Customer Service Representative
Resume:
Lucy Mason
ad0yw7@r.postjobfree.com
Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active
listening and analytical problem-solving skills. Able to enhance customer experiences by employing service oriented
behaviors, understanding customer desires and providing customized solutions to build loyalty.
Competent CSR driven to exceed sales goals and build long-term relationships with customers. Facilitate
positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Knowledgeable and dedicated customer service professional with extensive experience in Health Care industry.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed
and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing
relationships, cultivating partnerships and growing businesses. Focused customer service professional skilled in
lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support
to demanding customers. Offering 16 years of experience in Customer Service field, as well as passion for
always improving numbers, enhancing knowledge and exceeding expectations.
Medical terminology knowledge
Stock management
Strategic sales knowledge
Recordkeeping strengths
Receiving support
Customer service
Route dispatch
Stocking and replenishing
Computer proficient
Training development aptitude
Good listening skills
Money handling abilities
Technical support
Shipping procedures understanding
Account management
Order fulfillment
MS Office proficiency
Multi-line phone talent
Complaint resolution
Quick learner
Administrative support
Creative problem solving
Professional telephone demeanor
Credit card processing
Work History
Southeastern Medical Supply Corbin, KY
Customer Service Representative
08/24/2020 to 07/27/2023
Provided excellent customer care by responding to requests, assisting with product selection and handling
ordering functions.
Maintained accurate and current customer account data with manual forms processing and digital
information updates.
Entered information about interactions with customers using Microsoft Word Processing to track requests,
document problems and record solutions offered.
Coordinated with coworkers and managers to resolve difficult and high-level customer issues.
Answered average of 60-80 calls, emails and faxes per day, addressing customer inquiries, solving
problems and providing new product information.
Provided primary customer support to internal and external customers in fast-paced Health Care
environment.
Arranged deliveries with Service Technician teammates to handle customer requests.
Promoted company as superior provider committed to customer needs and satisfaction.
Assisted customers with selecting and customizing available items based on individual requirements.
Ensured clients received outstanding service to not only maintain but to extend the relationship for future
business opportunities
Responded to customer requests for products, services and information with resourcefulness, skill and
advanced use of internal knowledge bases.
Senture/Humana Contract London, KY
Customer Service Insurance Specialist
11/2019 to 08/2020
Answered up to 70 calls per day and assisted customers with insurance questions and concerns.
Assisted customers in deciding what kind of policy best suited their needs.
Collected premium payments via phone.
Located addresses of missing customers when they moved with no forwarding address given.
Submitted claims and assisted the customers when they were upset and confused about how their policies worked.
Provided excellent customer service and received awards that reflected my dedication and hard work.
Always promoted the company I was representing to be an excellent choice in their field.
Maintained accurate and current customer account data with manual forms processing and digital
information updates.
Conduent, London, KY
Customer Service Representative
02/2018 to 05/2019
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Handled customers in demanding call center setting in coordination with solid team of up to 60customer
service associates.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and
resolving problems swiftly.
Provided elevated customer experience to generate loyal clientele.
Premier Home Care – London, KY
Customer Service Representative
04/2015 to 08/2017
Provided excellent customer care by responding to requests, assisting with product selection and handling
ordering functions.
Maintained accurate and current customer account data with manual forms processing and digital
information updates.
Entered information about interactions with customers using Microsoft Word Processing to track requests,
document problems and record solutions offered.
Assisted customers by listening closely, finding solutions to problems and making recommendations based
on extensive product knowledge.
Coordinated with coworkers and managers to resolve difficult and high-level customer issues.
Answered average of 60-80 calls, emails and faxes per day, addressing customer inquiries, solving
problems and providing new product information.
Provided primary customer support to internal and external customers in fast-paced Health Care
environment.
Arranged deliveries with Service Technician teammates to handle customer requests.
Promoted company as superior provider committed to customer needs and satisfaction.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and
service information.
Promoted customer loyalty by delivering exceptional service to handle questions, complaints and Health
Care issues.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products
and services and creating welcoming, positive experiences.
Provided elevated customer experience to generate loyal clientele.
Questions customers and collected information to understand needs and offer solutions quickly.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and
resolving problems swiftly.
Promoted available products and services to customers during service, account management and order
calls.
Assisted customers with selecting and customizing available items based on individual requirements.
Ensured clients received outstanding service to not only maintain but to extend the relationship for future
business opportunities
Responded to customer requests for products, services and information with resourcefulness, skill and
advanced use of internal knowledge bases.
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