Nicole Powers

Secretary,Telemarketing,Appt Setting/Inbound&Outbound Calls,Hospitality,Sales,Customer Service,Office Work,Massage,Retail Sales

Brandon, FL 33511

ad0yta@r.postjobfree.com

+1-813-***-****

Hello. My name is Nicole Frances Powers, a 42 year old hard-working woman looking for a job I can excel at while making my employer notice my hard work. I have been searching for a job close to home from home for a while now, & you are 1 mile from my home. I was very successful in the customer service department & sales. I have history in the hospitality industry such as being hostess, waitress but that was when I was in my 20's. Customer service is a strong point for me. I have worked many telemarketing, appointment setting and call center jobs throughout the years. I have sold magazines, cruise packages, timeshares, set demo appointments for Rainsoft. I have strived in sales, commission, & bonuses. I have worked in retail at department stores doing duties such as cashier and stock work. There are many jobs I have done throughout my lifetime that I cannot recall the name of the place of employment since some places have closed after all these years. I enjoyed inbound

& outbound customer service. I am very fast on the computer if you choose me to work remotely or in office. I am very familiar in working as a team or on my own. I will be available anytime you need me. I am a hard worker, love to learn, & will be an asset to your company. I always try to be honest, dependable, & give 100% of myself to my employer. I can come in for an interview whenever you have time. Thank you. Looking forward to working with you. Authorized to work in the US for any employer

Work Experience

Secretary/Receptionist

Ultimate Carpet Restoration INC - Brandon, FL

February 2009 to December 2022

I did all their appointment planning, organized invoices, sent out letters for delinquent accounts, & answered phones even after business hours in case of emergency such as floods & extractions. I would be on the phone all day calling contractors & account holders. All commercial properties not private homes. They also do custom flooring & air duct cleaning to many apartment complexes also. This is my longest job as a adult but I need something new in my life plus they are downgrading so they don't need me anymore. I had many great experiences working with my former employer. Education

2 years in Associate in Science

Hillsborough Community College - Tampa, FL

January 2004 to December 2006

GED 2001 in General Studies

Daytona State College - Daytona Beach, FL

Skills

• Front Desk

• Clerical Experience

• Computer literacy

• Computer skills

• Fundraising

• Restoration Industry Experience

• Typing

• Microsoft Excel

• Event Planning

• Microsoft Office

• Office Management

• Multi-line Phone Systems

• Restoration

• Bookkeeping

• Microsoft Outlook

• Office Administration

• Personal Assistant Experience

• Research

• Outbound Sales

• Cold Calling

• Telemarketing

• QuickBooks

• Human Resources

• Inside Sales

• Account Management

• Outside Sales

• Merchandising

• Upselling

• English

• Leadership

• Recruiting

• Management

• Communication skills

• Customer service

• Customer support

• Direct sales

• Salesforce

• Microsoft Dynamics GP

• Office experience

• Conflict management

• Accounts receivable

• Time management

• Supervising experience

• Call center management

• Help desk

• Windows

• Hospitality (7 years)

• Inside sales (3 years)

• Outside sales (3 years)

• Customer retention (2 years)

• Host/hostess experience (2 years)

• Deep tissue massage (5 years)

• Accounts Payable

• Microsoft Powerpoint

• Financial Report Writing

Languages

• en - Expert

• Eng - Expert

Links

http://www.facebook.com/grneyedchik

Certifications and Licenses

Driver's License

May 1999 to May 2027

Assessments

Working with MS Word documents — Completed

May 2022

Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed

Call center customer service — Proficient

May 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Verbal communication — Proficient

May 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Analyzing data — Completed

June 2022

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed

Filing & organization — Completed

June 2022

Arranging and managing information or materials using a set of rules Full results: Completed

Basic computer skills — Proficient

May 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Outside sales — Proficient

May 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Scheduling — Proficient

May 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Bookkeeping — Proficient

May 2022

Calculating and determining the accuracy of financial data Full results: Proficient

Social media — Proficient

April 2022

Knowledge of popular social media platforms, features, and functions Full results: Proficient

Typing — Completed

May 2022

Transcribing text

Full results: Completed

Customer focus & orientation — Proficient

May 2022

Responding to customer situations with sensitivity Full results: Proficient

Inside sales — Proficient

May 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Sales skills — Proficient

May 2022

Influencing and negotiating with customers

Full results: Proficient

Written communication — Proficient

May 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Customer service — Proficient

May 2022

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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