CONTACT

+966-*****-****

Iqama: Transferable

ad0yuk@r.postjobfree.com

PROFILE

Obtain a position as a team-player where I can maximize my people-oriented experience, communication skills and my problem analysis and problem-solving abilities.

SKILLS

Adaptability and ability

to work under

pressure

Strong problem-

solving aptitude

Adherence to

customer service

procedure

Exceptional workflow

management

Knowledge of human

resources laws and

regulations

Proficient in computer

software programs

(word, excel, outlook,

PowerPoint etc.)

EXPERIENCES

Flynas Call Center

2020-03 – Current

Working as Sales agent

Create or modify air tickets

Solving passenger related issues

Reporting to higher authorities

Training new staff

Najm for Insurance Services Company

2019-12 -2020-02

Completed call logs

Produced call report

Fulfilled request by clarifying desired information

Handled customer complaints, provided appropriate solutions and alternative within the time limits and follow up to ensure resolution Customer Service Representative at Ministry of Labour 11-2015 to 09-2019

Generated sales leads

Identified and assessed customers' needs to achieve satisfaction

Provided accurate, valid and complete information by using the right tools

Met personal/team sales targets and call handling quotas

Handled complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution S A Y M A J A H A N

EDUCATION

Diploma in Business Studies

2016

Institute of Commercial Management (ICM),

Bournemouth, England

Higher Secondary School

Certificate

2013

Abujar Gifari University College, Dhaka,

Bangladesh

Secondary School Certificate

2010

Bangladesh Embassy School, Riyadh, Saudi

Arabia

Sales Associate at Leather Corner: Dune

02-2013 to 11-2013

Supervised team members to ensure primary and secondary duties are completed

Ensured quality standards of product are met

Assisted the Store Manager in driving sales and transactions during their shift

Ensured health and safety policies are followed during the shift including documentation and reporting of any work-related injuries or accidents

Greeted customers, responding to questions, improving engagement with merchandise and providing outstanding customer service

Operated cash registers, managing financial transactions, and balancing drawers.

Directed customers to merchandise within the store Inglot cosmetics KSA (04-2012 to 11-2012

04-2012 to 11-2012

Achieved agreed upon sales targets and outcomes within schedule

Coordinated sales effort with team members and other departments

Suppled management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Kept abreast of best practices and promotional trends

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