Customer Service General Manager

Erica Zavatsky

**** ***** ** *****, **** ***** 216-***-****

Key Skills

Communication

Relationship Building

Problem Solving

Adaptable

Team Building

Microsoft

Customer Service

Professional Experience

General Manager Jursich, 5252 Turney Rd,Garfield Heights, OH,44125 2003-present

Managed a staff of 60 more within a restaurant.This included identifying each person’s key skill and moving them to the appropriate area to assure maximum production.

Trained each new employee along with running the orientation phase with them before starting at the store.

Scheduling and hiring properly for the business.

Calculating P&L projections

Balanced inventory at the end of every month along with doing truck orders biweekly to keep product fully stocked.

Balancing payroll daily and weekly to make sure crew members stay at a part time standing. While doing this also keeping labor cost down for each shift to make profit at the end of day. Key Accomplishments

Started a new inventory counting process to lower food cost. After starting this program food over base went from a 1.5% down to a .11%.

Started a position rotation in the store and after a few month every crew person knew every position so there were fewer problems with coverage when call offs occured.

Made inventory so accurate that the truck order could be trusted to self-generate biweekly without being altered.

Operations technology personnel Jursich, 5252 Turney Rd,Garfield Heights, OH,44125 2013- present

Installing, POS, ISP, cashless devices, registers,cabling, and printers. Key Accomplishments

Successfully installing a new system in several stores.

Trained key employees how to troubleshoot technology issues independently.

Helped launch uber eats, kiosks, mobile ordering and trained employees on this technology. Refrences upon request

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