Operations Management/ Logistics Management/ Customer Service Management/Key Account Management/ Stock Controlling and Warehouse Management/ Export Management

I am a highly focused professional Offering 20 plus years’ experience in all aspects of Operational/Logistics Management (Imports And Exports), Supply Chain Management, Internal Sales and Customer Service Management, Key Accounts management, Project Management, Counter Sales, in the FMCG, Automotive, Engineering Manufacturing and Retail and Construction Sectors.

I have a solid knowledge based and experience off several ERP and CRM Systems including Syspro, JDE, Microsoft AX and have a NQF Level 5 in Selling Skills (Equivalent to National Higher Diploma SAQA) and a certificates in Export Risk Management and Customs preferred training programme.

PERSONAL DETAILS

Full First Names:

Cecilia

Surname:

Smith

Nationality:

South African

Date of Birth:

15 August 1979

Gender:

Female

Race:

White

Area of Residence:

Centurion, Pretoria

Driver’s License:

Code B

Availability:

1 month

Own Transport:

Yes

E-mail address:

ad0z14@r.postjobfree.com

Contact Number

083-***-****

SUMMARY OF CAREER HISTORY

Position Held

Company

Period of Employment

Industry

Internal Sales Support

Watson Marlow Bredel (Ptyd) Ltd

November 2020 to current

Engineering/Manufacturing

Operations Manager

Amanzi Wethu SA Trading (Pty) Ltd

September 2018 to March 2020(Contract)

Construction Industry

Operation Manager

Honda Motor Southern Africa (PTY) LTD

August 2010 to August 2018

Automotive

Internal Sales/Customer Service Manager

Donaldson Filtrations Systems

May 2008 to April 2010

FMCG/Manufacturing/Automotive

Supply Chain/Internal Sales Manager

SGL Carbon group (PTY) LTD

March 2004 to April 2008

Engineering/Manufacturing

Retail Sales Consultant

Edcon group (Edgars)

October 1998 to February 2004

Retail Sector

Industry/ Sectors:

Automotive, Retail, FMCG, Engineering, Manufacturing, Distribution, Construction

Key Competencies:

Analytical Thinking – ability to apply logic to solve problems and to get the job done.

Client Service – Ability to anticipate client’s needs and respond to them in a timely and courteous manner

Creative Thinker – I have developed new strategies and to think outside the box in order to get the job done.

Computer Competency – I have the skills in operating a computer and the applications needed to do my work.

Project Management – I have the ability and knowledge to bring together all aspects of a project that are essential to its timely and efficient completion.

Leadership skills – in addition to leading a team, this core competency also refers to my ability to establish a team and promote strategies to achieve a common goal.

Flexibility - I am able to adapt to whatever changes that happen in a company without losing focus on my goals, I also have the ability to apply my knowledge to my new circumstances.

Empower others – I do not only boost an employee’s confidence, but also give them freedom to do their task

Excellent communication skills - I effectively gather information and facilitate exchange of ideas that would yield results.

Writing Skills - I have the ability to write clearly, concisely, logically and free of grammar errors.

Interpersonal Relations – I understand and respect others to achieve and maintain harmonious working relationships.

Policies and Procedures: Drawing up and implementing policies and procedures for companies

Number skills (for managing budgets and analysing sales figures)

Computer Skills:

Microsoft Office (Excel, Word, Power Point, Visio, Outlook) 2007,2010 and 365

Syspro, JD Edwards, HIPACK, Pastel,,DCS,PPMS,NPS2, Lotus Notes, Automate, AS400,CRM,WMS, TQM, SAGE, Microsoft AX, Sandbox CRM

Career Level:

Management/Professional

TERTIARY & SECONDARY EDUCATION

School:

High School Vanderbijlpark - 1997

Highest Grade:

Grade 12 (Matric) - Afrikaans, English, Business Economics, Typing, History, Home Economics

COURSES COMPLETED

Technicon Witwatersrand

October 2002

Certificate of Merit - Selling Skills (NQF Level 5) Diploma

November 2006

Export Risk Management ( Freight Training PTY) Ltd

October 2010

SARS - Customs Preferred trade programme

November 2012

Report Writing Skills

Augustus 2013

Project Management, MS Project 2010 Intermediate and Advanced, MS Visio 2010

October 2013

Presentation Skills

November 2013

MS Excel 2010 Advanced Spread sheet Functionality

June 2015

Life Support and First Aid/ Fire Fighting

September 2015

Workplace Health and Safety

September 2015

Life Support and First Aid/ Fire Fighting

March 2021

Workplace Health and Safety

March 2021

Freight Training

April 2023

EMPLOYMENT HISTORY

Company

Watson Marlow Bredel (Pty) Ltd

Date:

November 2020 - Current

Position

Internal Sales Support –National/SADC & Sub Saharan Countries)

Creation and implementation of SADC export policies and procedures ( South Africa) & (Sub Saharan Countries)

Watson Marlow is an international company focussing on Food & Beverage, Pharmaceutical, Mining, Waste Water & Environmental, Medical and Diagnostic devices and Industrial

Duties and Responsibilities:

Interacting with customers to provide excellent customer service in a timely, efficient and professional manner

Receive and attend to enquiries from customers and distributors local & exports

Generate quotations on CRM based on customer requirements ( Freight Cost)

Follow up on pending orders and outstanding advanced payments for local and export customers

Assist customers and distributors on technical product information

Processing, managing and monitoring all export and local orders

Request freight quotes from third parties and communicate to export customers

Daily interaction with stores, production, repairs, purchasing and finance departments regarding orders and payments received.

Processes and documentation (Commercial Invoices, Shipping instructions, Clearing Instructions, packing lists, SAD500 forwarding documentation & VOC’s)

Arrange inspections for all export countries required (Bureau Veritas) and ensure that COC’s are accompanied with shipments.

Ensure that all relevant documentation is completed and submitted for inspections for various export countries.

Ensure statements and invoices and send to customers and distributors. (Local & Export)

Debtors’ ageing analysis (monitoring and maintaining payments on accounts that are overdue).

Prepare documentation for debt collection

Ensuring distributor contracts( Local & Export) customers are up and date and revised if needed

Ensuring that projects are prioritized and executed according to urgency of customer demands

Analyse and improve organizational processes

Assist with yearly auditing processes and supply relevant documentation to external auditors if and when needed.

Assist finance with relevant information needed to submit to banks for payment e.g. Addresses, UCR numbers, BOP form etc.

Running of export contracts and ensure that process is follow through until all stages are complete. (Retention/Bond cost)

Pump drawings to be send to export customers, ensure technical data is supplied with export shipments

Assist with customer complaints and resolve issues in a timeous manner

Sanction checks on all new customers with third parties involved

Reason for Leaving:

Career Development

EMPLOYMENT HISTORY

Company

Amanzi Wethu (Pty) Ltd (Construction / Retail / Industrial)

Date:

September 2018 to March 2020

Position

Operations Manager

Implementation of Policies and Procedures (Company Wide)

Website enhancement and updating of information

Duties and Responsibilities:

Receive and attend to enquiries from clients

Delegate task to teams with team leaders on a daily/weekly/monthly basis

Ensuring that projects are prioritized according to urgency of client demands

Ensuring projects are executed safely

Manage and Daily interaction with teams working on sites

Ensuring PPE are used and job cards are completed correctly

Generate quotations based on clients requirements RFQ’s using word and excel

Manage, Planning, Control and Ordering of stock and Budget

Daily management of stores

Analyse and improve organizational processes

Improve quality, productivity and efficiency

Processing orders, invoicing

Daily interaction with suppliers regarding stock

Ensure invoices are submitted timeously for completed orders

Price negotiations with suppliers and sourcing new suppliers

Market research on new business – Plumbing business expansion

Build and Manage the company’s marketing portfolio and strategies e.g. Website, promotions, shows and events

Marketing – Creating and updating brochures

Controlling costing of stock losses and damages

Vehicle fleet management maintain detailed records of vehicles servicing and inspections and ensure operational efficiency

Interacting with the clients in order to provide excellent customer service in a timely efficient and professional manner

Developing strategic operating plans that reflect the longer-term objectives and priorities established by the owners.

Putting in place adequate operational planning and financial control systems.

Ensuring that the operating objectives and standards of performance are not only understood but owned by the management

and other employees.

Closely monitoring the operating and financial results against plans and budgets.

Taking remedial action where necessary and informing the MD of significant changes.

Maintaining the operational performance of the company.

Monitoring and adhering to all Health and Safety requirements of the site.

Completion of accurate service reports including the diesel consumption reports, failed delivery report, POD report. Completing

daily debriefing.

Management and consistent planning and monitoring of vehicle routes and performance.

Full co-ordination of Collections and Deliveries.

Reason for Leaving:

Contract Position – Contract ended March 2020

Company:

Honda Motor Southern Africa (Pty) Ltd (Automotive)

Date:

August 2010 to Augusts 2018 ( 8 years)

Product

Automotive/Motorcycles/Water Pumps/Trash Pumps/Generators/Engines/Marine/Agricultural

Achievements:

Provided forecast and reports to Management which improved sales and accurate stock levels.

Implemented direct shipments as cost saving method to SADC clients

Management of warehouse and implementing cost saving and productivity initiatives

Duties and Responsibilities:

Managing day to day operations within department(s)

Set goals and objectives and establish policies and procedures for various departments in the organization.

Ensuring retail and wholesale targets are met.

Sales forecasting and planning of sales promotions.

Oversight of inventory, purchasing and products.

Monitor stock levels on a daily, weekly, monthly basis

Managing day to day operations within department

Responsible for National Dealer Network consisting of 30 dealers

Create PO for suppliers and approve PO’s.

Ensuring cycle counts are done on a weekly/monthly basis

Manage, Planning, Control and Ordering of MC department stock and Budget

Pricing Strategies to the dealership network

Interaction with suppliers from China/Japan/Europe/US

Ensure that LIFO and FIFO is implemented

Budget analysis and planning (half year and yearly)

Daily interaction with 3rd parties regarding consignments

Compiling and communicating Amid reports and pricing when introducing a new model (s)

Communicating logistics changes to all relevant internal and external parties (e.g. DSV & Supergroup)

Updating and maintaining shipping schedules and changes to schedules

Assisting dealers with daily queries regarding M&M Codes/ datadot (Micro Dotting) certificates etc.

Shipping arrival analysis from international manufactory plants world wide

Recon and maintain Stock/Arrivals on systems and warehouses.

Plan, Verify and Communicate New Model launch dates

Updating and distribution of price increases on a quarterly increase

Allocating of stock and invoicing of stock on ERP systems

Liaising daily with warehouse and transportation company regarding deliveries and arrivals

Maintaining manifests on weekly basis and ensuring all information given is correct and updated

Compiling weekly and monthly reports stock and sales report

Working with auditors and assisting auditors (KPMG) with documentation needed for audits on a BI basis

Communicating with 3rd parties on a daily basis regarding shipment and ensure that units are data dotted according to standard

Compiling monthly SARS Redisa reports (Tyre Tax)

Experience with NRCS

Management of Returns and Damaged stock as per the procedure

Stock Controlling & Warehouse Manager:

Maintaining safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations

Daily management of unit warehouse

Forecasting

Operating mechanical and IT systems

Liaising with suppliers and cross functional departments

Training, supervising and appraising staff

Maintaining statistical and financial records

Ensuring that quality objectives and delivery deadlines are met

Managing budgets

Administering stock control

Ensuring compliance with health and safety legislation

Oversee arrivals of shipments

Managing inbound and outbound stock

Controlling costing of breakages and damages

Developing, preparing and coordinating sales, forecasting and business intelligence

Run reports on a weekly/monthly basis and ensure stock levels on systems are correct

Export Manager

Knowledge of international contract terms, foreign currencies, tariffs and trading regulations

Ability to work to deadlines

Delegating and leadership skills

Knowledge of economics, business and accounting

Liaising with warehouse on stock levels and customer demands

Liaising directly with transport on tracking of goods nationally and neighbouring countries

Ensuring good housekeeping of all warehouses and the corresponding thereof on all systems

Maintaining close relationships with dealers in export countries

Ensuring that goods are inspected before exporting dealing with SGS etc.

Dealing with LOC and other payment methods from foreign countries

Liaising with transport companies on a daily basis,

Developing, preparing and coordinating sales, forecast and business intelligence

Interacting with cross function groups Logistics (Imports), Marketing, Finance External Sales and Warehouse to resolve business and customer issues

Participating with overall sales and logistical strategies

Supporting and maintaining close relations with export sales area managers

Maximising export profitability

Monitoring trends & growth rates in various African regions in conjunction with the marketing team

Understanding & adhering to customer’s requirements and constraints e.g. products logistics etc.

Developing relationships with potential customers in Africa

Growing export sales to consume excess capacity

Formulating, developing and managing the export budget

Creating all export documentation (Commercial Invoices, Packing Lists, Frame & Engine number lists)

Liaising with receiving and dispatch on a daily basis for delivering and receiving goods

Maintaining/building relationships as well as on importing and exporting with overseas supplier on projects e.g. cost saving

Following up with shipping agents on tracking of shipments

All admin on documentation on shipments (freight charge ups)

Organizing and arranging packaging of exporting goods and all documentation needed for export shipments

Dealing with Road/Air and Ocean freight (LCL/FCL)

Liaising with borders/shipping companies when shipments are due to arrive/tracking of all shipments and keeping customers up to date on their shipments

Reason for Leaving:

Staff reduction

Company:

Donaldson Filtration Systems (FMCG/Manufacturing/Automotive)

Position:

Internal Sales / Customer Service Manager

Date:

May 2008 to April 2010

Achievements:

Creation and implementation of SADC export policies and procedures

Created and implemented forecasting reports for manufacturing purpose which resulted in accurate stock availability

Duties and Responsibilities:

Day-to-Day Managing decisions delivering high standard of customer service and achievement of budgeted targets.

Training and counselling all subordinates as necessary

Recommending salary adjustments for all subordinates

Authorises staff annual leave applications

Recommending recruitment, dismissal and alteration of status of immediate subordinates

Daily interaction with local distributors, OEM and all export key accounts

Ensuring all requirements, documentation is correct and that the customer’s expectations are met

Day-to-Day Managing decisions delivering high standard of customer service and achievement of budgeted targets.

Compiling the Business Processes and Flow charts for both exports and local sales

Creating and implementing new documentation according to ISO standards

Managing, coaching, developing customer service team

Managing, participating in development sales support systems as well as coordinating and training of internal sales representatives

Improving Customer Services focus and standards

Developing, preparing and coordinating sales and forecast and business intelligence

Monitoring growth of individual sales consultants and provide guidance to maximise individual production

Implementing productivity management matrix to effectively track individual and department sales efforts

Interacting with cross function groups marketing, finance, logistics and external sales to resolve business and customer issues

Creating cohesion among staff members to ensure a productive work environment

Assisting with overall sales goals and pricing strategy

Responsible for the image towards customers according to company’s policy

Interacting with the clients in order to provide excellent customer service in a timely efficient and professional manner

Supporting and maintaining close relations with external sales

Managing local and export distribution Sub Saharan countries. (Angola, Malawi, Zambia, Zimbabwe, Kenya, Ghana, Botswana, Mozambique, Madagascar, USA, Mauritius, Australia, France).

Capturing orders for local and export key accounts

Logistics/Operations/Inventory

Organising shipments

Coordinating drivers, vehicles, loads and journeys

Operating IT systems

Negotiating and agreeing contracts

Developing and confirming schedules

Planning for and negotiating technical difficulties

Preparing paperwork for regulatory bodies

Liaising with and managing staff and shifts

Waste management

Monitoring stock and ensure that stock levels are correct

Ensuring health and safety standards are met

Liaising directly with transporter on tracking of goods nationally and neighbouring countries

Staff Management

Daily management of internal/external sales (existing 7 employees direct reports) and (2 employees of site in CPT)

Reason for Leaving:

Career Development

Company

SGL Carbon (Pty) Ltd (Manufacturing/Engineering)

Position:

Supply Chain/Internal Sales Manager

Date:

October 2006 to April 2008

Achievements:

Implementation of ISO: 9001 (Companywide)

Achieved monthly sales targets

Contribution on making company profitable

Duties and Responsibilities:

Supply Chain Management

Oversee packaging and ordering process

Monitor stock levels

Planning delivery timetables

Ensure stores have enough stock

Making sure suppliers have enough stock to meet demand

Overseeing arrival of shipments

Ensuring that all server files are correct and kept up to date

Managing (travelling) other branch in KZN.

Travelling nationally to customers to ensure their expectation are met and doing research for new business opportunities

Project capacity planning/ stock/ order forecasting planning, handling key accounts, delivery schedule monitoring/assisting production planning

Negotiations of payment terms and pricing of various material with foreign suppliers

Drawing up procedures on Quality/ISO for external and internal sales team

Ensuring that ISO 9001 policies and procedures are followed

Liaising with key accounts on a daily basis

Assuring customer satisfaction and problem solving

Ensuring invoices and purchase order are filed (hard and soft copies) correctly and timorously

Daily interaction with external branches regarding operations

Ensuring that all server files are correct and kept up to date

Managing (travelling) other branch in KZN.

Travelling nationally to customers to ensure their expectation are met and doing research for new business opportunities

Logistics Management/Inventory Planning

Planning and managing of inbound and outbound logistics and transportation

Preparation of stock analysis and monthly planning

Liaising and negotiating with suppliers, manufacturers, retailers and consumers

Maintaining/building relationships with overseas supplier

Dealing with overseas suppliers (Europe, Belgium, China and USA) on importing/exporting and on Inco terms of raw materials for manufacturing

Dealing with road, airfreight, sea freight

Experience with foreign exchange

Following up with shipping lines

Managing all admin on documentation on shipments

Oversee warehouse, inventory, material handling, customer service, transportations and

Coordination of storage, transportation and delivery of goods.

Prepare work schedules and ensure warehousing and distribution workers follow safety rules.

Staff Management

Daily management of internal/external sales (existing 8 employees)

Hire, train and evaluate employees

Reason for leaving: Promotion within company

External Sales Representative (Key account manager) - March 2005- September 2006

Growing customer base setting up appointments with new/existing customers

Servicing existing customer and maintaining relationships

Negotiations with key customers on contracts

Management of business area by compiling budgets/costing, quotations and tenders

Technical experience: Mechanical products/ Electrical products

Market sector dealt with: Mining Industries, Petrochemical Industry, and Power stations, Rail way industry, Steel Industries, Diamond/Gold Industries and Automotive Industries.

Reading drawings for Autocad

Compiling monthly and weekly sales reports

Closing interaction with production on projects

Ensuring customers receives the best service by supplying product and technical support

Reason for leaving: Promotion within company

Internal Sales Clerk - March 2004- February 2005

Assisting Sales Representatives with administrative work

Distributing & collecting completed customer satisfaction questionnaires from customers and distribute it amongst the relevant areas in the company.

Following up on service, quality & delivery of SGL’s performance at customers.

Approval of final customer drawings, Handling customer queries and quotations, job placing into factory, costing’s.

Handling customer queries and quotations

Reason for leaving: Promotion within company

Reason for Leaving:

Career opportunity with SGL Carbon ( Manufacturing Engineering)

Company:

Edgars/Edcon Group (Retail)

Position:

Counter Sales Consultant

Date:

October 1998 to February 2004 (6 years)

Duties and Responsibilities:

Ensuring daily, weekly, monthly targets are met.

Running promotions to increase sales.

Ordering of stock on a monthly basis and ensure stock counts are done

Form relationships with new customers and servicing current customers

Ensure that new product launches is done and ensure that sales targets are met

Reason for Leaving:

Career development – New challenge arise within a new industry

Achievements:

Employee of the Month

Multiple sale achievement rewards

Contact this candidate