Martha Ernest Shiyo

P.O. Box **

Arusha/ Tanzania

Mobile phone: +255-***-***-*** / +255-***-***-***

Professional Summary

Dedicated administrative assistant with years of experience managing large and small offices. I have worked with numerous branches, including payroll and human resources, which allows me to facilitate an efficient workflow and improve communications between multiple departments. Various Senior executives have consistently relied on me to maintain schedules, oversee meetings, and improve customer relations.

Administrative, task —driven professional work 9+ of experience in Administrative Assistance and Front Office across diverse Organizations equipped with a record of success in consistently identifying and fulfilling organizational objectives Skills

•Good written and verbal communications skills, including dealing with customer complaints and giving formal presentations to executives.

Proficient in all Microsoft Office applications, power point, outlook using the internet and emails and other software programs which support the organizational objectives and growth

•Experience planning, coordinating, and facilitating physical meetings and remote video conferences.

•Extremely organized and attentive to detail.

•Comfortable performing a variety of roles, including payroll support, front desk reception, personal assistant and organizational point of contact.

Work Experience

Administrative Assistant

2019 — 2020: Partnership for Nutrition in Tanzania (PANITA)

Manage proper execution of planned works, proper understanding of material specifications

•Oversee schedules for all executives and manage booking for conference rooms and group workspaces.

•Work with HR department to facilitate recruitment drives, including setting up and running a booth at local career fairs.

•Train new administrative assistant interns in office management procedures and schedule on-the-job mentoring with multiple departments.

•Maintain and improve online databases of client accounts and external vendors, including updating information when necessary.

•Created a new system for following up with potential clients in an efficient and effective manner.

General Secretary and front office desk

2013-2017: King Star Trading Company

•Managed front reception desk by answering phones, greeting and directing visitors, and responding to email inquiries.

•Maintained work schedule for two senior executives, including travel plans and teleconference meetings.

•Created new system for receiving and filing physical mail and fax documents that improved efficiency and eliminated delays in time-sensitive issues.

•Awarded Employee of the Month twice and received highest possible score during the annual performance review.

•Performed numerous administrative tasks as necessary, including scheduling meetings and travel, working with external vendors, interacting with visitors, and answering phone calls and emails from customers.

•Participated in on-the-job training with several different departments, including human resources, payroll, accounting, and executive support.

•Helped plan and execute annual holiday parties, including organizing vendors, researching venues, and maintaining guest lists.

Intern- Customer Relations Officer

2008-2011: Tanzania National Parks (TANAPA)

Interacting with internal and external publics with highly effective communication skills in customer services,

Delivering information concerning the unique resources of National Parks in tourism all over the World reservations, answered

•Answered incoming calls from customers to create orders, resolve issues, initiate refunds, and modify account information.

•Listened calmly to complaints and resolved issues in a professional and accommodating manner.

•Volunteered for overtime shifts to provide additional support during holidays.

Front Office

2008-2010: Tanzania National Electric Company (TANESCO)

• To work as a front office desk at a high level of interpersonal skills as mostly interact with regional personnel at different levels consultants and contractors from different countries, information technology with standard software, Microsoft, power point, outlook using the internet and emails and other software programs which support the organizational objectives and growth.

Education

Bachelor of Business Administration — Completion October 2022

College of Business Education (CBE)

Dar es Salaam

Diploma in Public Relations and Advertising

2006-2008

African College of Management (ACM)

Dar es Salaam

Certificate of Higher Standard Telephone Operator 2018 Public Service Examination (PSE) Dar es Salaam.

Advanced Certificate of Secondary Education Examination (ACSE) Kinondoni Secondary Centre Dar es Salaam.

Certificate of Secondary Education Examination (CSE)

Zanaki Secondary Centre

Dar es Salaam

Hobbies and Interests

Enjoy learning to cook unique meals from a variety of international cuisines. Active in local Professional Women's Support Group. Assistant leader for local Girl Scout troop. Volunteer at library teaching seminars on Microsoft Office for beginners.

Referees

Mr. Tumaini

Partnership for Nutrition in Tanzania (PANITA)

P.O. Box

Dar es Salaam

Phone: +225-***-***-***

Mr. Onesphory Salema,

King Star Trading Company,

P.O. Box DAR ES SALAAM Phone: Email:

Mr. Johannes Mahali

Senior Human Resources Officer

College of Business Education - CBE

P.O. Box 68,

Dar es Salaam

Phone+255-***-***-***

Email: ad0ym2@r.postjobfree.com

Eng. Amani Barongo

Safety Engineering — TANESCO- Arusha

P.O. Box 57

Arusha

Phone: +255 7.12 534 536

Email:ad0ym2@r.postjobfree.com

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