Customer Service Administrative Assistant

Objective

Seeking a challenging position where I can utilize my administration in sales and customer service skills and knowledge.

Work Experiences

Peach Capital Corp (Sales/Customer Service Rep) February 2023 - Present

Responsible for interacting with customers via telephone, emails, or in person to provide ERC information to new clients.

Collects and enters customers information for ERC and SBA loan program.

Manage all inbounds and outbounds calls of the office.

Maintain all lead calls in the customers database system for our manager to close the deal for all new clients.

Responsible for all IRS verification claim tax credit status.

Responsible for any new projects

Beverly Hills Surgical Aftercare (Administrative Assistant) February 2023 – Present

Manage calendars and maintained appointments for two executives.

Schedule, coordinate and arrange meetings with doctor’s office.

Prearrange both domestic and international travel arrangements including accommodation and transportation.

Manage sales and marketing communication with internal and external clients.

Reconcile office monthly credit card bills expenses.

Transport patients to their doctor’s office before and after surgery.

Greenhill Funding Business Loans Finance (Sales Manager) July 2008 - December 2010

Worked with small business owners to facilitate sales via financing for their businesses with SBA loans, lines of credit, business loans, cash advance loans, and business credit building.

Prepared financial statements, profit and loss statements via QuickBooks.

Assisted in preparing loan package to the national and regional banks, venture capitalists, equity partners, commercial banks and insurance companies to help obtain financing for small business owners.

Nordstrom, Westside Pavilion, Los Angeles (Sales) November 2013 - December 2020

Worked as part of the Nordstrom's sales team to ensure each customer received the best customer service possible. Provide honest and confident feedback and stellar service.

Met and surpassed all sales quotas and goals and consistently ranked as top sales in my department during my interim and opened Nordstrom credit card accounts.

Developed lasting relationship with customers resulting in repeat business by giving exceptional customer service, during their shopping experience.

Personal stylist to our private customers, and follow-up with customers after promotion sales. Thorough knowledge of fashion and product lines and demonstrated talent to style others. Great level of fashion in the Nordstrom brand.

Team player, happy to assist others in my department to place customers’ needs our priority.

AMG Funding, Northridge CA (Junior Loan Officer) June 2005 - December 2007

Performed sales-telemarketing of mortgage loans.

Assisted senior loan officers with documents for refinance and new mortgage loans seekers.

Collaborated with underwriters, loan processors, appraisers, escrow officers, and title officers to close customers' loan on time and at their desired rate.

Conducted sales-telemarketing training for new employees.

Ross Store, Los Angeles (Store Manager) January 2001 - September 2005

Managed a team of 20 retail employees, scheduled and coordinated employee work schedules and meal and rest breaks.

Ordered merchandise, stocked products, and control products inventory. Organized merchandise in warehouse and on the floor whenever necessary when short staff.

Certifications

Fire Service Training and Education Program November 2021

Public Safety-First Aid (PSFA) Training December 2022 Basic Life Support December 2022

Education

Santa Monica College, Santa Monica CA January 2002 - December 2004

Associate In Arts

Skills

Computer Skills: Microsoft Word, Excel, Outlook, and Power Point

Languages:

Fluent in French and English

References

Mondo Nzolameso /Director of Operation 310-***-****

Nicole Diagani /Office Manager 213-***-****

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