Susan K Bradford **** N Blackstone Ct Wichita, Kansas 67235

316-***-**** ad0ylh@r.postjobfree.com

Highly Motivated...Hardworking...Extremely Dependable...Organized… Loyal

Career Profile

Customer Service Specialist with several years of experience dealing with many different types of customers from medical to retail to manufacturing. Possesses excellent communication and interpersonal skills to build strong relationships with customers, suppliers, and manufacturer representatives. Highly motivated professional who utilizes strategic planning and coordinating skills to get the job done on time. Ready and eager for new challenges.

~ Areas of Expertise ~

Customer Service/Relations Teamwork Time management

Organization Skills Observational Skills Problem Resolution

Vendor/Supplier Relations Patience Employee Supervision

Conflict resolution Communication Data Tracking Systems

Professional Experience

Experience

American Red Cross

01/2022 – Present

Phlebotomist / CDL Driver – Red Cross Blood Mobile

Trained on Plasmapheresis machine MCS®+

Recognized for outstanding customer service and compliance reqiurements

CNA – Aide ID: 92966

Cornejo and Sons

11/219 – 01/2022

Resigned to pursue new employment.

Operate a commercial motor vehicle to transport and deliver ready mix concrete. Required to operate different aspects of the vehicle's systems to alter, mix or unload as required per customer request.

Maize School District Transportation / Bus Driver

9/2015 – 11/2019, USD266, Maize, Kansas

Responsible for the transportation and safety of approximately 100 children daily. Requires adherence of traffic and safety rules and the ability to follow a precise schedule daily. Responsible for recording discipline reports and managing children with tendencies and behaviors issues. I also maintain a CDL license with airbrake and passenger endorsements.

Dept. of Homeland Security / TSA

6/2016 – 7/2017, Wichita, Kansas

Provided security and protection of air travelers, airports and aircraft in a courteous and professional manner. Required excellent observational skills, a professional attitude, the ability to operated X-Ray machines, operate handheld metal detectors, and the ability to conduct physical inspections of travelers and their luggage. Attention to detail was a must to verify the passenger’s proper government identification and travel documents.

Customer Service / Team Lead

10/2012 - 09/2014 Academy Sports and Outdoors, Wichita, Kansas

Responsible for training, scheduling, and supervising cashiers. Handled large amounts of cash, insured accurate register balances, prepared daily reports and money drops for store opening and closings, and prepared bank deposits. Provided a high standard of customer service, including approaching and assisting customers. Worked with and maintained open communication with other departments to meet daily goals.

Warranty Claims Processor / Customer Service

7/2005 - 4/2009 Cessna Aircraft Company, Wichita, Kansas

Processed aircraft warranty claims. Duties included providing a friendly customer environment while preparing warranty claims, fulfilling warranty requirements, solving warranty issues, monitoring defective products, and collaborating with managers and technicians. Attention to detail, was a must to ensure the customers and the service departments received the proper credits and payments.

CNA / Home Health

1995-1998 Mercy Hospital, Independence, Kansas

CNA license #92966 expires 10/22

Responsible for taking vital signs, assisting nursing staff with minor medical procedures, serving, feeding, and bathing patients.

Education 1997 Cessna Sheet Metal Training

2003 Coffeyville Community College

2020 CNA and CPR Recertification

References References are available on request.

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