Customer Service Data Entry

Candie Anderson

ad0z11@r.postjobfree.com 916-***-**** Citrus Heights, CA

SUMMARY Dedicated Customer Service Manager with 5 years of experience in managing teams and delivering high-quality service, seeking a Remote Work From Home Customer Service Representative and Data Entry role. Proven track record in handling complex customer complaints, implementing effective customer retention strategies, and providing training for team members. Seeking to leverage skills in a part-time, entry-level remote work position that requires strong communication skills, attention to detail, and data entry expertise. WORK EXPERIENCE Miracle Cleaning Sacramento

Customer service manager Oct 2018 - Oct 2023

• As a Customer Service Manager, I effectively led and managed a team of customer service representatives, ensuring the delivery of high-quality service to all clients. I was responsible for setting clear team goals, ensuring smooth team operations, and implementing customer service strategies to improve service quality. My role also included handling complex customer complaints and queries, monitoring team performance, and providing constructive feedback. I played a key role in maintaining customer relationships, implementing effective customer retention strategies, and contributing significantly to the company's revenue growth. In addition, I also provided training and development opportunities for team members to enhance their skills and performance.

Target Sacramento

Sale Dec 2017 - Aug 2018

• At Target, in the role of Sales Associate, I was responsible for providing exceptional customer service, which included assisting customers with product selection, inquiries, and purchases. I effectively managed the cash register, ensuring accurate transactions, and handled returns and exchanges with utmost professionalism. I also contributed to maintaining a clean and organized store environment, restocking shelves, and conducting inventory checks as needed. Additionally, I participated in team meetings and training sessions to stay updated on product knowledge, store policies, and sales techniques. My role required strong communication skills, attention to detail, and a customer-centric approach to all tasks.

EDUCATION Hartnell College

Associate of Arts, Communication

Salinas, Ca

SKILLS Excellent Communication Skills • Problem-Solving Abilities • Ability to Work Under Pressure • Active Listening • Multitasking

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