Michael D. Lucachik

716-***-**** ad0z19@r.postjobfree.com https://www.linkedin.com/in/mike-lucachik-68173942/

Computer System Administration

IT professional with experience managing diverse operational responsibilities. Adept at overseeing accounts setup, removal, and auditing for a spectrum of platforms and licenses. Instrumental in the strategic procurement of new equipment, overseeing the purchase of laptops, monitors, backpacks, keyboards/mice, phones, and cabling. Managed the support infrastructure for 500+ employees, including seasonal hires, providing phone support, PC setup, AD account creation, Outlook setup, Lync configuration, printer support, and more. Proven track record for operational oversight, technology integration, and strategic IT management.

Areas of Expertise

Purchasing DID -ShoreTel Vendor Management Admin on several systems Organization skills Audits- SOX PC Service desk Support Inventory Control PC Builds- SCCM BIOS- updates

Professional Experience

Liazon /Willis Towers Watson(WTW) Buffalo, New York 12/13 to 11/23

Lead Associate- Computer System Administration

Operational oversight setting up and removing and auditing accounts for Bright Choices, Dynamic’s, Azure, AD, MSDN licenses, Receptionist IPAD, Certify, GOTO, ShoreTel, Turnbridge, Slack, PagerDuty, New Relic, Myget Pluralsight, and access the local camera system.

Milestone XProtect, and Verex Director, (Fob access for employees).

Purchased new equipment for the Buffalo, NYC offices and remote sales team. (Laptops, Monitors, Backpacks, Keyboard/mice, Phones, & cabling)

Phone support setting up, local DID numbers, imagining PC’s, creating AD accounts, setting up Outlook accounts, Lync, printer support.

In addition to the 500+ employees, onboarded 300+ seasonal employees on a yearly basis. Worked on 3 pc refreshes, supervisor 4 interns over the 6 years.

Acted as a liaison between company and various vendors.

Decommission of equipment, quarterly audit for several operations, PC support for 150 employees, inventory control, and PC builds for the 400+ seasonal employees using SCCM, and laptop updates including Bios updates, MS updates. Software installation

Avery Dennison/CCL, Buffalo, New York 11/07 to 11/13

Sr. PC Specialist

Operational oversight for Lotus notes support, black berry, laptop/ desktop support, printer support for local and networking printers, Active Directory, Windows update for 2000/ 2003 servers, RS-6000, Async Nodes for a parallel network, MFGPro and PrintPro administration.

Managed comprehensive array of remote software management, encompassing VNC and PC Anywhere, antivirus updates, Microsoft Office, and phone support for the PBX Definity system.

Provided support for the UNIX AUDIX Voice mail system software, Backup Exec, and ensured secure off-site data storage.

Supported bar-coding and the high-speed camera scanner system.

Oversaw and maintained SOX documentation for the local office and coordinated with three other divisions. Managed tasks through a global ticket system, serving as a backup support for another plant. Act as a liaison between the company and various vendors.

Michael D. Lucachik ad0z19@r.postjobfree.com Page 2

Additional Experience

Par/Rome Research Corporation & Atsilvi; Buffalo, New York

HelpDesk Technician – Contract Position for US Army Corps Engineers

Provide technical support for 365+ workstations and 450+ software application including support for Citrix, VPN, Network Printer, Antivirus Software, Outlook, PC/Laptop repairs and IT Access Database

Education

Master of Science (M.S.), Educational Computing

State University College at Buffalo; Buffalo, New York

Bachelor of Science (B.S.), Management Information Systems

State University College at Buffalo; Buffalo, New York

Contact this candidate