Jessica Olsen

404-***-**** E: ad0yuf@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated professional possessing a strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Successful history of bringing about exceptional results in high-volume environments with demanding objectives. Detail oriented and love building strong relationships with not only customers/clients, but with fellow employees. SKILLS

Forward-thinking

Strategic planning

Goal-oriented

Advanced clerical knowledge

Excellent time management skills

Practices due diligence

Strong customer relations

High level of accuracy

Detail-oriented

WORK HISTORY PHARMACY TECHNICIAN/SUPERVISOR 04/2017 to 04/2018 CVS Health Corporation Roswell, GA

● Counted, measured and compounded medications following standard procedures.

● Reviewed and verified customer information and insurance provider information.

● Resolved non-routine issues like third-party billing, computer system and customer service issues.

● Answered incoming phone calls and addressed questions from customers and healthcare providers.

● Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

● Processed incoming drug orders.

● Communicated regularly with physicians, nurses, insurance companies and managed care organizations.

● Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.

CHESS CLUB COACH/SECRETARY 07/2014 to 08/2017

Cobb County School District Marietta, GA

● Copied, logged and scanned supporting documentation.

● Verified data integrity and accuracy.

● Coached students with proper information.

● Helped maintain records for each student.

● Worked 1;1 with head coach to implement strategies for students.

● Worked on all paperwork for Cobb County records. OWNER OPERATOR 03/2008 to 09/2017

As You Wish Cakes by Jessica Marietta, GA

● Developed and implemented detailed business plan to get operations running on the best foundation.

● Established and maintained strong procedures for daily operations. Estimated weights, heights and centers of balance to make precise placements.

● Established long-term customer relationships through prompt and courteous service.

● Picked up incoming stock and delivered materials to designated locations. Established new menu of vegan-friendly, whole grain pastry items. Managed inventory, labor, expenses and other operational processes. Complied with all health and safety codes.

● Developed new products based on seasonal ingredients, holidays and dessert trends.

● Iced and airbrushed cakes and other pastries for customized orders. Carefully and attentively took customer orders by phone and in person. Effectively prepped, stored, rotated and stocked product.

● Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.

ASP TEACHER/SPECIAL EDUCATION 08/2008 to 05/2009

Cobb County School District Marietta, GA

● Worked with individual students to provide personalized educational, behavioral and emotional support.

● Documented behaviors, interventions and results.

● Implemented curriculum with life-based approach.

● Set up visual aids, equipment and classroom displays.

● Prepared instructional materials for group and one-on-one use. Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.

● Spoke with parents about student needs to garner additional support. Maintained student safety in classroom and outside environments. Kept learning environments focused, inclusive and supportive at all times. Successfully improved student participation in the classroom through integration of creative role-playing exercises. TELLER MANAGER/AUDITER 09/2001 to 06/2003

Citizens Bank Boston, MA

● Organized, stocked and maintained the teller window area.

● Rapidly and efficiently prepared customer and ATM cash and change orders.

● Exceeded quarterly sales goals by 60%.

● Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

● Executed wire transfers, stop payments and account transfers. Processed quarterly Vault and ATM audits with a zero error rate. Advised clients on mortgage, educational and personal loans. Executed customer transactions, including deposits, withdrawals, money orders and checks.

● Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.

● Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach their potential.

● Handled various accounting transactions.

● Audited financial services clients, including banks and asset management companies.

● Processed exchange and foreign currency.

HEAD TELLER 07/1998 to 06/2001

Bank Of America Corp Palm Beach, FL

● Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

● Audited financial services clients, including banks and asset management companies.

● Maintained friendly and professional customer interactions.

● Coordinated daily cash reconciliation at a high-volume location. Rapidly and efficiently prepared customer and ATM cash and change orders.

● Assessed clients' financial situations to develop strategic financial planning solutions.

● Executed customer transactions, including deposits, withdrawals, money orders and checks.

● Processed exchange and foreign currency.

● Handled various accounting transactions.

● Sold cashier's checks, traveler's checks and money orders. MANAGER 01/1995 to 11/2001

Dunkin' Donuts Palm Beach Gardens, FL

● Supervised a weekly schedule of projects and anticipated the timeline's for specific milestones and completion.

● Met with each associate to establish realistic sales goals for the month. Engaged prospects and customers through various events, including tradeshows, seminars and workshops.

● Provided an elevated customer experience to generate a loyal clientèle. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

● Dedicated to continuously improving sales abilities and product knowledge. Strategically scheduled team members to maintain optimal staffing levels at all times.

● Cleaned and organized the store, including the checkout desk and displays.

● Maintained established merchandising standards, including window, sales floor and promotional displays.

● Communicated clear expectations and goals to each team member.

● Followed merchandising guidelines to present visually appealing displays.

● Processed cash and credit payments rapidly and accurately.

● Handled all customer relations issues in a gracious manner and in accordance with company policies.

SECRETARY 10/1992 to 01/1995

Sheerwater Yacht Sales, INC. Palm Beach Gardens, FL

● Managed accounts receivable and payable operations.

● Answered the phone by the second ring and greeted callers enthusiastically.

● Carefully wrote down all phone messages and relayed them to the appropriate personnel.

● Received and translated dictation from senior staff.

● Ordered all office supplies including ink cartridges, toner, and paper.

● Screened and sorted incoming mail, faxes, and deliveries and routed them to the appropriate personnel.

● Composed and drafted all outgoing correspondence and reports for managers.

● Provided clerical support to company employees, including copying, faxing and file management.

● Opened and properly distributed incoming mail.

● Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

● Reviewed incoming correspondence and determined the action required and its priority.

● Wrote professional memorandum, letters and marketing copy.

● Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.

EDUCATION Computer Science Business 1996 Palm Beach State College, Lake Worth, FL High School Diploma 1995 Academy Montessori, West Palm Beach, FL AFFILIATIONS Member, Georgia State Board of Pharmacy, 2017 to Current Member, Down Syndrome Association of Atlanta, 2004 to Current Member, National Down Syndrome Congress, [2004] to Current

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