Customer Service Representative
Resume:
Jessica Schmidt
Valdosta, GA *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Retail Merchandiser
Sam's Club - Valdosta, GA
June 2019 to Present
I assist management in completing monthly merchandise audits. I stock, zone, and palletize merchandise in an organized manner. I help our receiving department with checking in merchandise, creating BOL's, producing pallet labels with appropriate information, and directing drivers on tasks needed done prior to them leaving. I help with filing paper work, promoting our credit card and plus memberships, assisting on registers when crowd levels are high, and selling quality products from our jewelry department. I am responsible for ensuring our electronics department builds items to be displayed properly and connects a live feed to show its functionality and I also ensure these products have the proper signage and pricing. Customer Service Representative
eLead1ONE - Valdosta, GA
March 2018 to June 2019
I was responsible for setting appointments for potential car buyers to visit dealerships. There was also earned commissions for getting particular information that would make the sale easier for the dealership such as specific features they were looking for, car color, etc. I had to maintain friendly and professional conversations to ensure the customer felt comfortable while also trying to assist the dealership. Knowing how to spell accurately and having proper use of punctuation helped in relaying important information instead of spending extra time needing to do additional proof reading. Other key factors that helped my being successful was being able to type over 40 wpm and learning to ask open ended questions. Clinical Assistant
Suncrest HomeHealth - Adel, GA
August 2017 to March 2018
I Answered all incoming phone calls on and a 5 line system and transferred them to proper department. I arranged schedules to accommodate field staff and patients, and made sure to print and fax doctor orders to get signatures to meet facility requirements. I had to scan and attach all documents to patient files and then file them accordingly. I also was trained to assist with completing monthly invoicing for Adel branch and greeting walk-ins with a friendly smile. I was in charge of correcting all technical malfunctions and contacting tech support for further assistance when necessary. Technology Team Lead
SAMS CLUB / LOCAL
June 2008 to March 2018
I was responsible for making associates schedules, setting displays, changing layouts to fit seasonal plan- o-grams. I also handled money, set up cellular contracts, renewed memberships, and provided excellent customer service. I Led my department in largest sales in market in 2016. We also had most contracts sold in 2015 since store opening.
Education
Wiregrass Georgia Technical College
High school diploma or GED
Skills
• Microsoft Office (8 years)
• Money Handling (10+ years)
• Leadership Training (3 years)
• Technical Support (9 years)
• Sales (10+ years)
• Organizational Skills (10+ years)
• Customer Services (10+ years)
• Planograms (10+ years)
• Merchandising (10+ years)
• Pricing
• Retail Sales (10+ years)
• Inventory Control (5 years)
• Freight Experience (5 years)
• Supervising Experience (5 years)
• Upselling (5 years)
• Purchasing
• Employee Orientation
• Customer service
• Retail sales
• Supervising experience
• Training & development
• Merchandising
• Leadership
• Cash handling
• Planograms
• Freight
Awards
Associate of the month
November 2015
I had the top sales in our wireless department, gaining 22 contracts in one day. Assessments
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
March 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Filing & organization — Proficient
August 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Business math — Proficient
August 2022
Using basic math to solve problems in a business context Full results: Proficient
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient March 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I was previously the supervisor over sams club's electronics department from 2013 to 2018. I was responsible for keeping the entire department up to company standards. This includes but is not limited to keeping merchandise stocked, replenishing inventory, displaying and showing members how items function, promoting sales, filling paperwork in an organized manner, teaching associates about new products or promotions, training new hires, resolving customer issues, and operating registers.
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