HEYMI VILLALOBOS

*** ******** *** ***** *** ***

305-***-****

Miami, FL 33131

ad0z0m@r.postjobfree.com

PROFILE Experienced professional in Property Management with proven track record meeting challenging deadlines through effective planning and attention to detail, high quality results and exceptional customer service. Excellent interpersonal skills, able to communicate at all levels and used to working in multicultural environments. Proven problem solving and decision-making skills focusing on team work and ability to perform efficiently in fast paced and demanding work environment.

EXPERIENCE

First Service Residential Sunny Isles Beach, FL

Luxury Community Association Manager 2020 - 2023

Managed complex initiatives including garage water proofing, exterior and interior renovation, hurricane preparation structural project, optic fiber installation, elevator system replacement, condominium amenity management app design and implementation, amongst others.

Conducted periodical financial statements review, payroll preparation and execution for 5 different departments, variance reports and budget preparation for BOD Presentations with recommendations.

Managed full operation, including Pool & beach, Security, Valet and the Management team.

Managed the day-to-day operation of 256 ocean front luxury units including interaction with City officials for property inspections and approvals, enforcement community rules and regulations and implementation of new procedures, and communication with BOD, Owners, Tenants, Subject Matter Experts, Vendors and Contractors.

Conduct regular property inspections involving relevant departments – maintenance, pool & beach, security, spa, and valet.

Provided the Board with weekly activity and project status reports.

Solicited bids, negotiated contracts, managed vendors and verified contractor information.

Provided excellent customer service and deal with issues professionally.

Monitored compliance with Rules and Regulations and implemented procedures for handling violations, and any building operation.

Drafted and sent correspondence and required notices in connection with homeowners who are in violation of the Declaration and Rules and Regulations. Maintained accurate records to follow up on rule violations.

Acted as liaison with counsel if legal action was required. Astor Companies Coral Gables, FL

Property Manager 2019 - 2020

Oversaw entire construction process, represent Developer, in charge of approval units turn in by General Contractor.

Work closely with Developer in different projects, create post orders, building protocols, staff meetings/trainings and payroll, runs rental program for developer.

Brand new building TCO obtained in 2019. In charge since initial process.

Involved in Building Grand Opening.

Oversaw mobilization of all contractors on property and construction materials ensuring safety rules were followed.

Oversaw building financials and balance sheet. Worked with Controller closely to prepare the financial statements for the property.

Prepared operating budgets with explanatory statements.

Handled communication with all residents’ arrangements when necessary.

Evaluated and pre-approved vendors checking for insurance, licenses and compliance as per building requirements.

KW Property Management Miami, FL

Property Manager 2015 – 2019

Provided day-to-day bookkeeping services necessary to pay Association bills for different clients.

Oversaw mobilization of all contractors on property and construction materials ensuring safety rules were followed.

Oversaw building financials and balance sheet. Worked with auditor and property accountant closely to prepare the financial statements for the property.

Prepared operating budgets with explanatory statements for the Association and capital reserves as needed.

Handled communication with all residents and properly identified residents with special needs making special arrangements when necessary.

Oversaw proper operation of emergency alarms, elevators, shutters for common areas and evacuation systems.

Reduced delinquent accounts by 20% in a period of 2 months, managed all types of collections cases with Association attorneys.

Evaluated and pre-approved vendors checking for insurance, licenses and compliance with KW standards.

Organized meeting agendas and minutes for the Board of Directors and Association.

Maintained Associations financial record books, accounts, and other financial related records in connection with sales, mortgages and transfer of units.

Approved bills for services and supplies and ensured payments were made on time.

Performed routine visual property inspections and made recommendations to the Board of Directors as to maintenance and improvements to the common areas of the building.

Managed all staffing concerns encompassing employee training, supervision, performance evaluations and compensation recommendations.

Astor Companies Miami, FL

Assistant Property Manager/ Residents Account 2011 - 2015

Managed customer accounts on a monthly basis, processed payments for owners and tenants.

Issued notices when necessary: late payments return checks, memos, eviction notices, renewals and violation notices.

Resolved tenant’s complaints, responded to complex inquires, work orders, complaints from residents. inspected vacant units, Move-In and Move-Outs Inspections.

Processed leases to ensure all information is accurate and logged in to Yardi.

Collect all regular & special assessments due to the Association Infinity BH, Ltd Bay Harbor, FL

Administrative Assistant 2007-2011

Updated company records in Excel and entered financial information in QuickBooks, performed filing for each property according to Company standards.

Received rental payments and processed leasing. Visited properties, attended tenants’ complaints and coordinated maintenance work with tenants and handymen staff.

Coordinated inspections for the properties.

Prepared communications regarding tenant matters such as evictions and notifications of repair.

Process payroll and maintain PTO records

Coordinate insurance claims

Oversee vendors, and negotiated contracts

EDUCATION

Florida CAM License Miami, FL

Licensed CAM- Active 2015

Real Estate Miami, FL

Licensed Real Estate Agent- Active 2006

Rafael Bellosso Chacin University Maracaibo, Venezuela Bachelor of Science in Business Administration 2000 Instituto Latino Maracaibo, Venezuela

H.S. Graduate 1994

OTHER

Languages: English and Spanish

Computer Skills: Microsoft Word, Excel, Power Point and QuickBooks. Industry Experience: All aspects of the Real Estate industry including regulations, rental and selling procedures, eviction and short sale among others; vendor negotiation, sales of different products and services, public relations with clients in The US and Latin America, taxation tasks, logistics import/export.

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