Jared Gallop

ad0ynk@r.postjobfree.com 817-***-**** Scottsdale, AZ

SUMMARY

Enthusiastically seeking Customer Service role, with10 years of experience in customer-oriented positions. Proven track record in resolving customer issues, demonstrated at Kroger and Harkins Southlake 14, earning commendations for customer service attitude and skills. Noteworthy achievement as top seller in Popcorn Perk program and Employee of the Month at Denali Park Village.

WORK EXPERIENCE

Fry’s Marketplace Jul 2023 – September 2023

•Managed customer orders from the online platform, ensuring accuracy and timeliness in order fulfillment.

•Enhanced customer satisfaction by meticulously selecting high-quality grocery items as per their online requests.

Kroger - Keller, TX Oct 2022 - Mar 2023

•Demonstrated exceptional customer service and negotiation skills, effectively resolving issues for upset customers and earning commendation from management.

•Excelled in the Front End and Pickup departments, implementing efficient practices to optimize the shopping process.

•Utilized comprehensive knowledge in front-end operations, ensuring smooth transactions and customer satisfaction.

Harkins Southlake 14 Southlake, TX Jan 2018 - Nov 2020

•Elevated to Team Leader role, demonstrating effective leadership skills and a commitment to professional growth.

•Garnered multiple commendations from stakeholders for exceptional customer service skills.

•Excelled in product promotion, averaging 200+ sales of a $40 product package within a three-week span.

Denali Park Village Denali National Park, AK May 2015 - Sep 2015

•Recognized for exceptional service with the Employee of the Month award in June 2015 in a highly competitive, seasonal tourism-focused role.

•Successfully navigated the demands of a busy bell staff position, ensuring seamless guest experiences despite high-season workload.

EDUCATION

Keller High School, Keller TX - High School Diploma

Tarrant County College - A.S., General Studies

DeVry University - Information Systems/ Technology

SKILLS

Excellent Communication Skills • Problem-Solving Skills • Patience • Empathy • Conflict Resolution Skills

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