Assistant Manager Team Leader
Resume:
SUMMARY
Enthusiastic Orthodontic technician/ Assistant Manager offering 15 years of experience in
leadership roles. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about retail operations and best practices. SKILLS
Product and service knowledge
Sales monitoring
Customer relations
Merchandising
Inventory control
Inventory management
Staff training and development
Marketing tactics
Microsoft Office expertise
Product branding
Orientating
Aseptic and sterilization techniques
Surgical counts
Safely disposing of needles
EXPERIENCE
Orthodontic Technician
New York, NY
Dr. Leon Perahia/ Apr 1998 to Mar 2006
● Examined Models and Impressions in order to determine design of dental appliance to be constructed
● Fabricated, alter, and repair dental devices such as dentures, crowns, bridges, inlays, and appliances for straightening teeth.
● Test appliances for conformance to specifications and accuracy of occlusion, using articulators and micrometers
● Create orthodontic appliances and splints to help straighten and protect teeth
● Handle materials such as wax, plastic, precious and non-precious alloys, stainless steel, and a variety of porcelains,
composites and polymer glass combinations.
Orthododntic Technician
New York, NY
Hudson View Orthodontics/ May 2006 to Sep 2015
Constructs and repairs appliances for straightening teeth according to ORTHODONTIST'S prescription: Shapes, grinds, polishes, carves, and assembles metal and plastic appliances, such as retainers, tooth bands, and positioners, using spatula, pliers, soldering torch, and electric grinders and polishers.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment. Sterilized tools, exam chair, trays and surfaces for clean and safe dental office. Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and equipment.
Orthodontic Technician/Assistant Manager
New York, NY
Wall Street Orthodontic Lab / Dr.Marc S Lemchen/ Sep 2015 to Jan 2018 Ensure laboratory maintains and manage relevant proficiency and quality control standards. L
Erick
Luciano
**********@*****.***
4 Sapling Ct
Thiells, New York, 10984
Design and fabricate orthodontic appliances.
· Ensure individualized customer service, communication, and directly interact with customers in resolving issues as necessary including a system to monitor customer maintenance and plan for meeting industry standards for customer retention
· Measure and regularly communicate the operational performance (cost, quality, time, customer issues) through effective metrics and related capabilities. Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Organized schedules, workflows and shift coverage to meet expected business demands. Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Orthodontic Lab Manager
New York, NY
NYC Ortho Studio/ Jan 2018 to Current
Design orthodontic appliances using 3D Software. Trimming and produce aligners for teeth alignment. Scanning stone dental models and print it via 3D printer. Enforced company policies and procedures to strengthen operational standards across departments.
Completed inventory audits to identify losses and project future demands. Cultivated customer loyalty by training team members in industry-leading service standards.
Implemented best practices and streamlined workflows to maintain organized and safe Lab environment.
Answered incoming phone calls and directed callers to appropriate departments and personnel.
Assessed customer needs through detailed questioning and presented products to fill those requirements.
Responded quickly to customer inquiries, asking questions to better understand needs. EDUCATION AND TRAINING
Dental Technology
Penaranda Institute of Dental Technology Aug 2010
Queens, NY
EKG: Technician
Hostos Community College of The City University of New York Jul 2012 Bronx, NY
Phlebotomy: Technician
Hostos Community College of The City University of New York Aug 2014 Bronx, NY
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