Angela Rea

Austin, TX *****

ad0yn5@r.postjobfree.com

+1-979-***-****

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a role where I can utilize my experience to add immediate value to an organization. Adaptable, open-minded and analytical with over 20 years of experience and eager to join a respectable, customer-focused company. Detail- oriented with exceptional organization and communication skills with the drive to exceed expectations on every assignment.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Accounts Payable Specialist

Calendar Holdings LLC - Austin, TX

August 2022 to October 2023

Focus on accounts payable for a multi company organization including corporate offices, warehouse location and multiple stores throughout the US and Canada. Review invoices to assure accurate company distribution, coding and approval before entry. New vendor setup and payments including acquiring W9 and correct remit to address. Responsible for expense, travel and store operator reimbursements. Responsible for property tax payments and quarterly royalty payments. Monthly reconciliation of 50+ employee credit card charges. Filing and investigation of vendor invoicing including timely communication with vendors regarding invoice and account reconciliation. Overnight Front Office Supervisor

Benchmark Hospitality, Inc - Texas A&M Hotel & Conference Center - College Station, TX August 2019 to April 2022

Management of all operations during overnight shift for a 250 room Hotel. Responsible for all front desk operations as well as addressing security issues and using problem-solving to quickly and efficiently manage any issues, complaints or requests. Use of multiple software programs to perform data entry and night audits. Examine reports to assure daily revenue documentation is accurate; investigate and resolve discrepancies when necessary. Bi-monthly reconciliation of third party billing. Oversee and train front desk agents and night auditors. Constructed and implemented a training and reference guide to make new hire training run smoothly.

Guest Service Supervisor

Target - College Station, TX

October 2011 to July 2018

Responsible for all aspects of supervising team members, guests and sales floor. Started by keeping the sales floor guest ready, setting new displays and providing excellent guest service. Promoted to shoe specialist to focus on sales - while overseeing shoes, store was number one in sales in a group of over 80 stores. Trained other shoe specialists to improve sales in their store. As a guest service attendant, I provided guests with quick and efficient returns and problem solved any concerns. As the photo specialist, I made sure the photo machines were running efficiently, helped guests with enlargements and edits and managed inventory. As a guest service associate, I managed the front of the store including overseeing and training cashiers, guest service team members and other GSA specialists. I managed break schedules and handled any issues that guests or team members had. I was in charge of opening and closing registers and also managed cash office most mornings. I was an opening manager on each black Friday to make sure the store ran smoothly for the guests and team members. I was consistently above average signing guests up for Target's Red Card to save guests money. Was also trained in most other areas of the store including price change, presentation, backroom, stocking and brand specialist. Customer Service/Financial Closer/Inventory Specialist Once Upon a Child - College Station, TX

March 2011 to July 2011

All aspects of customer service including checking customers in, cashing customers out, cash register operation, using a computer based pricing system to price items for sale, sorting through items brought in by customers to be sold and internet-based research on recalls and value of items brought in by customers. Responsible for financial closing of the store including cash register closing, printing and filling out financial reports, handling banking transactions and cleaning. Also responsible for tagging, hanging and putting items out on sales floor, organizing sales floor and storage of off-season items. Administrative Assistant

Tampa Bay Engineering - Houston, TX

April 2003 to March 2004

Hands on experience in all aspects of office administration including accounts payable, accounts receivables, general ledger, reporting, data entry, cash management, project setups, budgets, project tracking, accounting, expense and time management, client interaction, human resources and filing Operations Assistant

WRS Infrastructure & Environment - Houston, TX

April 2000 to March 2003

Hands on experience in all aspects of office & field administration including accounts payable, accounts receivables, data entry, reporting, general ledger, cash management, project setups, budgets, report generation, proposal and project tracking, accounting, expense and time management, client interaction, human resources and filing. Responsible for administrative management of the $15 million George Bush Intercontinental Airport landfill excavation and the $5 million Illinois Environmental Protection Agency landfill cap where I was required to generate, maintain and file all paperwork and reports meeting compliance for the city and other governmental agencies including ROCIP, certified payroll, daily reports, cost tracking, lien releases, invoicing & backup. Implemented an efficient time & expense management system.

Assistant Director

Growing Years Child Development - Houston, TX

April 1990 to April 2000

Responsible for the daily operations of the company including employee management, scheduling, payroll, accounting, student curriculum, customer service, recruiting and teaching Education

Some college credits

Lone Star College System - Houston, TX

High school diploma or GED

Skills

• Night Audit

• Expense Management

• Accounts Receivable

• Accounts Payable

• Office Administration

• Payroll

• Office Management

• Guest Services

• Accounting

• Microsoft Outlook

• Human Resources

• Store Management Experience

• Bookkeeping

• Account Reconciliation

• Merchandising

• Pricing

• Construction

• Microsoft Office

• Accounting software

• Front Desk

• Front Office

• Microsoft Excel

• Computer skills

Assessments

Scheduling — Proficient

April 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Attention to detail — Proficient

April 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Data entry: Attention to detail — Proficient

April 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Customer focus & orientation — Proficient

April 2022

Responding to customer situations with sensitivity Full results: Proficient

Principles of accounting — Proficient

July 2022

Preparing financial records according to federal policies Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

July 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Work motivation — Proficient

July 2022

Level of motivation and discipline applied toward work Full results: Proficient

Bookkeeping — Proficient

April 2022

Calculating and determining the accuracy of financial data Full results: Proficient

Call center customer service — Proficient

April 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Work style: Reliability — Proficient

April 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Business math — Proficient

April 2022

Using basic math to solve problems in a business context Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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