Customer Service Call Center

Lea C Turner *******@*****.***

*** **** *** ** *******, AL 35601

256-***-**** Cell

OBJECTIVE

To obtain a position that will utilize my skills, knowledge, potential, and ambition for advancement opportunities

PROFESSIONAL EXPERIENCE

Williams-Sonoma 6/2021 - Present

Inbound call center

Outbound call agent

Maintain customer records

Provide support on back ordered items

Contact customer to provide resolutions for delayed items

Place new orders for request

Updating customer on order status

Providing problem solving solutions

Future Force/Goya Foods 05/2020 - 05/2021

Ensuring that all assigned stores are fully stocked according to plans and company specifications

Secure shelf positioning and increase product display space

Ensure retail tags are properly placed

Verify Point-of-Sale material are current and replenished

Ensure back room areas are neat, orderly and fully stocked

Anderson Merchandising 08/2019 - 05/2020

Field Service Agent

Building displays

Product resets

Reading plan-o-grams

Stocking product

Rotating shelf stock

Ordering missing fixtures

TNG 07/2019 - 07/2020

Field Service Rep

Read planogram

Distribute weekly publishing

Remove expired stock

Build product displays

Return damaged/expire merchandise

Kelly Services Inc. 10/2015 - 07/2017

Home Based Call Center

Phone/Chat trouble shooting

Placing orders

Locating and setting up service support

Ordering Parts

Arise Virtual Solution 07/2014 - Present

Home Based Customer Service

Trouble shooting customer solutions

Reorders

Receive Payments

Place new orders

Working Solution At Home 10/2014 - 06/2015

Reserving Hotel Accommodations

White Glove Customer Service

Planning Travel Arrangements

Up Selling Properties

Meeting Sales Goals

Action Link 03/2011 – 05/2015

Setting Displays

Inventory

Product Marketing

Store Audits

Build Displays

Build Relationships with Store Managers

Product Cut In

Display Compliance

Acosta Sales and Marketing 03/2012 – 11/2013

Store Audits

Display Compliance

Setting Displays

Inventory

Product Marketing

Proctor & Gamble 06/2011 – 03/2012

Position: Merchandising

Store Audits

Display Compliance

Setting Displays

Inventory

Product Marketing

Premium Retail Services 07/2010 – 04/2012

Position: Merchandising

Store Audits

Store Displays

Customer Service

Event Demo’s

Product Marketing

Market Source Atlanta, GA 04/2010 – 08/2012

Position: Product Specialist, recognized as the #2 rep in the Country

Customer Service

Retail Display

Product Knowledge

Product Sales

Product Marketing

Marketing Company Products

Great Expressions Dental Care Center Huntsville, AL 01/2010 – 08/2010

Position: Office Manager/Personal Assistant

Supervise Staff

Insurance Claims

Chair Side Assisting

Schedule Appointments

Write up charts digital and paper

Create Treatment Plans

Marketing

Schedule Appointments for high profile clients

Travel Arrangements

Resource loading

Maintain Calendar

EFP Corp. Decatur, Alabama 09/2007 – 12/2008

Position: Project Coordinator

ISO 9000 Internal Auditor

Document Control

Administrative Support

Create Access Data Base

Resource Loading

Maintain Customer Profile

Process Customer Contracts

Contract Reviews utilizing critical path methods

Create sales meeting process in MS Project

Create PowerPoint Slide Shows

Order Tooling

5s Coordinator

Process Invoices

25% Travel Time

D&Y Staffing Huntsville, Alabama 01/2007 – 09/2007

Position: Internal Coordinator

Medical Credentialing

Order profiles

Check references

Process Data

Spreadsheets

Make charts

LG Electronics Huntsville, Alabama 01/2003 – 12/2006

Position: Coordinator/Trainer

RA/Swap Coordinator

Customer Service Representative Trainer

Customer Service Representative

Order Parts

Call Center

Resource Loading

Process Data

Analyze graphs and charts

Spreadsheets

Beverly Health-Care Anniston, Alabama 11/2000 - 08/2002

Position: Admissions Coordinator/ Asst. Bookkeeper

System Administrator/ LAN/WAN administration

Admissions

Medical Billing/Medical Coding

Create Inventory Filing System

Asst. Bookkeeper

Central Supply Purchasing

Designer Checks Inc Anniston, Alabama 04/1995 – 11/2000

Position: CSR Trainer/Troubleshooter

Customer Service Representative Trainer

Customer Service Representative

Resource Loading

Troubleshooter

Call Center

Sales

Turner Cleaning Service Munford, Alabama 04/1995 - 08/2002

Position: Human Resources Administrator

Payroll

Employee Files

Timesheets

Bookkeeper

Maintain Personal Files

Create Company Database

EDUCATION

Strayer University

Major course of study: Business Management

Minor course of study: Marketing

University of Phoenix

Course of study: Business Administration

American Career Training School, Pompano Beach, FL

Course of study: Accounting and Business Administration

RECOGNITION

Six Sigma Training

Green Belt Certified

Create and maintain business filing and operating system

Write software program to create company data base in Microsoft Access

Build and maintain websites

Receiving, investigating and resolving all customer inquiries timely and accurately.

Handling customer service inquiries and problems via the telephone.

Ensuring all customer communication is clearly documented.

Interact through various channels such as Chat, Phone, E-mail and TEAMS.

Educating caller to ensure resolution is achieved on first contact.

Contact this candidate