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Operations Manager Customer Service

Location:
Oxnard, CA
Salary:
105,000
Posted:
November 08, 2023

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Resume:

John Bennett

Oxnard, CA *****

Phone: 805-***-**** • Email: ad0ymj@r.postjobfree.com

Offering strong background experience and professional development where I am able to strengthen the gap between manufacturing, management, and quality.

Professional Experience

Quantum fuel systems Ventura, CA April 2021 – April 2023

OPERATIONS MANAGER

Industry leader in OE replacement Automotive and Powersports Fuel system components in an E-Commerce business.

On-The-Job Accomplishments include:

• Managed and maintained $3M of inventory to ensure that products are in stock and ready for purchase.

• Coordinated with vendors and logistic providers to ensure in-stock availability and timely delivery of products averaging $250k per month in ROI shipped inventory.

• Managed and motivated production, sales, and customer service teams to meet and exceed their targets, resulting in a 25% reduction in employee turnover.

• Managed financial operations including budgeting, forecasting, $85k per month in payroll, and reporting.

• Identified and implemented process improvements that led to reduced production costs, resulting in saving the company more than $200k a year.

• Collaborated with ALL departments to develop and implement KPIs that drove sales and improved customer satisfaction.

V3 - Printing, Packaging, & Direct Mail Oxnard, CA October 2013 – May 2021

PRODUCTION MANAGER

Specialists in Commercial Printing, Specialty Packaging, and Direct Mail Distribution through digital analysis and variable data by investing in technology and production capacities.

On-The-Job Accomplishments include:

• Managed and motivated staff efforts to ensure maximum production with efficiency in a safe working environment with on-the-floor real-time communications and directions increasing productivity by 15%.

• Responsible for managing all aspects of packaging production, equipment operations-maintenance, maintaining production schedules, quality standards, and training of staff.

• Developed a culture of continuous process improvements and mentoring of staff, performance evaluations, interviewing candidates, temp. to permit hiring and disciplinary action documentation.

• Calculated materials and time needed to run and ship jobs that assisted scheduling for the full operation of production from job initiation to customer shipment/deliver.

• Communicated and used internal ERP system to schedule with Operations Manager, Estimating, Sales, and CSRs, on current processed orders to meet/ surpass customers specifications and expectations.

Edwards Label and Elite Packaging Ventura, CA May 2012 – October 2013

QUALITY CONTROL MANAGER

A dynamic and progressive label company that aspires to make labels that solve impossible problems and market products in ways that no one else can.

On-The-Job Accomplishments include:

• Improved compliance excellence by analyzing quality control test results and provided feedback and interpretation to production staff and management.

• Supported cost saving initiatives by verifying that raw materials, components, in-process samples, and finished products meet established inspection standards.

• Understood our customers’ requirements by collecting and auditing production samples to evaluate quality.

• Developed and implemented confidential reports via Word and Excel in Standard Operating Procedures (SOP's) and Work Instruction Documents (WID's) format.

Acknowledgments / Awards:

• Service Appreciation Award – November 2012

• Outstanding Attendance Award – May 2013

Baxter Healthcare, Bio Science Division Newbury Park, CA December 2009 – May 2012

MANUFACTURING TECHNICIAN II // FCO - PACKAGING

Manufacturing and Packaging for recombinant and blood plasma proteins to treat hemophilia and other bleeding disorders.

On-The-Job Accomplishments include:

• Assist with final container packaging operations on serialized products as directed by Packaging designees.

• Maintain individual training records, be compliant with cGMP, cGDP, and SOP’s regulated guidelines and provide support to all packaging area operations and personnel.

• Responsible for the bio-decontamination and appearance of the Aseptic Filling, Sterility Test Room, Final Container Drying, and preparation bulk manufacturing production rooms for the cell culture, purification and associated manufacturing support areas.

• Stocking of supplies, proper handling and removal of hazardous waste, and support the training of new employees.

Acknowledgments / Awards:

• Top Team Leader Award – February 2012

SKILLS

Operations Management • Lean Manufacturing • Purchasing / Procurement • Master Scheduling • Quality Control • Sales • Mechanical • Team Leader

Interests

Family • Hiking • Camping • Fishing • Boating • Golfing • Coaching

Education

General Education / Biology Science• Ventura Community College • 2009 - 2011

Certifications

HP Indigo Certified • 5600/5900 Press • 2018

ISO Certified • 9001:2008 Certified Auditor • 2015

STAR 12 • Nation Seminar Certification • 2014

Dale Carnegie Management • Managers Certification • 2014

Proficient in Microsoft Office software: Word, Excel, Outlook Express, PowerPoint, and Publisher

ERP: SAGE, Oracle, FileMaker PRO, EFI // E-pace, Skubana, Skuvault

References and Recommendation Letters Available Upon Request



Contact this candidate