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PROFESSIONAL SUMMARY

WORK HISTORY

SHENTERIUS

YOUNG

Monroe, LA 71201 318-***-**** ad0yrt@r.postjobfree.com Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top- notch skills in oral and written communication, active listening and analytical problem- solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem- solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale- building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. OCTOBER 2022-CURRENT

Customer Service Representative Carenet Health San Antonio, TX Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Provided primary customer support to internal and external customers. Responded to customer requests for products, services, and company information. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

Answered customer telephone calls promptly to avoid on-hold wait times. Tracked customer service cases and updated service software with customer information.

Developed customer service policies and procedures to meet and exceed industry service standards.

Utilized customer service software to manage interactions and track customer satisfaction.

Processed customer service orders promptly to increase customer satisfaction. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Investigated and resolved accounting, service and delivery concerns. Created and maintained detailed database to develop promotional sales.

EDUCATION

Created and maintained detailed database to develop promotional sales. Developed and updated databases to handle customer data. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Trained new personnel regarding company operations, policies and services. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

OCTOBER 2021-OCTOBER 2022

Cashier Neighborhood Walmart West Monroe, LA

Restocked and organized merchandise in front lanes. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked closely with shift manager to solve problems and handle customer concerns. Worked flexible schedule and extra shifts to meet business needs. Answered questions about store policies and addressed customer concerns. Helped customers complete purchases, locate items, and join reward programs. Welcomed customers and helped determine their needs. Greeted customers entering store and responded promptly to customer needs. Addressed customer needs and made product recommendations to increase sales. Tallied cash drawer at beginning and end of each work shift. Stocked, tagged and displayed merchandise as required. Assisted customers with returns, refunds and resolving transaction issues. Counted money in cash drawers at beginning and end of shifts to maintain accuracy. JANUARY 2021-OCTOBER 2021

Direct Service Worker Enrich Personal Care Services Monroe, LA Monitored progress and documented patient health status changes to keep care team updated.

Developed rapport to create safe and trusting environment for care. Assisted disabled clients to support independence and well-being. Administered medication as directed by physician.

Supervised daily activities and provided assistance to staff. Maintained clean, safe, and well-organized patient environment. Assisted clients with daily living needs to maintain self-esteem and general wellness. Recorded status and duties completed in logbooks for management. Maintained strong connections within caregiver community to gain continuous knowledge.

Replaced bandages, dressings and binders to care for wounds and encourage healing. AUGUST 2017-MAY 2020

Lead Sales Associate Dollar General Store West Monroe, LA Provided exceptional customer service to foster client loyalty and satisfaction. Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Trained, coached, and mentored new sales associates for maximum performance. Monitored sales team performance and provided constructive feedback. Kept detailed track of sales and customer information in company system. Greeted customers and provided product advice to increase sales. Developed and maintained knowledge of current sales and promotions. Handled cash register operations and customer transactions to process payments. Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.

Participated in store meetings and product training sessions to understand and sell items.

Met existing customers to review current services and expand sales opportunities. Assisted in development of monthly sales goals to motivate team and drive business objectives.

Processed and stocked merchandise in accordance with store standards. Maintained store visual standards by setting up window and interior displays to merchandising guidelines.

Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

No Degree: Medical Assisting

McCann School of Business And Technology, Monroe, LA OCTOBER 2019

High School Diploma

Penn Foster College, Scottsdale, Update AZ Content Get My Resume

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