Cyber Security Specialist
Resume:
RITA M
FLOYD
ad0ym0@r.postjobfree.com
Pelion, SC 29123
Proactive Cyber Security Specialist ready to stand between businesses and threat actors. Lifelong student of developments in threat detection and mitigation. Adept at assisting with every stage of cybersecurity management, from preventive measures to disaster mitigation and recovery.
PROFESSIONAL SUMMARY
All Ways Caring HomeCare - Personal Caregiver
Columbia, SC • 07/2018 - Current
WORK HISTORY
• In home caregiver
• Maintained clean, safe, and well-organized patient environment. Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
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Transported individuals to events and activities, medical appointments, and shopping trips.
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Assisted clients with daily living needs to maintain self-esteem and general wellness.
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• Provided basic grooming and hygiene assistance to patients.
• Assisted patients with self-administered medications. Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
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Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
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Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
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Provided safe mobility support to help patients move around personal and public spaces.
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Entertained, conversed, and read aloud to keep patients mentally alert.
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• Administered medication as directed by physician. Monitored progress and documented patient health status changes to keep care team updated.
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Documented vitals, behaviors, and medications in client medical records.
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Conferred with supervisor to discuss patient condition and medical care.
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Consulted with supervisors to assess cases and plan strategies for enhancing care.
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Used company software and databases to maintain records of services performed and patient conditions.
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Built strong relationships with clients to deliver emotional support and companionship.
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Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
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SKILLS
Computer Programming in
Software
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• Auditing Standards
Security Incident Management
Software
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• Surveillance System Monitoring
Security Infrastructure
Architecture
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• Security Regulations Compliance
• Service Quality
Printing Management System
Software
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• Customer Satisfaction
• Technical Leadership
• Certification and Accreditation
• Confidential Data Protection
• Network Security Management
• Financial Statements
• Software Implementation
• Production Work
• Firewall Software
• Monitoring Plans
• Problem Analysis
Maintenance Organization and
Development
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• Design Improvements
Operation and Information
Security
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• Corporate Regulations
• Cloud Implementation
• Security Vulnerability Assessment
• Video Surveillance Systems
• Malware Analysis
• Developing Office Systems
• Computer Network Defense
• Web Applications
• Managing Security Breaches
• System Administration
• Security Consultation
• Network Performance Analysis
• Security Systems Knowledge
Southern Careers Institute Inc
Austin, TX • 01/2023
Cyber Security Certificate: Cyber
Security
Group Project (Digital Forensics)
Awarded Jan 2023
Threats and Vulnerabilities
Awarded Nov 2022
Web Application Security and
Project Management
Awarded Oct 2022
Logging and Monitoring
Awarded Oct 2022
Cryptography and Access
Management
Awarded Sep 2022
Spartanburg Methodist College
Spartanburg, SC • 05/2003
Associate of Arts: Criminal Justice
High School also worked between
Pelion High School
Pelion, SC • 05/2001
High School Diploma
Lexington Technology Center
Lexington • 05/2000
Business Certificate : Business
management
Lexington Technology Center
Lexington, SC • 05/2000
Commercial Design Certificate:
Commercial Design
EDUCATION
• Dean's List Every Semester
• 3.9 GPA
T&M Enterprises INC - Business Owner/Operator
Lexington, SC • 01/2019 - 05/2022
Dodgeland of Columbia - Sales Associate
07/2017 - 07/2018
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
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Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
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Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
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Recognized and reported abnormalities or changes in patients' health status to case manager.
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• CPR certified both Adults and children
• Trach Tube certified
• Delivery service for Elderly and disabled in rural areas
• Private contractor for END OF LIFE Care
• Tax agent for Elderly/Disabled
• Security Camera installation personal care specialist/ all caregivers Oversaw end-to-end business processes to maintain proficiency and profitability.
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Consulted with customers to assess needs and propose optimal solutions.
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Employed prompt decision-making and in-depth research to resolve issues
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Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals
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Spearheaded business-related aims to meet tactical planning initiatives
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Prepared bank deposits and handled business sales, returns and transaction reports
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Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
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• Prepared annual budgets with controls to prevent overages Conducted audit inspections and independent checks to verify parts and materials
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Assessed damaged materials and notified maintenance personnel of needed repairs
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Performed statistical analyses to gather data for operational and forecast team needs
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• Top sales associate in first 2 months
• 1 of 4 Ram experts out of 22 associates
Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
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Greeted customers on lot and in showroom to answer questions about brand and available inventory.
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Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
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Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
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Developed successful sales strategies to maximize customer satisfaction and profit.
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Buy Buy Baby - Baby Gear associate
Columbia, SC • 10/2015 - 07/2017
Allcaregivers - Personal Care Aide
Lexington, SC • 04/2014 - 07/2017
• Utilized persuasive sales techniques to convert leads into sales. Attracted customers and generated sales using promotional materials.
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Handled cash, check and credit cards, processing transactions onsite for products and services.
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Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
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Tracked and measured sales activity using mobile technology, reporting sales from field.
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Established and maintained relationships with vendors to provide steady supply of products. Participated/set up baby expo's
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Reconciled inventory and customer orders regularly to monitor product availability.
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Stayed current on product specs and prices and accurately updated display product literature.
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Loaded and unloaded boxes and pallets of merchandise weighing as much as 60 pounds.
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• Top sales associate for 2 years
• Positive reviews from customers in store
• Top associate in baby gear department in gross sales
• In home caregiver
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
•
• Maintained clean, safe, and well-organized patient environment. Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
•
Planned, prepared, and served meals and snacks according to prescribed diets.
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Assisted patients with personal requirements for housekeeping and grooming assistance.
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Assisted clients with daily living needs to maintain self-esteem and general wellness.
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Monitored progress and documented patient health status changes to keep care team updated.
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• Scheduled and accompanied clients to medical appointments.
• Assisted disabled clients to support independence and well-being. Recognized and reported abnormalities or changes in patients' health status to case manager.
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• Developed rapport to create safe and trusting environment for care. Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
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Documented vitals, behaviors, and medications in client medical records.
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Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
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Documented residents' mental status, sleep, and eating patterns in medical record books.
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Entertained, conversed, and read aloud to keep patients mentally alert.
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• Monitored and maintained cleanliness, sanitation, and organization Brigade Quartermasters - Multi-Store Locations, •Store Manager Columbia, SC • 09/2008 - 04/2014
of assigned station and service areas.
Consulted with supervisors to assess cases and plan strategies for enhancing care.
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• CPR certified with Adults and children
• Trach certified
• Accomplished multiple tasks within established timeframes. Put together and managed several successfully concerts that raised over 100k for Wounded warrior project on Fort Jackson
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Managed and motivated employees to be productive and engaged in work.
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• Participated and donated to drill sergeant of the year ceremonies Maintained professional, organized, and safe environment for employees and patrons.
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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
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• Top district in sells
Cross-trained existing employees to maximize team agility and performance.
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Maximized performance by monitoring daily activities and mentoring team members.
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Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
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Onboarded new employees with training and new hire documentation.
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Developed and maintained relationships with customers and suppliers through account development.
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Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
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Controlled costs to keep business operating within budget and increase profits. Rearranged and managed stores from $24k a year to over $2.5 million in sales/profit within my 2nd year as Store Manager
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Improved marketing to attract new customers and promote business. Recruited drill sergeants to test out our new products which in return brought in new avenues of income from trainees during AIT
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Planned and budgeted accurately to provide business with resources needed to operate smoothly.
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Interacted well with customers to build connections and nurture relationships.
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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
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Trained and guided team members to maintain high productivity and performance metrics.
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Scheduled employees for shifts, taking into account customer traffic and employee strengths.
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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
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Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
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Managed purchasing, sales, marketing and customer account operations efficiently.
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Kmart - Loss Prevention Manager
Columbia, SC • 06/2006 - 09/2008
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
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Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
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• Met and exceeded every sales goal for all my locations
• Monitored paperwork procedures to prevent error-related losses. Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
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Supervised surveillance, detection and criminal processing related to theft and criminal cases.
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• Performed thorough cash audits and deposit investigations. Collaborated with law enforcement to report crime and suspicious activity.
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• Forklift and scissor lift certified
Worked closely with law enforcement in investigating and solving theft and fraud cases.
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• Installed and maintained covert security equipment. Investigated and documented thefts and suspicious activity to improve issue prevention.
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Patrolled store premises to detect and prevent shoplifting and security breaches.
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Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
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Trained personnel on security best practices, protocols and procedures.
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Observed video surveillance systems for prompt emergency response.
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Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
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Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
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Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
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Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
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Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
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Interviewed suspects, customers and witnesses to obtain helpful information and statements.
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Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
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• Trained all new executives and asset protection personnel. Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
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• Developed and launched loss-prevention program.
Monitored emerging security products, services and procedures to upgrade current provisions.
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• Kept training certificates of associates current for OSHA
• Implemented various ways to engage associates to deter theft and Walmart - Loss Prevention manager
Lexington, SC • 06/2003 - 06/2006
Steve's Deli - Shift Manager
West Columbia, SC • 02/2000 - 06/2003
keep each other accountable
• Wicklander certified
• Monitored paperwork procedures to prevent error-related losses. Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
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Supervised surveillance, detection and criminal processing related to theft and criminal cases.
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• Performed thorough cash audits and deposit investigations. Collaborated with law enforcement to report crime and suspicious activity.
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Worked closely with law enforcement in investigating and solving theft and fraud cases.
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Installed and maintained covert security equipment. Installed and maintained Camera security equipment in all areas of the store and multi-locations
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Completed incident reports and activity logs for accurate, current records.
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Conducted daily store walk-throughs to identify potential security risks.
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Investigated and documented thefts and suspicious activity to improve issue prevention.
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Patrolled store premises to detect and prevent shoplifting and security breaches.
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Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
•
Trained personnel on security best practices, protocols and procedures.
•
Observed video surveillance systems for prompt emergency response.
•
Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
•
Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
•
Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
•
Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
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• Multi-Store locations
• Forklift and scissor lift certified
• Kept training certificates of associates current for OSHA
• Exceeded inventory goals for all my stores
• Internship computer technology/ IBM
Promoted from garden center associate to inventory control associate within 6 months
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Promoted to loss prevention manager within 2 months after moving up into inventory control
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• Great customer service was main goal
IBM - Internship Computer Technology/IT Infrastructure Specialist United States • 08/2001 - 05/2003
• Customer service was top priority
Trained and mentored new employees to maximize team performance.
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Kept employees operating productively and working on task to meet business and customer needs.
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Supervised employees and oversaw quality compliance with company standards for food and services.
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Worked closely with team members to schedule breaks and shifts to meet state regulations.
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Coached crew members to optimize performance and motivate toward more efficient work.
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Cooperated with coworkers to improve customer experience and manage storefront.
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Excelled in every store position and regularly backed up front-line staff.
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• Tracked receipts, employee hours, and inventory movements. Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
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Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
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Adhered to company standards and compliance requirements for operations and cleanliness of areas.
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Exercised composure under pressure and in escalated customer service scenarios.
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Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
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Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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Established team priorities, maintained schedules and monitored performance.
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Evaluated employee performance and conveyed constructive feedback to improve skills.
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Defined clear targets and objectives and communicated to other team members.
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Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
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Assisted in organizing and overseeing assignments to drive operational excellence.
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• Launched quality assurance practices for each phase of development
• Learned how to adequately make websites for marketing purposes Performed troubleshooting to correct computer hardware and software malfunctions.
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Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
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Learned how to build and refurbish computers which includes processors, mother boards, and many other components
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Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
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• Learned different ways to use computer to enhance my work Recommended new and replacement hardware and software purchases.
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Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
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Explained technical information in clear terms to non-technical individuals to promote better understanding.
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Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
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Recovered critical information from data back ups to restore functionality.
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Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
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Executed technology implementation projects with minimal downtimes and business disruptions.
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Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
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Replaced defective components and parts on malfunctioning computers and office machines.
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Demonstrated increased knowledge of company products and equipment.
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