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Customer Service Clinical Research

Location:
Chicago, IL
Posted:
November 09, 2023

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Resume:

ARIANA CLAYTER

Chicago, IL 773-***-**** ad0yqe@r.postjobfree.com

CAREER SUMMARY

A growth-driven and passionate sales leader/territory manager, for a world leading pharma company. A self-starter who proactively produces strategic account plans and uses consultative selling techniques to assess and identify current and future customer needs/challenges, and then determines transformational sales solutions and other opportunities to expand and identify new business. Consistently exceeded multi-million-dollar goals and received several sales awards. Recognized for being a builder of strong relationships with major hospitals/health systems, working with healthcare professionals, by building trust, meeting commitments, and expediently solving problems in somewhat ambiguous environments.

PROFESSIONAL EXPERIENCE

Smith & Associates Real Estate, Chicago, Illinois October 2020 - Present

Concierge Property Manager

Preparing annual operating budget for condo rentals for individual owners.

Manage tenant complaints for a more enjoyable experience and lower turnover rate.

Provides stellar customer service to renters and property owners.

The University of Chicago Medicine, Chicago, Illinois August 2013 – March 2020

Clinical Research Assistant

Responsible for recruiting and selecting participants.

Support Principal Investigators (PI), Project Directors, and Project Managers with diabetic and research education initiatives.

Increase awareness about initiative to reduce disparities in diabetes and to promote a change.

We educate and empower patients to better manage their diabetes care and improve communication with their providers.

University of Illinois, Chicago, Illinois August 2013 – August 2017

Senior Clinical Research Specialist

Presented to several community groups and churches, attendees of health fairs, and to physicians, pharmacists, nurses, and corporations. Recruited hundreds of research subjects by the aggressively established deadline.

Trained lay teachers and new employees on research protocols for class sessions.

Designed surveys, collected, and analyzed data.

Proactively established business plan and key messages for solutions.

National Black Wall Street Chicago, Chicago, Illinois October 2010– December 2013

Executive Director

Turned organization into being profitable in just 2 months by increasing donations by 50%.

Enhanced corporate outreach by helping to establish relationships with executive leaders in 4 major financial firms and identified new potential clients and funding sources to pursue in the future.

Worked with community organizations to offer resources to those living with chronic illnesses such as asthma, diabetes, and heart disease to increase awareness about treatment options, and promote healthy eating, fitness, and nutrition.

Partnered with Board of Directors to build annual and long-term strategic and financial plan to achieve mission.

AstraZeneca Pharmaceuticals LP, Chicago, Illinois February 1997 – September 2010

Senior Territory Manager

Built and led 10-person sales team and was responsible for all aspects of management, including hiring,

consultative sales training and closing deals, coaching and development. Multiple team members exceeded goals and were selected to take on greater responsibility leading them to success.

Successfully launched and promoted respiratory, cardiovascular and CNS medicines.

Served a customer base of Primary Care Physicians and specialists. Developed relationships in Cardiology, CNS, ENT, Allergy, Pulmonology, Neurology, GI medicines and C-suite hospital management.

Also called on NPs, PAs, fellows, residents, pharmacy buyers, and pharmacy managers/directors.

Proactively served as Training Mentor for newly hired Sales Specialist within the District and Region.

Drove sales for multi-billion product portfolio, in one of the largest volume territories. Called on major teaching institutions which were: The University of Chicago Medicine, University of Illinois Hospital & Health Sciences System, Rush University Medical Center, Cook County Hospital, and Advocate Health Center.

Collaborated with territory partners across Primary Care and Hospital Sales teams to exceed territory goals.

Built relationships with healthcare professionals to increase sales, use of products, to help patients and the underserved. Provided value, partnership to physicians, and medical practices in the form of sharing information, understanding practice, and patient needs.

Consistently exceeding territory sales goals year after year. Awarded for excellence in Sales Leadership and Recruiting for the North Central Region. Subject Matter Expert.

Acknowledged by senior management for leadership leading to assignments with increased responsibility.

EDUCATION

DePaul University Chicago, Illinois

MS - Master of Science

(Healthcare focus)

Howard University Washington, D.C

BBA- Bachelor of Business Administration



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