Customer Service Team Member
Resume:
W
Misty
Woods
mistywoods.**.m
ad0yq4@r.postjobfree.com
Thornton, CO
80260
SKILLS
Route management
Flexible schedule
Critical thinking
Organizational skills
Good work ethic
People skills
Microsoft Office
Teambuilding
Communication
Customer service
Conflict resolution
EXPERIENCE
Driver Supervisor
Thornton, CO
Sunset Limousine Service/ Feb 2021 to Current
Kept track of driver hours and miles to achieve maximum productivity in given hours.
Conducted annual performance reviews to assist drivers with maintaining required standards.
Tracked driver behavior, timekeeping and attendance. Manager
Thornton, CO
Walgreens/ Mar 2020 to Aug 2022
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions. Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training. Minimized staff turnover through appropriate selection, orientation and training.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Created training modules and documentation to train staff. Caregiver, Special Needs
Thornton, CO
Mileage home care / Jan 2014 to Dec 2021
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges. Assisted with meal planning to meet nutritional plans. Followed care plan and directions to administer medications. Drove clients to shop for groceries, attend doctor appointments and run errands.
Monitored vital signs and medication use, documenting variances and concerning responses.
Laundered clothing and bedding to prevent infection. Completed weekly and monthly reports summarizing activities. Aided with mobility and independence for disabled individuals and continually monitored safety.
Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals. Encouraged residents to participate in activities of daily living to enhance personal dignity.
Worked closely with clinical staff to support therapeutic and behavioral plans.
Supported bathing, dressing and personal care needs. Followed safe lifting and transferring techniques to transport residents. Reported concerns to nurse supervisor to promote optimal care. Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Provided detailed reports on all investigative activities. Recommended policies, procedures and strategic goals to meet agency requirements.
Waitress Supervisor
Thornton, CO
IHOP/ Nov 2004 to Apr 2010
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Greeted customers, answered questions and recommended specials to increase profits.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Completed opening and closing checklists to ensure smooth restaurant operations.
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