Thomas Mitchell

+1-320-***-****

ad0yux@r.postjobfree.com

**** *** **. * ***. 204

Saint Petersburg, FL 33703

Authorized to work in the US for any employer

DoD issued secret security clearance

United States Navy Veteran

Oneblood.ORG

St. Petersburg, Fl.

March 6/2023-Present

Image new laptops, and desktops, HP and Dell, provide helpdesk support to organizations users

Provide desktop support for end users, labs and all departments by phone, email, ticketing system and walk-ins. Provide printer support. Provide audio and video support for conferences, meetings.

Operations System Administrator, Office of Information Technology, End User

United States Department of Veterans Health Administration - Saint Cloud, MN

September 2020 to February 2023

Update, configure and install 2,500 new Cisco IP phones for entire VAMC campus.

Install Cisco softphone software on staff laptops.

Helpdesk support.

Assist in installation of phones throughout refresh project.

Recycle old phones and equipment after removal

Increased productivity of the installation project by, pre-updating and pre

assembly phase for the new phones before they are deployed to the staff.

By implementing this procedure, we went from installing approximately 10 phones per day to installing approximately 50 phones per day.

Troubleshoot and resolve network issues as they come up while installing IP phones.

Submit and resolve incidents and tasks through Service now to the satisfaction of the VA customer, paying close attention to the details of the customer’s needs.

Install new wiring for gateways and panels for phone system in data center

Rewire gateways and panels in closets for new phone system ensuring cable management in closets.

Image new laptops for deployment.

Install software on new laptops for issue using d Bat

Deploy new PC's and laptops as part of system wide PC refresh

Install and update software and hardware as needed on all equipment.

Responsible for implementing updates to the operating system software and applications and monitors security certificates.

Operate communication technology to include, but not limited to the local area network, the wide area network, voice mail, email, fax, telephone, and television.

Offer technical support and training to staff and troubleshoot issues

Maintain complete documentation on all hardware and software with logs of system updates, error messages, software malfunctions and solutions.

Complete scheduled inventory of all computer hardware and software on time.

Perform other duties as required.

District Technology Technician

Pine city ISD - Pine City, MN

December 2011 to August 2019

8 years in technical support role with end users. Both written and oral communication skills Ability to prioritize workload with multiple issues. Computer hardware troubleshooting and audio/Visual support. Understanding and experience with networking principles (Tcp/ip, dns, wi-fi, switching, etc.) Experience with Google apps and Chromebooks, Microsoft Office Suite. Use of ticketing system to track and log Helpdesk issues, resolutions and activities Advanced Knowledge (8 years) with Mac OS and Windows pc desktops, and laptops. Configure, maintain and service I Pads using Apple configurator versions 1 and 2, and manually. Working knowledge of and configure, maintain and service Chromebooks of various brands. Configure, maintain and service 48 port POE managed Cisco switches throughout district. Configure, install and maintain Aruba WiFi Access points and WiFi controller for district. Maintain phone system for building. Provide help desk support through Apple remote desktop, by phone, email and in person for Approx. 150-200 employees in my building and for another 50-75 employees in other buildings in the district. Support to include issues with computers, printers, projectors, interactive software, Gmail issues, passwords and computer accounts. Support printers, vcr's, dvd players, and other various equipment in the district. Install and maintain projectors in various rooms. Install security camera system in district buildings.

Installs and updates district software and hardware as needed on all City equipment.

Responsible for implementing updates to the operating system software and applications and monitors security certificates.

Operates the districts communication technology to include, but not limited to the local area network, the wide area network, voice mail, email, fax, telephone, and television.

Offers technical support and training to district staff and troubleshoots issues.

Maintains complete documentation on all hardware and software with logs of system updates, error messages, software malfunctions and solutions.

Completes scheduled inventory of all computer hardware and software on time.

Assists with the protection and continued operation of district wide computer systems during a local emergency.

Performs other duties as required.

Computer Lab Assistant

Computer Lab Assistant

Anoka Ramsey Community College 2009 to 2012

Assist users with passwords and login problems. Assist users with software problems such as Microsoft Office 2007 Maintain printers. Assist classroom instructors with computer, video and sound problems as needed.

Assistant

Assistant

Ogilvie School District - Ogilvie, MN September 2010 to December 2011

Install software, and Windows 7 professional on multiple new laptops, install updates and upgrades on operating systems, and software. Provide helpdesk phone and onsite support to all workstations and users. Troubleshoot and repair workstation computers, maintain printers, and peripherals. Maintain over 300+ desktops, and laptops. Maintain Video and sound equipment. Maintain Active Directory accounts, access, and passwords for all users

Certification in Network Administration, Helpdesk Administration

Anoka Ramsey Community College - Cambridge, MN2009 to 2012

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