Robert Moffatt

ad0yn1@r.postjobfree.com • 443-***-****

Hayward, CA 94541

Vice President of Operations

Versatile and growth-focused leader with diverse expertise in managing overall business development operations and delivering exceptional customer services to enhance organizational profitability.

Accomplished professional, deft at executing customer-focused strategies to ensure complete customer satisfaction and retention. Dynamic in orchestration of multimillion-dollar business start-up, turnaround, and growth ventures. Proven success in implementing key initiatives, driving improvements, devising business proposals, and leading market competitive analysis with utmost accuracy. Prudent at fostering professional relationships with key stakeholders. Excel at steering projects, events, campaigns, and strategic initiatives from initiation to completion within set time and budget. Articulate communicator; possessing excellent interpersonal, planning, time management, and organizational skills.

Core Competencies

Operations Management

Strategic Planning & Execution

Customer & Stakeholder Relationship

Revenue Generation

Market Trend Analysis

Cross-Functional Collaboration

Business Development & Expansion

Budgeting & Forecasting

Profit & Loss

Professional Experience

Fellow AI, CA 2018 to Present

Vice President of Operations

Develop and implement operations processes, strategy, and structure. Lead budgeting process and P&L duties on a regular and annual basis. Evaluate progress to spot inefficiencies early and provide effective solutions. Collaborate and build a consensus in a high-pressure environment.

Set organizational strategy and drove process improvement.

Steered good business acumen with a wide understanding of fundamental business principles.

Implemented pre-deployment program for Robotics in a retail and warehouse environment.

Executed program for deployment and monitoring of robots.

Sears Holdings, WI 2010 to 2018

Regional Vice President

Promoted to manage eight district managers and 80 full-line stores. Implemented sound merchandising and loss control strategies; drove optimal customer satisfaction and associate productivity by executing company and business programs, promotions, and policies. Trained junior, district, and assistant managers. Established robust business relationships with retail services and business units.

Increased revenue, margin, and profitability in the first six months of employment, transforming Hardline departments from negative to positive.

Promoted eight managers to district level through effective succession planning execution.

Augmented year-over-year sales at 48 of 80 stores.

Additional Experiences

Walmart Inc, AZ

District Merchandise Manager

Promoted to District Merchandiser, in charge of ten Wal-Mart Supercenters' hardline departments. Implemented sound merchandising and loss-prevention tactics, as well as corporate programs, promotions, and policies, to maximize customer experience and associate productivity. Reduced shrink by 23% in five of ten locations in first year. Promoted seven assistant managers to managers last year. Rose sales in seven out of ten retailers with strong merchandising layouts and great in-stock performance. Minimized turnover by 40% by applying strong management techniques.

Manager

Promoted to supervise Walmart's startup and daily operations. Managed a $100M budget and 400-employee big-box store. Directed all departments, enforced solid merchandising and loss control strategies, executed corporate programs, promotions, and policies, and drove optimal customer happiness, associate productivity, and P&L performance. Assisted with the launch and grand opening of a new Supercenter. Exceeded sales and profit goals by 8% and 12%, respectively from first year of operation and each subsequent year. Launched an award-winning loss prevention program. Awarded "Store of the Year" in 2005 for Southwest region for best sales, profit, and customer satisfaction results.

Regional Vice President, Pennzoil Corp., MI

Promoted as Regional Vice President with a $50M sales volume and 300+ staff. Offered strategic, operational, and financial leadership, as well as upheld national presentation/service standards in all assigned locations. Transformed near-low-performing region into a top-performing zone in 12 months. Achieved #1 position in customer satisfaction and #4 position in revenues. Assisted store managers in a 40% reduction in claims. Prepared store manager checklist and aided managers with daily operations and standards. Reversed Lansing MI Region’s downward spiral by redesigning systems, processes, training programs, and staff. Earned consecutively five-time recognition as "Region of the Year."

Squad Leader, U.S. Army Germany

Supervised a fifteen men crew. Developed excellence in military schools. Received an army achievement award for 100% mission ready. Awarded an army commendation award for developing Europe's first M1 Abrams driver's training course in Europe . Awarded NCO of the year

Education

Associate of Arts in Liberal Arts, Belleville Area College

Bachelor of Arts in Business Administration, Southwestern

Technical Proficiencies

Microsoft Office Suite, Machine Learning, AI, Retail Software, Power Bi, Google Cloud, In Orbit

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