Angela Logan

**** ***** ******* **

Columbia, SC 29223

Cell: 803-***-****

ad0yq0@r.postjobfree.com

Objective

To obtain a challenging and rewarding position with your company where my training and experience will be utilized to further organizational goals, and where upward mobility is based on accomplishments.

Summary of Qualifications

• SUMMARY OF QUALIFICATIONS: Over three years of successful military training. Safety operation in retail and communications. A dependable team leader and team player with excellent communication skills. Recognized for utilization of state of the art technology to facilitate on time requirements. Fully trained in customer service and power equipment. Detail-oriented organized and highly productive professional with a collaborative and hard-working mentality. I have the ability to review incoming documents for completeness and compliance to the regulations and procedures of the company. I can pull reports and input the data in the database with programs like Microsoft and excel. I have the ability to utilize and perform reach to apply data. I have the ability to interpret guidance and resolve issues or errors. I can be the best team player and I can also work independently when I need to.

Employment History

Prisma Health Richland

Columbia, SC. March 2023- Present

Sanitize and Clean up the hospital and notify of maintenance issues.

Pittstop #36

West Columbia, SC April 2021-March 2023

Stock and clean up the store while greeting and cashing out customers and truck drivers. Knowledge of a trendar system to cash out truck drivers. Run reports for the database to process the payments through comchek database.

SANDLAPPER April 2021-October 2022

West Columbia, SC

Clean and sanitize office areas and buildings and use special chemicals to kill off bacteria due to covid 19.

Boost Mobile May 2020-April 2021

Columbia, SC

• Retail store customer service experience. Greeting customers and finding plan and devices tailored to their needs and wants. Billing and creating new accounts for customers. I had to scan in the cell phone equipment for inventory which would allow us to review the contents and quantity of parcels we had to ensure no theift or overstocking.

Verizon Wireless September 2018- February 2023

Columbia, SC

Inbound call center experience. Helping customer understand their billing and also helping customers maximize their features on their account. Transferring and creating new services through credit checks. Adding features and devices to the accounts of multiple customers as well as disconnecting when needed. Reviewing ticket request for completeness and compliance with our company’s regulation and procedures. While handling the customers issues it is imperative that I not only resolve the issues or errors on their account but also give the best solutions based on their needs and wants on the account.

CNA- Forest Pines August 2018- March 2020

February 2023- Present

Columbia, SC

Work with the residents in their ADL-activities of daily living. Give medication and shots as needed. Help manager client information and build company image. Take vital signs and log all information as needed.Turned and moved patients, gathered medical supplies as needed, bathed patients, groomed patients by brushing their hair, teeth and shaving them as needed. Feed patients and documented their food and liquid intake and stools regularity. Checked vital signs such as blood pressure, heart rate, oxygen levels, sugar, etc. Answered patient calls and documented any information necessary. Cleaned their rooms by vacuuming and shampooing carpet as needed and or furniture to remove stains. Changed bed linen and washed clothes and linen as needed. Stocked supplies to include by not limit toiletries and cleaning supplies. Assisted with some medical procedures and always followed safety procedures and regulations with HIPAA and waste management. Transported patients to doctor appointments and in and out of bed etc. Took care of wounds I.e. bed sores etc.

Manager- Applegreens May 2017 – August 2018

Columbia, SC

Performs duties such as separating and organizing freight, operating pallet jack to assists supervisors in unloading and stocking freight. Responsible for supervising stock crew and assisting with daily and nightly closeout duties. Perform duties as Customer Service Associate performing a variety of duties in direct contact with patrons. Inspects inventory and maintains stock, assist in maintaining supplies and freight. Store items in a orderly and accessible manner in stockrooms. Pack and unpack items to be stocked on shelves in stock rooms. Dispose of damaged and defective items or return them to vendors. Clean and maintain supplies and equipment and storage areas in order to ensure compliance with safety regulations. Receive and count stock items and record data manually or with a computer.

CSR- Tele performance March 2017- April 2017

Killeen, TX

Responsible for taking calls for Humana Pharmacy and placing refill orders as needed.

CNA-West Rest Haven October 2016-March 2017

West, TX

Communicate with residents, their family, and doctor about changes or any concerns with the ADL of resident. Bathe and dress patients, serve meals and feed if needed. Take vital signs and log all information as needed.Turned and moved patients, gathered medical supplies as needed, bathed patients, groomed patients by brushing their hair, teeth and shaving them as needed. Feed patients and documented their food and liquid intake and stools regularity. Checked vital signs such as blood pressure, heart rate, oxygen levels, sugar, etc. Answered patient calls and documented any information necessary. Cleaned their rooms by vacuuming and shampooing carpet as needed and or furniture to remove stains. Changed bed linen and washed clothes and linen as needed. Stocked supplies to include by not limit toiletries and cleaning supplies. Assisted with some medical procedures and always followed safety procedures and regulations with HIPAA and waste management. Transported patients to doctor appointments and in and out of bed etc. Took care of wounds I.e. bed sores etc.

Trainer- C3 Contact Customer Channels July 2015-October 2016

McGregor, TX

Customer Contact Channels trainer for Human and United Healthcare. Responsible for teaching others material that was presented at the time. Learned about classroom management and how to make sure that the material that was being presented was understand. Learning how to complete reports and to provide information about each day and week. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Advised staff in training on how to improve customer interactions and system processes. In certain scenarios I would have to respond to complaints and inquiries from our internal and external customers. It was imperative that I review the documents and records for completeness and accuracy to ensure we handled our customers within our laws and policies and as a person.

Avionic Communications Repair Operator July 2010 – September 2014

Fort Jackson SC

• Performed duties as Avionic Equipment Operator for United States Army. Troubleshoots faulty communications equipment to diagnoses and isolate the causes of equipment malfunction or nonfunctional with common or specialized hand tools and test equipment. Replaces faulty components and individual parts. Tests, aligns, and adjusts repaired communications equipment. Alters or modifies communication equipment according to modification work orders. Performs operator maintenance on tools and test equipment. Requisitions and maintains shop and bench stock for repair of aircraft communications equipment. Prepares forms and records related to aircraft and communications equipment maintenance. I have been responsible to conduct inspections of baggage and pre inspection of uniforms to make sure we were up to code for different routine checks.

Education

EDUCATION:

Diploma, General Studies, Richland North East High School, Columbia SC, 2006

ADDITIONAL EDUCATION AND TRAINING:

Associates Degree in Healthcare Information and Technology. Customer Service training, Certified Nurse’s Assistant. Military Training 2010-2014, Phlebotomy Certificate through medcerts

Phlebotomy CERTIFICATE- Medcerts

AWARDS:

Army Service Ribbon, National Defense Service Ribbon.

Skilla:

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