Michel’le E. Jones

**** ****** **. *** #***

Shasta lake CA,96019

Phn: 530-***-****

ad0yny@r.postjobfree.com

Objective:

Results-driven customer service professional with a track record of exceeding customer expectations. Seeking a customer service position where I can leverage my strong interpersonal skills, empathetic approach, and ability to quickly adapt to new situations. Committed to providing personalized and attentive service to customers, resolving their concerns effectively, and ensuring their overall satisfaction. Eager to contribute my enthusiasm, problem-solving abilities, and teamwork mindset to a progressive organization focused on delivering exceptional customer experiences. Skills:

Communication: Clear and effective communication, both verbal and written, to convey information and actively listen to customers' needs

Empathy: Understanding and showing compassion towards customers' concerns, actively seeking to understand their perspective and providing personalized support Problem-Solving: Analyzing issues, identifying solutions, and taking proper steps to resolve customer problems efficiently.

Patience: Remaining calm and composed when dealing with challenging or irate customers, maintaining a professional and courteous demeanor.

Adaptability: Flexibility in adjusting to different customer personalities, situations, and changing business requirements.

Product Knowledge: Great understanding of products or services to provide accurate information and recommendations to customers

.Time Management: Efficiently managing multiple customer inquiries and tasks, prioritizing and meeting deadlines.

Conflict Resolution: Effective handling of conflicts or disputes, finding fair and satisfactory resolutions for both the customer and the company

Positive Attitude: Maintaining a positive and enthusiastic demeanor, even during demanding situations, to uplift the customer experience.

Attention to Detail: Paying close attention to customer requests and ensuring accuracy in providing information, processing orders, and resolving issues. Teamwork: Collaborating with others to deliver seamless and consistent customer service. Experience

Togo’s Sandwiches

Berkeley, CA

Sandwich Maker/Cashier

September 2014-March 2015

Working with Togo’s I supervised shift operations, delegate tasks, and ensure compliance with Togo's standards.Managed and motivated a team to deliver exceptional customer service and fulfill food orders accurately and efficiently. I handle cash transactions and maintain proper cash handling procedures while monitoring inventory levels and placing orders as needed. Ensured quality control, food safety, and sanitation standards.I would resolve customer complaints and address operational challenges while the manager was off duty and also Enforced safety protocols and compliance with regulations.Lastly, Provided shift handover and communicated key information.

Public Outreach

Oakland, CA

Canvasser

November 2013-January 2014

My role with Public Outreach entailed to support outreach strategies and initiatives to increase awareness of the organization. Help build relationships with community leaders and assist in collecting and analyzing outreach data for evaluation purposes. I collaborated with internal teams and external partners to assist in signing forms and surveys if needed. Also, I would conduct research to gather information for outreach strategies. The main goal was to Listen attentively to individuals' concerns and respond informatively. Carlson Laundry land

Richmond, CA

Laundry Attendant

April 2012-November 2013

My duties at Laundry Land were to manage inventory of cleaning supplies and communicate restocking needs.Assist customers with use of machines and Inspect and ensure quality standards for laundered items. Customer deleviers with drop of services. Adhere to safety protocols and maintain a clean laundry area and collaborate with team members and contribute to a positive work environment.

Youth Works

Berkeley, CA

Child Care Assistant

June 2007-August 2007

Provided attentive and nurturing care for children, ensuring their safety and well-being.Assist in planning and implementing age-appropriate activities. I follow established schedules and routines for meals, playtime, and rest. Used positive reinforcement and redirection techniques for behavior management.Communicated effectively with parents, providing updates and addressing concerns.I maintain a safe environment and implement emergency procedures when needed.Collaborated with team members to create a supportive environment and keep accurate records of activities and incidents also fostered positive relationships with parents and create a welcoming atmosphere.

Dollar Tree

Berkeley ca

Cashier

March 2016- October2016

Working at Dollar Tree I Provided friendly and efficient customer service. Processed cash transactions accurately and securely and assisted with merchandising and stocking tasks. I also develop product knowledge to assist customers effectively while ensuring accurate pricing and labeling of products and monitor inventory levels and communicate replenishment needs. Maintained store cleanliness and organization, followed safety protocols and reported any concerns.

Ace Hardware Express

2225 Eureka Way. Redding ca,96002

Cashier/ Customer service

Sept 2018 -January 2020

Provided exceptional customer service and product assistance.Developed product knowledge to assist customers effectively and Managed inventory, restock shelves, and maintain displays. Processed transactions accurately and securely while offering guidance on tools, equipment, and hardware. Assisted customers with special orders and services and collaborated with team members for smooth store operations.

Taco Bell

Redding ca,96002

Shift Leader

Jan 2023 -April 2023

Supervised and managed shift operations and team members.Trained and developed new team members as well. Provided exceptional customer service and resolved issues. I handle cash transactions and maintain register operations and also ensured food preparation and quality control as well as manage inventory and order supplies. Scheduled shifts and optimized labor resources. Enforced compliance with policies and safety regulations. Also conducted performance evaluations and provided feedback, and Solved operational issues and handled customer complaints.

Education

High school Diploma (2007)

Berkeley High School, Berkeley, CA

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