Customer Service Operations Manager

DERRICK E. DEPOLO

*** ****** *****, ******** **** 43207 614-***-**** *******.******@*****.***

Objective

A career with an industry leader in a fast paced environment, which provides a vehicle for two objectives; One that allows me to utilize the management skills I have developed and secondly, an opportunity that allows me to strengthen my family’s economic position. Qualifications

● Ability to execute high quantities of food in 80 gallon commercial kettles

● Planned weekly food menus in compliance with dietary restrictions

● Proven ability to manage a fast paced environment and large team of employees

● Strong hands-on experience in food preparation and cooking

● Committed to excellent service and top quality product

● Excellent grasp of safe food handling procedures

● High expertise in making soups, salads, entrees, and desserts

● Exceptional oral and written communication skills

● Ability to season, garnish, and arrange food creatively and attractively

● Outstanding customer service skills

Employment History

2020 - 2023 Lifecare Alliance Kitchen Operations Manager 2016 - 2020 Sudexo/Company Kitchen (Fiserv) Assistant Kitchen Manager 2011 - 2016 Montgomery Inn Assistant Kitchen Manager 2007 - 2010 Bexley’s Monk Line Cook/Prep Cook

Experience

● Developed and prepared daily specials, sauces, appetizers, entrees, soups, and desserts from scratch

● Assisted cooks on the line and expedited all meals for prestigious fine dining restaurant, while honoring guest specifications

● Prepared and presented speciality food items for full service dinners including: banquets, weddings, and corporate events while providing cohesive and productive working environment

● Weekly inventory, scheduling, customer service, ordering of all food products and supplies

● Handled all food in compliance with Health Department standards

● Maintained clean and sanitary equipment and working environment

● Managed kitchen staff by recruiting, orienting, training, assigning, scheduling, supervising, evaluating, and enforcing discipline when necessary

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