Customer Service Associate
Resume:
Latrice Brye
Decatur, GA *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Associate/Cashier
Smoothie King - Atlanta North, GA
February 2022 to September 2023
Informed customers about special promotions and provided detailed information for various products. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Offered advice and assistance to customers, paying attention to special needs or wants. Developed and actualized customer service initiatives to decrease wait times. Responded to customer calls and emails to answer questions about products and services. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Kept detailed records of customer interactions to track and resolve issues quickly. Environmental Waste Removal Technician
ISS Facility Services - Social Circle, GA
February 2022 to February 2023
Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
Collected route as outlined in route sheet, documenting changes or obstacles to job execution through written descriptions and attachment of photos taken with company camera. Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
Positioned and returned container on customer's property with lids and doors properly replaced and containers located without risk of obstruction traffic flow or driveway entrances. Used [Software] to prepare reports for defective equipment in trucks. Collected and gathered garbage from buildings, businesses and other facilities [Number] days per week. Assembly Line Worker/Production
Dexter Axle - Atlanta, GA
July 2020 to July 2021
Boxed, labeled, and transported items to support assembly operations. Completed durable assemblies and subassemblies with hand and power tools. Assisted quality assurance by inspecting items and removing defective parts. Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
Order Filler
Jcpenney wearhouse - Forest Park, GA
August 2016 to August 2017
Checked inventory and selected products from specific locations based upon availability. Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins. Performed proper lifting and handling techniques to maintain safe working environment. Housekeeper
InterContinental Hotels - Atlanta, GA
March 2016 to March 2017
Dusted picture frames and wall hangings with cloth. Engaged with guests on room requirements and amenities to promote overall satisfaction. Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Disinfected and mopped bathrooms to keep facilities sanitary and clean. Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard- to-reach areas.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Operated electronic backpack vacuums and floor sweepers. Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
Package Handler
UPS - Morrow, GA
November 2016 to December 2016
Used hand-held scanners and physical logs to accurately track item movements. Collaborated with other package handlers to provide prompt and accurate delivery of orders. Proved successful working within tight deadlines and a fast-paced environment. Helped train new employees in safe practices and warehouse procedures. Stocker Associate
JCPenney - Stockton, CA
April 2008 to January 2009
Helped customers locate desired items and transfer oversized items to vehicles. Greeted customers and directed to requested products. Maintained effective team member communication.
Education
12 in Education
Lincoln High School - Stockton, CA
August 2004 to June 2008
Skills
• Cleaning (2 years)
• PACKAGING (2 years)
• Sales (1 year)
• Stocking (1 year)
• Forklift (1 year)
• Customer service (1 year)
• Special Education
• Assembly (1 year)
Certifications and Licenses
Driver's License
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