COLBY NUMBERS

ad0yrr@r.postjobfree.com 706-***-**** Rutlegde, Ga 30663

Summary I am a highly motivated individual who passionately believes in the importance of higher education and opportunity to learn as much as possible. I am considered by family, friends and associates as a dependable person who is committed to excellence. I have excellent written and oral communication skills and am very experienced in the field of customer service. I am professional, capable, very willing to learn, and would enjoy a position that would lead to a career enhancing opportunity of professional growth. I am an Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Skills Credit Card Payment Processing

Issue and Complaint Resolution

Multitasking and Prioritization

Calm and Professional Under Pressure

Data Entry

Building Customer Trust and Loyalty

Transaction Processing

Customer Service

Order and Refund Processing

Courteous with Strong Service Mindset

Understanding Customer Needs

Verbal and Written Communication

De-escalation Techniques

Upselling Products and Services

Upbeat and Positive Personality

Efficient and Detail-Oriented

Responding to Difficult Customers

Creative Problem Solving

Call Center Operations

Problem-Solving Abilities

Quality Control

High-Energy Attitude

Inbound and Outbound Calling

Customer Relations

Shipping and Receiving Understanding

Product Organization

Experience Server/Cook 04/2018 - Current

Amici Italian Cafe Madison, GA

Excellent and Professional telephone etiquette

Greeted customers, answered questions and recommended specials to increase profits. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Trained new employees on restaurant procedures and plating techniques. Trained new employees to perform duties.

Explained menu items, describing ingredients and cooking methods upon request. Presented menus and answered questions regarding items. Handled monetary transactions

Extensive cleaning

Extensive amount of time on feet

Multitasking skills

Memorization Skills

Correct judgment of character

C

N

Cater to guests and ensure they leave happy.

Provided exceptional service to high volume of daily customers. Operated POS terminals to input orders, split bills and calculate totals. Displayed enthusiasm and knowledge about restaurant's menu and products. Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Followed established procedures and requirements for safe food handling, storage and service. Operated grills, fryers and broilers to cook items to quality guidelines. Wrapped, dated and labeled food items in storage for safety and freshness. Chopped, diced and sliced vegetables and fruit ahead of rush periods. Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.

Used standardized recipes and other instructions to prepare food. Grilled and deep fried various foods from meats to potatoes. Coordinated orders to expedite food from kitchen according to cook time and delivery time. Carried pans and trays of food to and from work stations, stove and refrigerator. Set up and performed initial prep work for soups, sauces and salads. Retained consistent quality and high accuracy when preparing identical dishes every day. Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.

Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.

Assistant Lead Front Office Receptionist 04/2017 - 12/2017 Badger Co. Decatur, GA

Received incoming calls and coordinated with staff to fulfill customer requests. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Greeted visitors to provide information and direct to appropriate personnel. Completed basic bookkeeping and document filing.

Responded to inquiries and room requests made online, by phone and via email. Signed for packages, recorded deliveries and distributed to personnel. Preserved office security by following safety procedures and controlling access via reception desk.

Drafted professional business documents, spreadsheets and correspondence. Greeted customers, answered general questions and directed to appropriate locations. Greeted visitors entering establishment to determine nature and purpose of visit. Monitored reception area to provide consistently safe, hazard-free environment for customers. Maintained business office inventory and equipment by checking stock for needed supplies. Coordinated pick-up and delivery of express mail services. Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.

Monitored inventories on computer to generate accurate reports. Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.

Handled ad resolved escalated situations related to inbound and outbound deliveries. Followed operational guidelines to properly unload and stock merchandise. Conducted periodic reviews of suppliers based on performance and adherence to contracts. Prepared inventory for shipment by attaching tags and labels. Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.

Examined invoices and shipping manifests for conformity to tariff and customs regulations. Established transportation cost standards and economical shipping practices. Negotiated with carriers and warehouse operators for services and preferential rates. Lead Hostess/ Cocktail Waitress/ Floor Manager 01/2013 - 01/2015 Cielito Santa Barbara, CA

Face of the restaurant (First to see when entering the business) Knowledge of wine, beer, and liquor

Memorization of table numbers and positions

Ran food

Knowledge on all food and drinks that were being

Handled monetary transactions

Multitask

Excellent professional telephone etiquette

Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.

Connected with customers to provide assistance and collect feedback to optimize operations. Mentored employees in management of complicated sales, complex issues and difficult customers.

Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.

Calculated daily sales

Recommended and served alcoholic beverages to patrons during high-volume shifts. Suggested cocktail choices based on customer preference, daily specials and inventory availability.

Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Checked identification to verify minimum age requirements for consumption of alcoholic beverages.

Trained new employees to perform duties.

Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Brought wine selections to tables with appropriate glasses and poured for customers. Explained menu items, describing ingredients and cooking methods upon request. Explained menu options to guests, offered suggestions and took orders for food and beverages. Informed customers of daily specials and signature menu items. Garnished dishes and beverages to serve visually appealing menu items. Took reservations and to-go orders to streamline process for both customer and restaurant. Prepared checks, itemizing total meal costs and taxes. Set up tables in between patrons to reduce wait times. Receptionist 07/2012 - 05/2013

Riverblue Salon Spa Santa Barbara, CA

Schedule appointments for hair, nails, and skin treatments Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.

Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.

Satisfied client special requests to enhance patron experience. Scheduled appointments and maintained and updated appointment calendars. Greeted visitors entering establishment to determine nature and purpose of visit. Maintained client accounts by obtaining, recording and updating personal and financial information.

Maintained business office inventory and equipment by checking stock for needed supplies. Coordinated pick-up and delivery of express mail services. Complementary hand massages / Paraffin Wax

Time management

Multitasking

Professional customer service etiquette

Use of correct telephone etiquette

Greet clients

Knowledge of product and pricing

Laundry (Hair towels, capes, etc.)

Extensive Cleaning of salon before and after scheduled appointments Open and close salon without supervision

Booked appointments to allow sufficient time for requested services. Cashier/ Barista 01/2012 - 07/2012

Starbucks Santa Barbara, Ca

Catering to customer demand

Lifting and moving inventory between floor and stock room Standing and/or walking for long periods of time

Collected payments and provided accurate change.

Delivered high level of customer service to patrons using active listening and engagement skills. Helped customers find specific products, answered questions and offered product advice. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Worked closely with front-end staff to assist customers. Use of correct and professional telephone etiquette Accepted cash and credit card payments, issued receipts and provided change. Answered customer questions and provided store information. Operated cash register or POS system to receive payment by cash, check and credit card. Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Prepared and served coffee, espresso drinks, blended coffees and teas. Maintained calm demeanor during high-volume periods and special events. Managed morning rush of customers daily with efficient, levelheaded customer service. Memorized recipes for specialty coffee beverages and seasonal offerings. Followed health, safety and sanitation guidelines to pass state inspections. Created complex, hand-crafted beverages based upon customer preferences. Addressed and resolved customer concerns to maintain brand loyalty. Memorized official and off-menu coffee and tea preparations. Received and accurately processed customer payments. Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves. Implemented recycling and compost programs to reduce trash waste and improve green footprint.

Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Utilized POS system to receive and process customer payments. Described menu items to customers and suggested appealing products. Recommended pastries and sandwiches to pair with customers' beverages. Checked brewing equipment for proper functionality. Lifeguard 03/2011 - 09/2011

Six Flags Hurricane Harbor Santa Barbara, CA

Extensive cleaning of park grounds

Responsible for guest safety and safe enjoyment

Standing and/or walking for long periods of time

Alert and aware at all times-extreme attention to detail Correct use of time management

Prioritizing and professional use of judgment

Watched over swimmers to respond quickly to distress situations. Monitored behaviors for safety violations and took steps to prevent further violations. Participated in monthly training courses to stay up-to-date in water rescue techniques. Maintained neat and clean pool area and clean water. Cautioned swimmers regarding unsafe practices and safety hazards. Identified emergency situations or potential drownings and entered water for lifesaving measures.

Used training and medical supplies to examine injured people and administer first aid. Observed sections of assigned water zone of responsibility. Patrolled to identify anyone needing assistance and offered immediate care. Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.

Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.

Administered first aid and CPR in response to life-threatening situations. Adhered strictly to emergency action plans.

Kept equipment in good working order with frequent inspections and minor repairs. Education and

Training

CPR Certification 01/2013

Valencia

High School Diploma 01/2010

Morgan County High School

Some College (No Degree)

Some College, Santa Barbara City College Georgia References REFERENCES Ed Hogan – Professional – 706-***-**** Cecily Barrie – Professional -805-***-**** Stephanie Mason- Professional-706-***-**** Donna Herndon - Professional 770-***-****

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