James Kwaku

Houston, Texas 647-***-**** ad0z0v@r.postjobfree.com

SUMMARY

Highly skilled and goal driven professional with 8 years of experience driving revenue growth and increasing customer satisfaction. Proven track record in developing and implementing customer loyalty programs and identifying opportunities for growth. Exceptional skills in managing budgets, collaborating with vendors, and maintaining strong relationships.

PROFESSIONAL EXPERIENCE

Account Manager

Coca Cola Mar 2018 - Sep 2023

●Generates sales growth in assigned account base thru execution of commercial strategies and contracts

●Builds and maintains profitable customer relationships

●Sells in incremental packages, displays and equipment

●Collaborates effectively with internal stakeholders including The Center of Support, as well as other field sales and distribution roles

●Ensure execution of the commercial strategy across multiple channels of business

●Work with customers to resolve A/R issues

●Handle customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.

Logistics Manager

DHL May 2015 - Mar 2018

●Assigns work, sets completion dates, reviews work and manages performance in accordance with customer requirements.

●Responsible for driving strategic meetings with the customer logistic organization such as Monthly and Quarterly Business reviews.

●Provide coaching, performance reviews and career plan for LSS (on-site) employees

●Attend customer meetings as required and present opportunities to customers and DGF.

●Collaborate with clients to agree/maintain the correct levels of staffing & facilitate the hiring and training of the team.

●Support team’s development through the learning opportunities

●Supervising logistics, warehouse, transportation, and customer services.

●Planning and monitoring inbound and outgoing deliveries.

Group Coordinator Lead

DHL Jan 2014 - May 2015

●Responsible for assigning work schedules, training associates and monitoring associate progress for the work group they are directing

●Provides day-to-day direction and guidance to work group

●Responsible for daily workloads

●Monitor performance of associates within the work group

●Review documents prepared by members of the work group for accuracy and legibility

●Communicate work practices, procedures, and methods to associates

●Ensure all special instructions or any order requirements are reviewed and fulfilled

EDUCATION

Community College – Associate of Business Administration 2014

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