Post Job Free

Resume

Sign in

Patient Care Customer Service

Location:
Baltimore, MD
Posted:
November 09, 2023

Contact this candidate

Resume:

AVERI HEIGHT

ad0yv0@r.postjobfree.com

443-***-**** -

Professional Summary

Passionate and dependable medical professional with 10+ years of planning and implementing appropriate and powerful patient care plans, leading to optimal health and wellness. Also, with an extreme commitment to serving others through great practices and superior care.

Skills

• Relationship Building

• Customer Service

• Honest & Reliable

• Advanced Medical Knowledge

• Patient Care and support

• Written/ Verbal Communication

• Electronic Medical Record (EMR)

• Client Records Management

• Workflow Management

• Time Management

• Conflict Resolution

• MS Office Suite

• Social Perceptiveness

• Ability to work in a team

Work History

10/2018 to Current

Care Giver

Chesapeake Caregivers – Annapolis, MD

• Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan

• Serves meals to residents in the dining room or apartments and may assist in preparing meals following preplanned menus

• Encourages residents to eat a proper diet and take adequate fluids while respecting the resident's right to free choice and records and reports changes in resident's eating habits to the supervisor

• Assists residents with medication as defined in medication procedure; assists or supervises residents who self-administer medication; follows physician orders and state laws to administer medications. Data entry to track daily medications and symptoms.

• Transported clients to and from medical appointments with safety and efficiency.

• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

• Provided staff coaching, mentoring and consultation to enhance performance and professional development.

11/2021 to 11/2022

Direct Support Professional – Vocational

Target Community & Educational Services – Westminster, MD

• I serve as a Job coach to individuals at their employment sites; help to train workplace skills and foster independence; support individuals in carrying out their jobs to the standards of their employers.

• Monitored progress then documented and sorted patient health statuses via record management in order to make daily determinations to keep care team updated

• Administered medication as directed by physician. Data entry to track daily medications and symptoms.

• Assisted patients adjusting to hospital procedures using highly structured settings.

• Provide direct care and supervision to individuals in the day program setting

• Facilities, vocational skill-building, and community integration.

• Supports individuals in achieving their vocational goals, as outlined in their Person-Centered Plans (PCPs); collect goal data accordingly.

• Provide safe transportation for clients to and from their homes, employment sites community destinations, and the day program in company vehicles. Fill gas tanks in vehicles as needed, complete regular vehicle inspections.

• Completes all trainings required by DDA and Target Community & Educational Services, Inc.

• Acts with empathy and compassion; communicates effectively; demonstrates a positive attitude, attention to detail, an ability to multitask, and adaptability to change

• Knows and complies with all required policies, procedures, regulations, and guidelines of Target Community & Educational Services, Inc. and has a clear understanding of the specific regulations used in his/her department. Follows the regulations and guidelines when carrying out duties and responsibilities.

08/2011 to 05/2020

Live-In House Manager

The Arc of Central Chesapeake Region – Severn, MD

• Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles

• Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books

• Initiated and participated in leisure activities provided for residents as described in the activity calendar and encourages residents to socialize and participate in planned activities or programs to develop friendships with other residents

• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.

03/2019 to 12/2019

Certified Nursing Assistant

Genesis Healthcare – Hanover, MD

• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

• Provided health care tasks, personal hygiene services, housekeeping tasks and other related support services essential to the participant's health

• Maintained patient stability by checking vital signs and weight, testing urine, and recording intake and output information

• Assisted patients with mobility and encouraged them to walk independently

• Participated in all training and continuing education

• Followed all policies and procedures to help maintain a positive healthcare environment.

• Data input of client medical history, medication information, symptoms and allergies.

• Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.

• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Education

High School Diploma

Overlea High School - Baltimore, Maryland

Standard College of Nursing- current student

Certifications

• CNA - Certified Nurse Assistant

• CMT - Certified Medication Technician

• GNA- Geriatric Nursing Assistant

• Choking & Dysphagia

• Development Disabilities Administration

• CPR, First Aid & AED

• Mental Health Counselor



Contact this candidate