From: Rene Villarreal

Sent: Sunday, May *, ****

Subject: RENEREZ23

Name: RENE VILLARREAL

E-Mail Address: ad0yym@r.postjobfree.com

Phone: Primary: 361-***-**** Secondary: 361-***-****

Address: 5901 Weber Rd.

#3202

Corpus Christi, Tx 78413

Languages: ENGLISH, SPANISH

Career Level: 20+ YRS INDUSTRY Experienced

Job Type: Fulltime-Regular

Educat ion: Associate's Degree/College Diploma

% of Travel: 0-25%

Work Authorization: Yes

18Years of Age or Older: Yes

Date Available to Work: 05/07/2023

Work: Part Time

RENE VILLARREAL

Objective:

My objective is to provide excellent performance of all job responsibilities. I will provide the maximum effort to accomplish team goals and objectives.

Experience:

Mccoys Building Supply

2015-2023

Description:

Store Inventory Coordinator

Experience:

Job Description

Time Type:

Full time

Role Details:

Compiles and reviews data from sources such as purchase orders, invoices, requisitions, and accounting reports to determine compliance with control and audit systems. Enters information into computer to maintain inventory, purchasing, shipping, or other records accuracy.

Conducts accurate cycle and security counts as per schedule and compares results to system data. Makes adjustments based on established policies and management approval.

Compiles stock control records and information such as consumption rate, characteristics of items in inventory, and current market conditions to determine inventory levels and need for replenishment. Analyzes and makes recommendations to facility management regarding stock levels, item status and product disposition.

Prepares requisitions, orders, or other documents for purchasing or requisitioning new or additional stock items. Recommends additions to or deletions of product to be sold in store to management based on customer input and special order sales.

Compares nomenclature, stock numbers, authorized substitutes, and other listed information with catalogs, manuals, parts lists, and similar references to verify accuracy of requisitions and shipping orders. Communicates changes needed to Inventory Management, MIS, or appropriate department.

Reviews product tagging and signage for accuracy and completeness and initiates corrective action.

Works with and through corporate, store, and yard personnel in order to maintain accuracy and compliance with control and audit systems.Provides information to customers and co-workers about product usage, availability and application when necessary.

Maintains inventory and displays within assigned area to merchandising standards by stocking, facing, straightening, and cleaning or any other task necessary to maintain appearance and salability of items.

Attends all store meetings and training sessions.

Expert Global Systems

2014-2015

Description:

Customer Service Representative

Qualifications:

Has a High School diploma

Previous customer service and/or call center experience preferred

Has good computer skills, including Microsoft Office

Possesses excellent communication skills

Cares about helping their customers

Is team-focused

Has the ability to multitask well

Can adapt to a flexible schedule

Is positive and can handle stress

Can maintain the highest level of confidentiality

Bi-lingual (Spanish)

Job Description:

Use positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers’ day. Your main responsibilities will include:

Talking to customers over the phone, email or chat to resolve their questions or concerns about Medicare A,B,C,D Prescription Drug Coverage and all affiliated Insurance companies polcies and procedures. Accurately document and update customer records in the computer system. Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers. Escalate customer complaints and/or calls to your manager when necessary. Provide feedback and recommendations to your manager on ways the company can improve. Perform other duties as assigned by your management team.

Provides a variety of customer services through inbound calls, outbound calls, email, and online web chats. Serves as liaison between the customer and client.

Essential Duties and Responsibilities

Resolves customer questions, complaints, and requests.

Provides pricing and delivery information, and processes orders.

Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.

Enter all data into computer.

Educate and/or sell the client's product or service to the customer.

Contacts customers to gather market research.

Strong communication and problem solving skills required; Must have working knowledge of computer keyboard and ability to navigate the internet; Ability to multitask in a fast paced environment; Customer Service experience strongly preferred.

Experience:

First Data Services

2012-2014

CUSTOMER SERVICE REPRESENTATIVE

Job Responsibilities:

Point-of-Sale (POS) Technical Specialists who can give the best experience possible to our customer base. You’ll be our first point of contact for our customers, responding to a range of calls from merchants, banks, and sales representatives in regards to Point of Sale (POS) terminals and their functionality. You will help our First Data customers by answering their questions and resolving their problems in a variety of areas:

Terminal problems, which may be troubleshooting a malfunctioning terminal device or printer and balancing batches.PC based point of sale software problems, which is assisting in troubleshooting PC’s. In addition to Point of Sale (POS) job duties, agents will perform Card Activation job duties for cardholders calling to activate credit cards. .Contact Center Representatives who can give the best experience possible to our customer base nationwide. You’ll be our first point of contact for customers, responding to inbound calls on a range of customer issues, from account and balance inquiries to queries about the full range of products and services. Help First Data customers by answering inbound calls to respond to inquiries and resolve problems. You may also conduct research for our customers and respond via phone, email or fax, but with each call you will be assisting our customers with their individual needs. Experienced in working within a customer service, call center, or sales environment, who have a confident, friendly telephone manner and are motivated by resolving customer inquiries. Trained thoroughly to help customers with a computerized system withefficient computer skills. Requirements: Requires sufficient knowledge to comfortably sell or promote products, and services. Typically requires a high school education or equivalent and one to three years of experience, preferably call center or customer service experience.

Experience:

Vertex Data Services

2007-2012

SENIOR CUSTOMER SERVICE REPRESENTATIVE/BACK OFFICE

Job Responsibilities:

• Working with customers to process emergency, outage, and street light calls (24 x 7)

• Process order inquiry calls, initiate service orders according to retailer option, and provide service order status updates.

• Process billing calls; handle retailer billing inquiries

• Process general inquiry calls and other calls including warning or suspicious activities, fast help, and distribution operating center (DOC) inquiries.

• Route escalated customer issues to higher level employees for resolution

• Tag, log, or otherwise enable root cause analysis for each non-emergency call for reporting purposes

• Add and maintain special purpose queues (toll free numbers) such as those presently in place for VIP, AMS, and Energy Efficiency.

• Execute outbound call messaging as indicated for tree trimming, street lights, denial of access, and guard lights.

• Processes correspondence and updates customer accounts. May compose written correspondence to resolve inquiries.

• Reassessment of payment arrangements, giving information about current offers available.

• Processing refunds, compensation requests & changes to accounts.

Key Performance Measurements

• Average Handling Time

• Quality of Calls

• Attendance

• Timekeeping

• Quality of Related Administration

• Other targets as required

Minimum Requirements

• A basic knowledge and ability to use a PC is key but all the product knowledge you require will be provided in your first few weeks with the company. Individuals need to be performance focused and display a flexible attitude. Excellent call handling skills are required.

• This is an ideal opportunity for someone wishing to develop his or her skills and experience.

• Successful applicants should ideally have at least 1 year’s experience of working within Customer Services environment.

Skills, Knowledge and Leadership Behaviors

• Client & Customer Focus

• Performance Focus

• Solving Problems

• Respecting Others

• Working with Others

• Confidence & Communication

• Working Pro-actively

• Change Focus

09/2003-2007 Alliance Data Systems Dallas, TX

Escalations/Helpdesk SUPERVISOR

Responsibilities:

General statement of duties and responsibilities: Answer all incoming calls providing excellent customer service to all of our client customers.

Primary responsibilities: To service all the client customers by answering call in a timely manner. Solve all issues and avoid a repeated call from the same customer. Maintain polite and professional communication to the customer at all time.

Specific duties, responsibilities and capabilities include but are not limited to, the following:

1. Answer in coming calls in a timely manner

2. Process all incoming correspondence

3. Process all return mail and document accounts

4. Mail all returned bills to the properties

5. Follow up on open issues / inquires dealing with residents

6. Communicate effectively, both orally and in writing with peers, other Alliance Data personnel, property managers and individual tenants.

7. Follow up on open issues / inquiries submitted to Alliance Data by property managers; provide information to Alliance Data management to allo w them to correspond with managers / tenants as necessary.

8. Maintain polite and professional communication with all parties encountered.

9. Maintain the security of all confidential information including but not limited to, information about or pertaining to Alliance Data, its business practices, its client properties and the tenants of those properties.

10. Maintain a clean, professional personal appearance and workspace.

11. Complete other duties and tasks as directed by department supervisor or manager.

12. Adhere to all company policies and procedures as described in the employee handbook.

Qualifications:

Requirements:

~High school diploma or equivalent

~Able to work at a desk using a computer workstation for up to 6 hours a day.

~Able to type 45 words per minute on a standard computer keyboard.

~Able to lift and carry files / small boxes weighing up to 10 pounds.

~Able to operate / learn to operate the following equipment:

1. Multi-line telephone

2. Desktop computer, including Great Plains and Windows

3. Laser printer

4. Fax machine

5. Copier

6. Ten-key calculator

7. Email and E-Fax reports

6/2003 - 9/2003 Data Recovery Services Dallas, TX

DATA RECOVERY TECHNICIAN

Customer support through telephone, FAX, E-mail to establish client communications and authorization. Administrative support for filing, data entry, spreadsheet, Excel, Word, Ms Office. Client quoting. Mailing, shipping, packaging: UPS, Fed EX, Airborne, ETC. Provided recovery service on a full range of hard drives and operating systems including:

IDE, EIDE and SCSI hard drive assemblies, All makes and models of laptops and notebooks, Windows, DOS, MAC, Novell, UNIX, Linux, Personal computers, workstations, laptops, PDA's and even digital cameras that store data on hard drives, removable magnetic media, magneto-optical disks or flash RAM cards, all suffer from the same failures, some of which are:

Unable to boot, Virus attacks, Inaccessible drives or partitions, Unable to run or load data, Data corrupted, Hard drive failure, Hard drive crashes, Fire and water damage, Surface contamination and damage, Accidental deletion of data

If the media is inaccessible we will first test the components and closely examine the drive platters to determine the extent of physical damage, which enables us to layout a course of action for each individual drive. In order to successfully recover crashed hard drives, the replacement of failed or damaged components in a clean room environment is often involved. Some components that can fail are: electronics, read/write heads, head assemblies, magnets and drive motors. Once we are able to get the drive to come to a ready state, we will pull the raw image off the drive by using specialized hardware and software tools designed in our research and development lab.

After determining what steps will be necessary to complete your recovery, we will contact you for you to approve your recovery. No work will be done without your approval. As soon as you approve the recovery, our technician20will continue with the recovery effort, validate the data and place it on a suitable replacement media, whether that is another drive, CDROM, DVD, any other media of your choice or by FTP transfer.

10/2002 - 6/2003 Navigation Financial Dallas, TX

IT HELP DESK

Resolved all technical issues involving but not limited to:

Any and all Computer hardware and software issues, Printers, Networking, audio and video teleconferencing appointments scheduling, setup, troubleshooting

filing, administration, troublet ickets, corporate database software licensing, installation, conversion, data transfer

voice and data line assignment and routing:(tapping phone lines and network lines into grid/routers).

All Operating Systems support and troubleshooting

MS Office all versions, Word, Excel, Powerpoint, Access, Outlook Express, Front Page ETC.

Fluent in all O.S.-WINDOWS95, 98,98se,NT, 2000 pro, ME, XP, windows11,MAC9.0, MAC X

projects:

Security door combo locks installation and combination programming, renetworking voice and data

7/2002 - 11/2002 ; Telvista Plano, TX

Team Lead

NCS Pearson/Transportation Security Administration

Team Lead Responsible for mentoring and assisting over 400 team members with

Scheduling, attrition, quality control, escalations, call coaching, training and updating of information projects. mass distribution of email involved with all administrative communications to keep all floor informed of any and all issues related to job duties, authorized the creation of floor/cubicle mapping and organization of team members. Minor to major IT duties involving Operating systems, applications, networking and hardware/system troubleshooting, fluent bilingual.

5/2002 - 6/2002 Dallas Market Center Dallas/TX

IT Help Desk

For temporary IT help desk project. re- establish all pc and peripherals for all end users. These responsibilities required network connectivity, logons, errors, printers, building desktop pc's for new end users, operating system reloads and a much needed server lab reorganization which involved software and hardware labeling and organization. I have become very comfortable with all aspects of phone and hands on resolutions for all software and hardware issues.

CUSTOMER SUPPORT

Computer skills: Fluent in all Operating Systems - 98, 98SE, NT, 2000, XP, WINDOWS 7 MAC X. ALL MS OFFICE, OUTLOOK, FOX PRO, ALL HARDWARE DRIVERS, ADOBE, SPREADSHEET, Peripherals, BIOS upgrades, Mother board install/builds, PC Maintenance, Networking, Communications, Data Processing, 10 KEY, TYPE 45-50 WPM, Registry repair/update, upgrades, hardware/software installation, diagnostics, onsite and phone troubleshooting/support, MS DOS, Training, multitasking, Audio/video teleconferencing, scheduling, software licensing, voice and data billing spreadsheets, ETC., A+, MSCE

11/1999 - 6/2002 Stream International

CARROLTON, TX

SENIOR SUPPORT PC TECHNICIAN/TEAM LEAD

Work experience Summary of qualifications: 11/29/99 - 1/23/2002 STREAM INTERNATIONAL INC. CARROLTON, TX

Senior Support PC Technician/Team Lead (Dell Dimension Home and Small Business/Major Accounts Hardware)

Advanced Support Engineer

Support to clients and customer retail and commercial

incident initiation to resolution. Technical development of assigned teams. Assist less experienced technicians in solving customer hardware/software issues. Maintained a high level of technical product knowledge of PC product lines (DELL). Ability to handle many presentations, interpersonal, analytical, technical tasks simultaneously. Setting technical goals, establish and execute training plans. Provide ongoing feedback to team managers and members involved with technical process troubleshooting all software, hardware installation, replacement, and dispat ch through warranty procedures.

COMPUTER SKILLS: Fluent in all Operating Systems :98,98SE,NT, 2000,ME, XP, Win7, MS Office, Outlook,Fox Pro, Siebel, Vue,all hardware, Adobe Acrobat, Excel spreadsheet, BIOS, Motherboard, PC maintenance, networking, communications, data entry, 10 KEY, registry repair/install update, compatability, upgrades, Hardware/software installation, Ghosting, diagnostics, phone troubleshooting support, MS DOS, mentoring/training on multitasking, monitoring/attendance software, Excel spreadsheet, ETC.,A+,MCSE in Training

COMPUTER ANALYST/P.O.S.

1/1998 - 11/1999 TUESDAY MORNING ADDISON, TX

Assist store managers with problems they are having with IBM register systems, Point Of Sale issues, register bench building/repair,10 KEY, data processing, ftp, data importing, micro word/Office, corporate E-Mail, all O.S. support with RADOS, spreadsheet/Excel, onsite parts install and dispatch, corporate sales data processing

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