Administrative Assistant Case Manager

GINETTE M. SCAFIDI

**** ********* ******, #***, *** York, NY 10029 • (c): 646-***-**** • E-MAIL: ad0ypg@r.postjobfree.com •

PROFESSIONAL SUMMARY

Accomplished human services expert with over 15 years • Strong interest in the human services sector • Multilingual advocacy expert specialized in office administration, social services with a focus on issues surrounding housing and homelessness • Expertise in programmatic compliance and reporting • Ability to communicate effectively with diverse stakeholders • Expertise working with culturally diverse and vulnerable population • Strong computer technology skills:

Microsoft office, proficient in Excel spreadsheets and PowerPoint, AWARDS, CARES software, and Social Medias

EMPLOYMENT HISTORY

NYCHA – Service Coordinator– Family Partnerships Department, Brooklyn, NY May 2019 – Present

•Coordinate home visits and appointments with residents

•Assist with Annual Recertification and outside resources

•Monitor and manage resident’s cases as needed

•Schedule Workshops, Presentations and Floor Captains monthly

•Enter daily and monthly logs of residents’ visits, APS referrals, CABS Homecare referrals, housing issues and Wellness Checks

•Work with Management and Housing Assistants

CAMBA Inc - Case Manager - HomeBase Department, Brooklyn, NY July 2016 -May 2019

•Monitored and managed an average caseload of 120 clients per year

•Actively represented CAMBA at diverse special events to advance its work

•Furthered client families’ economic self-sufficiency in order to prevent eviction and shelter entry

•Served as a liaison between clients and housing court officers, attorneys and HRA representatives

•Represented clients and advocated on their behalf with RAU, HRA, NYCHA, HPD and landlords

•Generated and submitted clients’ housing subsidies applications (FEPS, CityFeps, EPVA, SEPS, LINC, Section 8 and Renewals of Subsidy)

•Outreached to targeted households at risk of eviction

•Coordinated housing placement for hurricane Sandy’s victims and assisted with FEMA applications

We Always Care Inc. - Case Manager - DHS Homeless Shelter, Brooklyn, NY August 2015 – June 2016

•Maintained an active average caseload of 150 shelter residents per year

•Maintained accurate, completed and timely records of residents’ progress

•Assisted residents in securing permanent housing

•Provided shelter residents with referrals, temporary housing placements and community based resources.

•Designed clients’ transition plan to economic self-sufficiency and upward mobility

Young & Partners - Administrative Assistant - New York, NY March 2011- January 2014

•Directed phones calls accordingly, greeted clients and guided them to appropriate services

•Assisted staff and the Chief Executive Director on various projects

•Managed confidential files, mail in/out and secured office supplies

Services for the Underserved - Administrative Assistant -Brooklyn, NY August 2009- February 2011

•Worked directly with Program Director in organizing the daily office operations

•Purchased office supplies, scatter sites purchase and completed payment requests for various vendors

•Provided administrative support to the office staff on different program projects

•Prepared new leases for clients’ move-ins, received and logged in monthly rents

•Assisted wellness coaches with Home inspections

Anti-Violence Project - Administrative Assistant/Case Aide – New York, NY October 2006 – February 2007

•Crafted power point presentations, edited spreadsheets, and other various documents

•Assisted executive staff with various projects

•Received, logged and delivered bank deposits to various branches

•Processed donations and managed donors’ database

•Organized and maintained highly confidential company and clients’ files

EDUCATION

•Criminal Justice Program, Monroe College, NY Present

•Criminal Justice Program, John Jay College, NY 1991-1993

CERTIFICATES

•WRAP Plan

•IDDT

•Motivational Interviewing

•Wellness Self-Management

•Mental Health First Aid USA

•Department of Health and Mental Hygiene Healthy Homes Training

•Medicine Safety and Falls Prevention for Older Adults

•Mandated Reporter – Identifying and Reporting Child Abuse and Maltreatment

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