills to work effectively with a variety of customers and levels of staff.Strong organizational/time management skills and multi-tasking abilities.Ability to maintain confidentiality of internal and external customer information.Ability to perform basic mathematical calculations.Ability to understand and retain detailed information.Ability to problem solve and use critical thinking skills.Ability to deescalate customer calls and handle conflict resolution.Ability to prioritize and follow through.Knowledge of or ability to learn basic dental terminology and procedures.Must be able to work overtime as required.PC skills including internet and windows-based applications Service Quick, Inc. Duluth, GA

Customer Service Representative 01/2019 - 01/2021 Handled customer inquiries, answered questions, and resolved problems in a timely manner.Created a new customer database by entering customer information into a database.Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sale.Developed and trained new customer service representatives on the proper handling of customer inquiries Radial Buford, GA

Customer Service Representative 07/2016 - 12/2018 Handled customer inquiries, answered questions, and resolved problems in a timely mannerKept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product salesCreated a new customer database by entering customer information into a database Skills

Microsoft word, Customer service, Computer skills, Computer literacy, Windows, Microsoft office, Microsoft excel, Analysis skills, Typing, Communication skills, Writing skills, Supervising experience Education

Georgia State University Atlanta, GA

Justina Agoda

ad0z2u@r.postjobfree.com

business administration 05/2016

Graduated summa cum laude—3.7+ GPA

Volunteered on a monthly basis to prepare meals at the local community food bank completing a program in data analyst

Certificates

CRM certified

Awards

Ambassador for peace talks