La’Quilla Washington

Newark, NJ

908-***-****

ad0yy1@r.postjobfree.com

Objective: To obtain a position within an enlightened establishment; geared towards leadership, growth, and commitment—that will empower the collaboration of my professional knowledge as well as my experience in handling customer issues and promoting positive experiences.

Education

Hohokus Rets - June 2009, Certificate Medical Biller, and Insurance Coder

Drake College of Business - September 2003 Diploma -Medical Assistant

Essex County College - September 2001 Psychology

Malcolm X Shabazz High School - June 2001 Diploma

Honors Certificates - Work ethic, Incentive awards, HIPPA Certified

Certifications - Coder & Insurance Specialist (NCCT), CPR/First Aid, Crisis Management

Experience

Aetrex - ( August 2023 - Current)

Data Entry/ Customer Service Representative

·Elite Series 8.3

·Accounts payable and receivable

·Manage Telephones

·Greet Staff upon entry

·Manage Mail

·Provide clerical and administrative support by performing tasks such as data entry, filing, printing, faxing, accounts receivable, and other similar duties.

·Perform assignments using Microsoft Word, Excel, Microsoft Teams

·Organize billing and invoice data, and prepare accounts receivable and expected revenue reports

·Order management, order entry, running, daily report, analyzing the reports on a daily basis

Kornit Digital - (January 2023 -March 2023)

Data Entry

·Salesforce Software

·Oracle Software

·Priority Software

·Mainchain Software

·Accurately enter data into multiple systems

·Provided clerical and administrative support by performing tasks such as data entry, filing, printing, faxing, accounts receivable, and other similar duties.

·Performed assignments using Microsoft word, Excel, Oracle, Priority, and Mainchain

·Organized billing and invoice data, and prepared accounts receivable and expected revenue reports

·Order management, order entry, running, daily report, analyzing the reports on a daily basis

Field Service Management (FSM) - (June 2022-December 2022)

Warranty Claims Specialist

·SAP Software

·GSPN Software

·Demonstrated interpersonal and customer service skills

·Analyzed and problem solved to resolve customer issues

·Prepared records, reconciles, warranty claims and submitted them to appropriate manufacturers

Chellie’s Enterprises - (December 2021-June 2022)

Customer Service Representative/ Data Entry Clerk

·Greeted guests upon arrival

·Maintained bookkeeping and daily reports

·Managed organizational and clerical support tasks

·Investigated and resolved disputes and complaints

·Compare and transcribed data with source documentation

CPNJ - (November 2015-November 2021)

Habilitation Support Specialist

·Assisted consumers with their long- and short-term goals and skills

·Assisted consumers on community outings

·Assisted consumers with personal needs

·Worked within a team setting to determine daily programs and activities for consumers

·Assisted consumers in achieving greatest degree of independence by supporting and participating in program activities while always providing opportunities for choices

Federation of Multi-Cultural Programs of NY & NJ - (January 2011- November 2015)

Instructor for Mentally Disabled Adults

·Assisted consumers with their long- and short-term goals and skills

·Facilitated group activities with consumers

·Assisted consumers with social interaction

·Assisted consumers on community outings

St James Hospital - (April 2006-January 2008)

Medical Biller and Coder

•Reviewed and prepared claims for billing submission

•Submitted claims for reimbursement to insurance companies and Medicare

•Assigned codes to diseases and treatments for billing purposes

•Accurately documented customer inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow-up with patients to settle accounts

•Followed HIPPA guidelines to maintain confidentiality

Valley Fair Department Store - (January 2005-January 2006)

Customer Service Associate

•Maintained bookkeeping and daily reports

•Managed organizational and clerical support tasks

•Managed customer payments

•Investigated and resolved disputes and complaints

•Processed customer returns and purchases

Center for Occupational Health - (September 2003 –July 2004)

Medical Assistant

•Maintained patients’ medical records

•Arranged laboratory tests for patients

•Performed venipuncture, urine drug tests, and pulmonary function tests

•Submitted claims for reimbursement to insurance companies and Medicare

•Managed organizational and clerical support tasks

•Processed customer payments

Gateway Security - (December 2001- November 2003)

Customer Service/Security Guard

•Implemented security procedures

•Resolved escalating issues

•Created a positive experience for the customers

•Ensured the safety of customers

Skills: Critical Thinker, Meticulous, Analytical Person, Great Time Management, Organized, Follows Direction, Adept Learner, Works well both independently and within a team, Accounts payable and receivable, manage telephones, logistics,

References available upon request

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